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February 2024 by Iskra S.
I wasn't going to write a review but this is happened to me last few times I went to buy something at the store .....I've had the "pleasure" of encountering the same cashier every time... didn't catch her name... she's there before noon and she's there now.... this cashier has no sense of urgency. Long line, short line, it doesn't matter.... But my review is on the entire staff today.... You can do better. Today, I went in because I needed to get a few pair of shoes for work. There were only 2 of us in the store. I got to the register with my shoes and the only other customer in the store was already waiting... she was purchasing a hat. The cashier was dealing with a guest who obviously had some issues with her return or whether it was. Another employee came to the front to help her and the 2 of them were trying to figure it out. While they were trying to figure it out the lady in front of me left. A third employee showed up, and I thought great I will get checked out now, but no, he ended up walking away. Once the second employee was done helping with the cashier l, instead of helping me, walked away. The first cashier continued to have issues after waiting for a little while longer, I just ended up leaving. When I was walking out the door, the cashier said "wait I will take you now". I left. It's a shame that with such an empty store three people were not able to take care of two customers waiting in line. I stopped going to this store and DSW as a whole because of my experiences with them. And more than likely this will be my last trip. I would rather pay a little extra for shoes and get a better shopping experience.
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February 2024 by Bill Ruehl
Size range not favorable for the large male. Selection of GOOD sandals is limited as well.
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February 2024 by Richard Terrell
Very helpful young lady .A vast collection of different styles plus some handbags, hats etc .be back for sure ,for nixe collection and good prices .
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January 2024 by Claire Mohr
Fairly decent selection. Went with Adidas this time. Wish they had more sneaker brands like Hoka
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January 2024 by Jay R
Customer service here is horrible. Call I. To get assistance and all I receive is an attitude and being talked down to.
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January 2024 by Chantel R.
This review is for America. Her customer service is exceptional and a breath of fresh air. She was a delight--went out of her way to help me find shoes that might work for me. Don't lose her!
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December 2023 by LUIS
HIGH QUALITY SHOES OF ALL COLORS AND MODELS
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November 2023 by Denise Bellamy
Ordered Birkenstock shoes online and was a quick pickup. I will order this way again
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August 2023 by Debra Tolliver
Huge selection of shoes ?. I like going there, try it see if you like it.
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August 2023 by Rachel Master
I am very disappointed that DSW will no longer be providing bags to carry out shoes that are purchased.
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July 2023 by Roxanne E.
Great selection of shoes and brands to fit your needs! Boots, sandals, flats, sneakers, they have it all! The staff members were super kind and helpful as well! I do wish they carried more items that were wide to fit my feet.
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July 2023 by Linda L.
OK, so I'm getting pretty done with this store . We go there for the entire family all the time. DSW sends me coupons in my email every day. Now when we get there, guess what, can't use them!! What's up with this store. We get coupons for a free bag or whatever they are advertising, then we give them the coupon, and they don't have any more. I love your shoes but you really need to get it together.
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July 2023 by Robert D.
I went to by a pair of shoes I returned them a week later wor them once inside my home for hour when I relized my baby toe started hurting really bad . So I decided I would take them back the next day with the receipt the lady cashier was nice told her what happened she said that was fine would you like to look for another pair so I did looking for a wide pair flat shoe they were out of many selections so I decided I would just get my money back went up another cashier was at the front so I explained a little she called up the manager for authorization were I was told they had been worn and she couldn't do anything for me I was flabbergasted gasted but she good exchange them I told her if she had shoes my size and wide flat I would but you are very limited and that I would like my money back or something she said there isn't anything she could do so I told er give me my receipt and you can keep the shoe that have a problem I left I called corporate the phone isn't working properly I then call customer service it appears there in another country.I WILL NOT BUY ANOTHER PAIR FROM THEM I WILL SPEND MY MONEY AND THEM SOME SOMEWHERE ELSE!!!
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June 2023 by Samantha Thompson
Walked in at 6:53 and was told very rudely without getting thru the doors we had two minutes to “grab our item and get out”. Thanks manager we won’t be back.
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May 2023 by malewolverine
Not a good shoe store for men offline, the choices in the store are nowhere as good as online. There is only one wall of dress shoes. Nice shoes but not much choice for men dress shoes.
