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November 2023 by Katherine (KT)
Honestly, this is the absolute best pawn shop for customer service and most bang for whatever you are there for.... except....On certain days when one particular manager is working. If you walk in and it feels like a ghost town with no customers and three employees sitting in silence... no laughing or joking or greeting.... you know he is there.... turn around and don't waste your time.This particular manager with his over inflated man balls is self-centered, thinks women are idiots and is a self proclaimed genuis of everything.Examples:More than once, he has talked down to me and rushed me out the door, not letting me get a word of negotiation out. He constantly hovers and will literally in front of the potential buyer or seller take the item right out of the staffs hands especially new ones, then takes over what they are doing even if it was going great. He loves to point out the mistakes he thinks he sees to put the employee down in front of everyone. Then he acts very annoyed and changes the price to what he thinks. This is when his arrogance and big head are most present, especially when the customer is a female or the employee is. When it's a woman, the more sarcasm and no time for you attitude is out. Even when the employees try to say something to him to help me, the customer, to be heard, they are quickly shut down as well and told it doesn't matter it's his price or no price. He doesn't even realize who his frequent customers are and pays no attention to the account that would tell him.I have also seen many times him not even try to look up an item he doesn't know about or is not in the system. Instead, once again, he makes his low price up and remember no negotiations or questions were allowed. Did i mention how low his dang prices are for selling? It's robbery! I have never seen him give a fair and honest price or allow some back and forth negotiations. He would rather take advantage of those who could be in crisis, financially drained, and/or having the worst day ever.My final straw to write this was him saying to my face on a recent visit:"Take this price or go somewhere else. I am not answering any questions about the item, and I don't want to hear about what else you have that was appraised the other day here. Here, take your item you can leave. No questions. "While i am trying to learn and educate myself and find a solution, i am pushed away from the counter to the door like dirt on his shoes that should not be in his store.Whereas on the other team, even if they only kind of remember you or maybe they don't, you'd never know. When they see you, they treat you like you've walked in their door a hundred times, especially when the account confirms it. This makes all the difference in setting a foundation for a sale or buy and creating those long-term consumers. Respect, patience, understanding, and willingness to communicate are vital skills to have in this field.It makes me wonder why performance is not more closely evaluated. I guarantee it would be night and day on which team is doing the most business depending on manager. But I am sure hiding behind the weekday vs. weekend excuse lets him slide on by.So basically, go at your own risk. Try the weekends.Just remember it doesn't take a lot to be an overall good human to others. I hope one day this manager looks in the mirror and sees all his arrogance was not worth the karma and loneliness it'll bring eventually.
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October 2023 by Phyllys Barlow
My husband and I have been going to this pawn shop for 10 years never had a problem until I met Santiago Hernandez he is a very rude person. He argue back-and-forth with customers and had some very nasty remarks. I will never do business at this place again.
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October 2023 by stephen mcminn
Great service and always welcomed in! Made sure I was taken care of for all my purchases!
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August 2023 by Mark Love
I normally visit EZpawn to purchase tools at a discount but today I decided to see how much they’d purchase tools. The pictures below show the nailers I wanted to sell. The prices I’m selling for. They offered $7.00 each. They have similar tools on the wall for similar prices I’m selling these for. The offer of $7.00 is (not the employees fault) is unethical when they turn and markup their purchases.
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June 2023 by Talia Fickas
I love this Eric is the absolute best much love Eric your number one customer Talia
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May 2023 by Kimberly Underwood
Eric was fantastic and extremely friendly including with Kimmie.
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January 2023 by Air
Genuinely better off trying to sell your stuff to someone on the side of the street than this place…
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November 2022 by Roberta Moore
The times I have come here I am always treated well. I receive great service and excellent value. I have been helped several times by Eric. He is a great employee. Today he went above and beyond in my opinion. I had received a credit and was looking for something I needed. I found it but was wondering if it came with more attachments. He actually found me one that did! And it was exactly right in my budget. I feel like I won the lottery! It was literally only a dremel but so cool with tons of cool bits and a box and so much more. Any how I just want the manager to know he is always a pleasure to work with non judgmental and professional and helpful. I never feel rushed or like I’m wasting their time The managers have changed over the years but the staff have remained And that says something right there. It’s not the biggest EZ Pawn in the valley but they will call or look online at the other stores if there is something you want.
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November 2022 by Tori Williams
The only reason I give you guy's a bad review because I don't know who idea was it to put the price sticker on the surface of the tv screen, now I have to scap the sticker off and in the process of that scap up the tv screen
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October 2022 by Dency Rather
Santiago is AMAZING! Great customer service! Definitely will be back!
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August 2022 by Paula Arias
I went into the store shopping around for a ring and Jeffrey helped me look at some beautiful rings. His knowledge on the ring inventory was impressive and customer service was fantastic. He is polite, honest, and funny. Very intelligent when it came to pricing! Thank you Jeffrey for making shopping fun!!!
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August 2022 by Antonio Sotomayor
Probably one of the cleanest if not the cleanest pawn shop I've literally ever been inside. prices are killer. Not once did I feel like I was getting played or lowballed this will be the only pawn shop I frequent from here on out
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July 2022 by Sierra Futch
Jeffrey was amazing as always he always takes good care of me everytime I come in ! Highly recommended! Excellent customer service
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July 2022 by Susan Hutchison
The store on 320 South Boulder Highway in Henderson has an amazing staff especially Jeffrey he is always professional always helpful does a wonderful job
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June 2022 by Chuck Parsons
It's a pawn shop and good help is hard to find. Your mileage may vary. Decent service, good rates.