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March 2024 by Wayne B.
Great selection and service big store at Galleria. Highly suggested for shopping. Young man asked if he could help but I was fine.
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February 2024 by Alyssa W
Good selection of products and brands. Well organized so you can easily find the brand you're looking for. Friendly staff.
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January 2024 by Christin Griffin
I buy everything online. I do not enjoy shopping AT ALL. So I dreaded having to go back to exchange some shoes after Christmas. To my delight, I was served by the most knowledgeable shoe expert I have ever encountered. Although he was very busy, he took the time to guide me to the correct shoe based on my high arch and for the purpose I was needing the shoe. I'm telling you.... there are days I can barely walk after a long day, I'm on my feet so much. Thank you for having such wonderful staff like Tylan. He is an asset to your team!
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January 2024 by Daphne Herrera
I was in to holiday shop and the Store Manager Wade is the most disrespectful man. He made fun of my religion and my relationship with Christmas. Including but not limited to how I look because he thought I didn’t receive the service I wanted after I had asked for a stock check for a foam roller. No manager role does or says that. Never will shop here in my life as I have been a buyer for years.
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January 2024 by Jamie Medcalf
Giving the 2 star because as I just got off the phone with customer service at headquarters asking them about their military discount policy! She let me know that it’s the managers discrepancy . So noted that this particular store in the Gallaria mall, off of sunset road in Henderson, NV doesn’t feel that serving your country at the very least deserves a discount. And plenty of money was spent, it’s not like we don't spend money there!
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January 2024 by El cachanilla
Good prices . Stanley coolers
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December 2023 by Theresa L.
We purchased a wagon in 2022 and was never told that we needed to text a picture of our receipt to some 6 digit number. A year later the wagon wheel is falling apart and some other pieces to the wagon. I call the store and speak with several people and a manager, and they can only go back 90 days to find any transaction details and they aren't able to help me. I asked them what can I do regarding my warranty that I paid for, and all their responses were, call the warranty department or customer service, which I did several times asking the same questions and because I don't have the transaction details, they can't help me, but they have my money. MAKE SURE IF YOU PURCHASE A WARRANTY TO TEXT IT TO THE NUMBER OR SAVE YOUR RECEIPT OR YOU WILL HAVE NO WARRANTY COVERAGE, BUT THEY WILL HAVE YOUR MONEY!!!
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October 2023 by Raymond Guerra
Staff was friendly and helpful
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August 2023 by Brian C
Wrong pricing and terrible service.
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July 2023 by Jody Miller
Great sales staff.I'm saddened they get "NO" commissions for all their hardwork and assistance.There is SOOO MUCH to choose from.I was waited on by Cherry and "Shayla"??I forget the other girls name.I came in VERY, VERY late and no one in the store made a comment.The clerk that rang me up, made sure to ask if I was signed up for discounts and offers; Mirzah..I needed a pair of workout sneakers and they were both great.We've shopped there for years but the Hubby buys more than I do.
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June 2023 by Jeff McKinney
I took my daughters to get new running shoes and the service was excellent. Joe in the shoe department was very attentive and was able to answer all our questions and find the right fit for my daughters. The thing I liked the most was I felt like Joe really enjoyed what he does. I would shop here again especially if Joe was to help us.
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June 2023 by Sharlene C
They have sporting goods and brands that you definitely need and want, that's the 2 stars I gave... BUT the customer service that my son and I received... APPALLED! Sales associate DJ was very rude to my son. I was shopping earlier in this store but had left before my son got there. My son had me on the phone so I heard how DJ spoke to him disrespectful. I use to enjoy shopping at this location but I will never walk into this location again.
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June 2023 by Phillip Guzevich
I ordered a pair of sneakers for a gift and when they arrived they were kinda dirty. Like they had been worn a few days and then shipped to me. There were scuffs and the bottoms had gunk stuck in the tread. I returned them to the store who swore they'd been shipped new from the warehouse. They helped me in store order another pair. This second pair arrived not even in a shoe box but wrapped and in a normal postage box. This second pair was even worse. They actually look like someone wore them a while and returned them. I will try one more time but this is ridiculous.
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June 2023 by Stephanie Salinas-Byrd
Great selection. Staff was super helpful. We bought football cleats for my son today. Also looked at baseball gear.
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June 2023 by Tera B.
Staff clearly has an attitude problem! Of course I expect things to be hectic with a VGK meet and greet but it's how unorganized stores are that make problems. Two kids at the bottom of the escalator " trying" to guide people saying if you don't have a wristband you can't go upstairs, I asked why they wouldn't have a sign saying that, the girl said we do at the front. 1 the line was moving so quick no one saw it. 2 why isn't the sign next to you if that is the case. I processed to turn around and tell everyone out loud sense they were waiting for people to get to the front to say anything. The girl ( staff ) standing there asked " what the F was wrong with me" and I said telling everyone for you. The guy ( staff ) standing there with a pony tail then proceeded to get in my boyfriends face saying to control me. Wow that's how you guys treat customers as I did also buy stuff to have signed as that was another thing that was said, if you buy stuff you can have it signed that these two kids denied. Properly tell your staff what is allowed and was is not instead of miscommunication going on.
