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March 2024 by Teresa de Kretser
This must be the most inefficient FedEx Store on the planet. The Manager Dominic needs training in etiquette and management. If you want to spend half a day due to theirnon working computer system do visit them and sit around to be ignored by Dominic. Stay away and go to your local post office which will give you the same options at half the price.
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March 2024 by Diego Cabreras
bad service bad manager
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March 2024 by Nyresha Bender
I've never had the pleasure of using FedEx services as I always choose UPS and now I know why this was the worst customer service and the system was down so they couldn't accept packages and the guy at the counter James had an attitude because I chose to scan my QR code with him at the counter as the 1st scan did not provide a confirmation receipt so had the kiosk worked properly I could've avoided an encounter with your rude staff.
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February 2024 by Ash Brown
I was blown away at how much they have available there, and how many more options they have in terms of what they're able to print or copy or be able to ship. I additionally had no idea that they have office supplies, calendars and some books! (I think mostly work-related.) I came in to ship something and left with my mind blown!!
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December 2023 by Jordan N
Manager here was incredibly rude. She doesn’t know the first thing about customer service and just wants to charge the customer more money.
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December 2023 by Diane McDonald
I had an important print job of 200 brochures that needed to be printed in 24 hours for my grandparents memorial service. I was already stressed about the process, but after talking with Lee she gave me the reassurance that I was in good hands. And I absolutely was! She was able to print and fold all of the brochures by the time I needed to pick them up. And the prints were wonderful! I especially appreciated her lever of expertise when it came to printing. As a Graphic Designer, I will for sure be using this store specifically for all my future printing needs. I am pleased and impressed with Lee's customer service, attitude, and ability to get the job done!
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December 2023 by Danny M
This was by far The worst customer experience I’ve Had in a long time I won’t Mention names, but there is a gentleman that works at this location that was rude, impatient and disrespectful to me. I don’t know too much about printing return stickers, but he made feel really bad . I hope the manager did what she said she was gonna And talk to the staff member.
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October 2023 by Hyron _
Had a fast print job to get done for an event. Jen worked closely with me on getting the print job right. The job looked great and was on time. They called me when it was ready which was very helpful.
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October 2023 by Fred McAnlis
Very helpful and had my printing done on time great job thank you
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June 2023 by Rileigh A.
Are you guys serious? I held on to these books for years waiting to bind them. I finally decided to bind them and you ruin them. I can't even purchase two of the three books anymore. I'm obviously coming back for a refund, but it can't replace the two books I can't get anymore. I'm so, SO frustrated. I can't believe someone so careless and thoughtless works there. Someone who doesn't care about other people just said "F it" and sloppily and lazily cut off words. I can't even use these for my clients or my staff. I'm just so baffled at why your workers would do this? Why on earth would you ruin the books? There was plenty of margin to use on the books. I should have just used the FedEx on eastern, they've perfectly bound my books every single time. I trust you guys once and you screw up so bad that my irreplaceable books are unusable. Completely unbelievable.
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June 2023 by Glenn Cromwell [White MS]
Not sure of the supervisor’s name but she is a short lady with glasses & I believe I heard her say that she is from Boston. I’ve had interactions with her two-three times, she is unbelievably rude & not a kind person. This takes the cake what I felt yesterday as she proceeded to say they couldn’t ship aCouple of products that were considered dangerous good, That was fine so I called the 1-800 number for FedEx dangerous good as they said the product that I listed weren’t considered so & they should’ve not restricted it from being shipped. As I needed to ship another package & while there I mentioned what I was told, she went on a tear sarcastically & so unnecessary as I said to her I’m not arguing,just reiterating I made the call & what was said after calling three times to see if I would get the same response & sure enough all three representatives said it was not a dangerous good. Furthermore I said as a consumer what am I to do if you said take care of it this way then being told that’s not the case? Just take the steps to assist in a human manner,if your hands are tied with what you can do at least a customer can be understand rather that you trying your best to make someone fell small or to insinuate we’re idiots meanwhile you’re wearing that exact suite!
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June 2023 by Linda J.
Today I used FedEx Printing Services with some apprehension because I received weird digital downloads from Etsy and had no idea what to do with that! I asked the printing desk for help, and not only did Lee help me figure out what to do with these, but once they were printed, they were so much better then I ever expected! And the price was beyond reasonable for the service and product I received. Thanks again, Lee you're the best!
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May 2023 by Adam Lee
Went over comps for an hour and a half. Final comps looked perfect, ordered 300 brochures. First print didn’t adhere to print settings but was cropped and folded perfectly. Regardless, they printed another set but new set was cropped incorrectly. Had to give up & take incorrectly cropped brochures to event. Boss was disappointed in how brochures were cropped & threw all 300 of them in the trash.A team of 6 people worked on the content for the brochure. Due to budget cuts, we had no gifts to give out at event & the brochure was suppose to be our star.I was so embarrassed ?
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May 2023 by Larry King
Had a young black lady refuse to help me.asked 3times for help.all she said was.Over there! I don't know if it's because I wasn't the same race? Or what? But I do no Horrible service! Do u know what kind of people u hire? Pay a visit sometime n see who u HiredShe shouldn't be in any customer service job.period!! Around 330 pm @ pm@laskk location
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March 2023 by Christina R.
Walking into this FedEx was like walking into the Twilight Zone. First, there are two doors but the automatic sliding one didn't open for me so I go around the corner to the other one, which says use the other door. I go back to the automatic door and once I'm super close, it opens. Weird but maybe the sensitivity is down because people walk by too much? Who knows. Second, it's large in here (the way Kinko's use to be) with a lot or work space. Complete 90's feel and slightly abandoned looking. I felt like I was in the airport of The Langoliers. I just have to drop off a box that's already labelled so I go to the back counter. They tell me they can't take the box, it has to be an automated process but someone will help. Ok... weird but alright. As we are walking to the box directly in front of the door that I completely missed because there is no signage, another customer comes in, also needing to ship a box. They leave me and help her first! Want to know something even more frustrating? She thought she was at the post office, not FedEx. Slight argument ensues and that customer leaves and it's my turn. I don't need help pressing a button but I got it anyway. So I guess I can't say they weren't helpful.
