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November 2023 by Niraj Bhatt
May be the system needs to be fixed. Was asked to order online while at the store as the discount was not getting applied for the tires. Saw 2 customers before me getting the advice to come back later for better pricing and discount
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October 2023 by Robert B.
Total idiots with God syndrome. It has taken me months to get my tires replaced. I have involved store management more than once to no avail.First I was given the exact opposite advice as to what tires would be best for my use and truck, which is a 2021 Sierra Denali. So I called other tire centers and asked them for recommendation and basic information/considerations and then went back to Costco because of the free rotation and road service and amenities they offer.First, the rocket scientists in the tire center ordered the wrong tires and I had to change my order because the tires that they recommended would not be in for "weeks". I did let them know I didn't mind because I would be gone for a month anyway but they insisted I change my order.Long story short during the month that I was gone, nothing happened despite the fact that I waited two additional weeks before I left. So for a total of six weeks, nothing happened well not nothing they call to set up an appointment which is all well and good.Return calls are a total waste of time. They never pick up the phone never ever absolutely never pick up the phone. I must've called at least 10 times. I've asked for the manager of the store five times and this been disconnected 10 times.Hopefully I'll be able to get my tires on during the four days that I'm back in town before I need to leave again for business. I can't tell you how over joyed I am at the prospect of spending the few days back sitting in Costco.
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September 2023 by Rodney Realty
Just had 4 new tires installed, the price for the tires was great, they beat out Big O and Firestone by like $400-$600 in pricing. Costco is my new Tire source. The visit was especially good thanks to John, he is a great guy, hard worker, and knows the value of customer service. He really made the experience and earned my business. Thank you John, and thank you Costco.
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September 2023 by Jennifer Holinsky
I had the worst experience with the tire center. They are rude, unorganized, and poorly managed. I went to tire works on Silverado Ranch instead and I got great service with great prices. I’ll never shop at Costco again after how the tire center treated me.
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July 2023 by Chad C.
1hr start to finish for 4 new tires on a Saturday! The employees are friendly and welcoming. Overheard them talking to other customers and explaining the Costco return policies and warranty on batteries and tires which sounded awesome. I ordered our tire's online and scheduled the appointment for Costco to install. They delivered to the shop which is convenient. Highly recommend for how simple it was to get new tires installed. And you get to walk every isle and shop while you wait.
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July 2023 by Fernando Ramirez
Good prices. Long wait times all three times I have been there. Only one person working the registers each time.
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July 2023 by Amanda Oliver
Great people, particularly Nakia! Thanks for the help!
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June 2023 by Ryan Michael Sullivan
Bad customer service with bad employees who do a bad job at the bare minimum at best or nothing if they can
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June 2023 by Patrick Sullivan
The lure you in with the warranty but then it doesn't cover a thing
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June 2023 by Allison H.
I did not have a good experience there. I would not leave a review but this has happened twice with my tires. I went to have my tire taken there for road hazard and I had to buy a $175. Tire. That was the cost for one tire ! They did not show me anything they just told me this is the problem.
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May 2023 by Jessica C.
Cesar was extremely nice and helpful with our tire questions even though it wasn't in stock at this location. We will definitely be back for future purchases
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May 2023 by Charles Mui
The deals on tires are great and the legendary Costco return policy works with automotive malfunctions too. The problem is that the tire center can get crazy busy and they need dedicated staff at the front to answer questions and take orders. The staff is to busy doing to work to speak with customers.
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April 2023 by Dimples M.
I ran over a nail and a slow leak quickly became a fast leak. It was past 7p & costco was one of the only places still open & since I wasn't that far away (& a Costco member) I went. At first the guy at the counter informed me that my best bet would be to come back in the morning but long story shorter-one of the guys in the shop said-no-we can do it tonight & right now. Unfortunately I didn't even get the guys name however I thanked him immensely as he saved me a major headache (did I mention that my vehicle was a rental with no spare-yeah-go figure). Anyhow-hats off to the shop guys who got me fixed up & back on the road in no time-their tire repair really saved my night!
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April 2023 by Sky Cardenas
I had them inspect my tires because I had to keep inflating my tires every few weeks and I was concerned something was wrong.I was told all my tires were degrading and they all had to be changed. I asked if they could just do a fix on the tires and they said no, they were beyond repair. They warned me that I may have a blowout and that could cause even more damage.They only had one tire that would fit my car so I changed that one and they told me I could go to another location to replace the other three.I'm a single mother and replacing all four tires was more than I could afford at the time. So I continued to add air to the one tire that continues to deflate quickly.This weighed heavily on me and so I limited my driving and did my best to save money. When I had some money saved, I took it to my oil change place and asked them to look at my tires.I was told they do not need replacement! There was just one tire with a nail that they could fix! I'm so angry right now. I feel like Costco owes me a refund for a tire they basically scared me into getting! And I thought Costco was a place I could trust. Thank goodness it was time to change my oil or I would have just gone back to Costco. Never again ?
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April 2023 by Deb Atchley
I was told there was nothing wrong with my flat tireIt must be rim(wheel).was sent to hubcap Annie's and THEY found the nail.that caused the flat.look a little closer guysCould only be felt from inside