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September 2024 by John Hare
Always fast and friendly, everytime I'm in the branch. Shoutout to all the staff, Amy, Austin, Mary Ann, Cerina, Sarah, and Healani.
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September 2024 by Marilyn Jordan
Going to henderson branch is my favor love all the staff especially my favorite cevina always very helpful and kind.
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August 2024 by Having Fun!
Had a great experience at CCCU today! Cerina was training a new hire, Yesenia. Even during training, the transaction was very quick and I had a great time laughing with both. It's a hot summer day so I was miserable walking in but I left with a smile and a lollipop.
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August 2024 by Paul Marchese
Enjoyable place to do your banking. It's a credit union so you make more money on your money there. It's open to anyone who lives in Clark County Nevada. I'd recommend it go there see for yourself.
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August 2024 by Nicholas Trinidad
I have been coming here everyday for the past 2 years depositing my check in my account and Desiree suddenly thinks the check in fraudulent bad service!
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March 2024 by Kristin English
I love coming into the Henderson Branch! It’s always so friendly! Cerina is my favorite! ?
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February 2024 by Raymond Guerra
Staff was friendly and helpful
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February 2024 by john smith
I don't know how they rate their service but I give the whole experience an F. I'll just use my credit union account I opened 30 years ago, even though it's in michigan. I wanted to use another bank closer to home but these folks seem pretty inept. My first and only time I have to wait forever to see a banker, then they won't simple questions and then they either lie or don't know their own procedures, and when I try to clarify by calling customer service, I'm just put on hold.
What's the problem with copying somebody's drivers license? Your license contains a lot of private info that the bank or whoever doesn't need so they're stealing your info without your permission and often you won't even know it. Also with a copy of your DL, it's relatively easy for someone to create a fake DL using your info. Once it's out on the web, there's no way to stop it or trace where the info came from. So even if this credit union has good intentions they're stealing your info and then they're under no obligation to disclose what they do with the info or how they protect it. They'll make it sound like it's a banking regulation they're required to collect but it's not, and it even says so on their website.
Wow, it's a yes or no answer. It's very simple. "Do you copy and save my driver's license if I open a new account?" That's what I asked the teller. Their website doesn't say I have to share my DL. It says I can use a passport or some other document on their list but the first thing they insisted on when I was applying for an account was my driver's license. So the answer is yes, right. Yes, no, maybe.
I decided to go into this dinky branch in henderson and check it out. Simple, right. I get in line and there's just this one guy in front but it took over 10 mins standing around just to get up to the counter. I won't comment on that but the service was far from prompt and it wasn't because they were understaffed. I was expecting a simple answer and then when I asked the question this teller kept babbling on about their procedures and not asking my question so I kept trying to rephrase. I think I clearly told her that I didn't want my DL copied and I thought she said a copy wasn't required and then she escorted me off into this other room where now I'm seated in front of some videochat with some other woman, who knows where, and she starts off by telling me that they need to scan (copy) my DL. Huh? I just spent 20 mins explaining that wasn't acceptable. Communication: F
btw, their website gives different instructions so I tried calling their customer service number but gave up after being put on hold forever. Even more frustrating, I have a 'real' id which is still a real thing. It's a special DL you get after going to the dmv and submitting the right paperwork. So for verification, that's all they need but they don't need a copy of my DL. Anyway, called twice to customer service and then put on hold for several mins until I gave up. service: F
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February 2024 by Victoria Pinjuv
Kevin Amodt goes above and beyond to help.
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February 2024 by jerilyn coles
I’ve been with Cccc for over 20 years. Never a problem, The manager and co managers are the nicest people. One of my favorite employees is Cerina T. Always ready to answer any questions, and always happy to count my ones I bring in. Cerina is very helpful and professional. Everyone employee at the Water Street location in Henderson is very kind! Thank you for having a great team!
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January 2024 by Monique Mercado
Honestly appreciate my branch so much always helpful and very positive ✨️ ?
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January 2024 by Jacqueline Miller
The personnel at this location are always friendly and very helpful. The service you receive is great, they treat you as thought they have known you all your life
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January 2024 by Kassidy Vickrey
This location is always so clean and the staff are always so friendly
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December 2023 by Donna Benzon
Always pleasant with their service
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December 2023 by Deborah S “Debbi” Bryant
It is GREAT
