-
February 2024 by Carin H.
Great service today from Johnny! I was able to call and make a same day appointment. Although this location is not the closest to home, I come here because everyone that helps me is very nice. Thank you!
-
February 2024 by Robert Burkhart
Friendly staff. Professional work,
-
February 2024 by Lady Bunny
Chris was super friendly, they got my car fixed quickly.
-
January 2024 by Dave Mcelroy
Service is beyond slow I waited a hour in a half to get a screw out of my tire and it wasn't even busy I will never go back there again.
-
January 2024 by Katie B.
thank you Firestone!! saved the day, for this mom. . my car was in need of changing the Catalitic and O2 sensors, and i had spent 2 weeks calling places, Johnny was so helpful, asured me that if i brought my car in the morning of, it would be done by the end of the day. let me tell you, they kept their word, kept me posted with an update, and called when my car was ready. What i called for, they definitely came in lower price wise then the dealership quoted me on for the same part. The hand off from mt car to the Shop and back to me was great, service was great, made sure iI had all my questions answered, though my dad is a Old school Mechanic, so he was worried about me being ripped off. . but Firestone was great with communication skills, and definitely would recommend again. thank you sp much and to the gentleman who helped me this morning while droping off my car, i didn't get his name. . but everyone was was so friendly, and had a great experience.
-
January 2024 by JSvegas21
Very slow service..be prepared
-
January 2024 by azu castro
They go overboard with the prices. The price difference with Latin places is exaggerated.
-
January 2024 by Allie Clary
The quality of customer care that I received was above and beyond words. Thank you so much, Earl.
-
January 2024 by Gregory Pavlidis
I went in, first, to try to get a stripped bolt on my lower control arm bushing fixed... then, to have 4 new tires put on my Lexus LS430, then to have my wheels aligned and balanced and my steering wheel straightened... Well, Earl, the manager, and the mechanic who was working on my car, both went above and beyond in their efforts to solve all my issues! And they successfully completed everything I hoped for and more! I'll continue to use this shop for my car needs... and I highly recommend them to anyone else! Thank you VERY much for all your hard work!!! :)))
-
January 2024 by Niko Golagat
Love the lifetime warranty they provide.
-
January 2024 by Monique Johnson
We have had some significant difficulties with the dealership on my daughter's car, so we brought it to Firestone off of Stephanie for a diagnostic and second opinion. The service advisor was informative, helpful, and most importantly honest! The advisor and the mechanic both went way above and beyond to give us accurate and clearly explained information. Thank you so much for your help!
-
December 2023 by Kierra Johnson
Not a female friendly place, they will try not to do the work if they feel like you don’t know better! Customer service was horrible, and I’m not even sure if one of the services were completed. three different workers there asked me what service I was getting done on my car, I told them an oil change and my rear tail light was out, they said give them a few hours. It took about two hours to complete, when arriving to pick my car up I noticed my tail light was still out and the car had not been moved from the original spot. I asked the man that was in the office about the light still being out and he got an attitude, shoved the paper in the air and said “someone wrote it down here so I assume your claim was denied” as I have Carvana Care, when asking him if I can pay to get it diagnosed and changed myself he dismissed me saying there is nothing he can do. When calling Carvana they let me know the shop never called to open the claim process, so the shop never tried to fix the tail light issue and I wouldn’t be surprised if they also didn’t complete the oil change.
-
November 2023 by Lisa B.
The store @ 220 N Stephanie St Henderson, NV, 89074 use defective aftermarket manufactured parts and then do not stand by their work. I had the worst experience in late Aug 2023 when I brought my 2003 Subaru Outback into your repair shop (Store#770342) for a diagnostic due to the transmission was locked into park and the brake lights system, including rear lights, were not working. Firestone technician found Code #PO703 was the issue. The Brake light switch part was removed & replaced. The Firestone representative that checked me out determined that there most likely was an underlying electrical issue with my car because the next day the Air Conditioning blower motor was not blowing air thru the vents for approx. 12 hours, then worked again. Firestone front desk representative stated that the next time I was back in Las Vegas, I needed to find an expert that works on Subaru cars to find out why different parts of the electrical system were causing issues. When I came back to Las Vegas, and had made an online appt in another auto repair shop that specializes in Subarus and foreign vehicles, as recommended by the Firestone front counter representative in Aug. After the Subaru shop discovered that the Brake light switch part the Firestone tech had installed in August fell apart as soon as the new shop's tech reached in since the transmission was again demonstrating the same locked in park situation with the transmission and brake lights when I drove it for the first time since late Aug last night, the after- market Brake Light switch was determined to be faulty and defective. I drove back to the Firestone store location on Stephanie St after the new shop repaired the Firestone defective part and was greeted by Shanti at the front desk. She spoke with a supervisor in the garage area and was told I needed to speak with the Firestone General Manager, Earl. He was conveniently not there, so she took my information, pictures of my newest invoice at the Subaru and Foreign car repair shop and kept the defective part in a Firestone plastic bag. (photo included) I made a formal request to be refunded for the defective part and labor from late August 2023. I finally got a hold of Earl and he flat out told me that the other reputable Subaru repair shop tech must have dismantled the brake light switch and they would not refund anything to me. Asian Auto Repair's work was quick, they replaced the defective, after-market part with a Subaru part and my car is now fixed. Do not use Firestone unless you want to pay for the same work and parts twice because they knowingly use sub-par and defective parts.
-
November 2023 by d s
Not safe for customers, place is surrounded by homeless. Management does nothing about it. Only business in the area with this issue. Truly a blight on the community.Overpriced & over charging, get a second opinion on any work they quote
-
November 2023 by R Ye
Workers here, specifically front desk staff, don’t know what the hell they’re doing.
