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February 2024 by Heather W.
I debated for a few months on writing this review about this particular location, but if it can help another person, thats all that matters. I took my 2010 GMC Terrain here in Oct 27, 2023. I needed new tires, a tune up, & an oil change badly. My truck had over 200k miles on it and I was just trying to get it to last for a few more months while I got my moving expenses paid off, from my recent relocation to Vegas. In total, everything came to $1596. While my truck was being worked on, the guy at the front desk asked me why my truck had so much oil in it. I replied that the previous mechanic, here in Vegas, I'd gone to hadn't put enough. He says it's way too much. That particular year of the Terrain has a recall for High oil consumption. What seems like too much oil for your average is much needed for that truck! It also requires oil changes more often. I've driven it all over the US, from CA to GA & back only a year b4 I moved to Vegas. Hence why it had so many miles. I've stayed on top of repairs & major fixes as well. Let me just say, that there's been plenty of those fixes too, after the 100k mile mark. As I'm leaving Firestone, I noticed my check engine light was still on. I drive it around for a couple days & it doesn't go off, so I bring it back. They turn it off & say its my CAT. I got them both replaced in 2022. It wasn't my CAT. The light comes back on a few hours later. It's the oil, but I don't know it yet. Usually, I'd catch when the oil was low on my truck because it would shake roughly at a light. When I got it back, I noticed some light shaking, but after getting a tune up & brand new tires plus the smooth roads here in NV, it was still driving a lot smoother than usual. A month later, the day before Thanksgiving, I'm driving to work and it starts losing power on the freeway. I get off the freeway, make it to work safely and park it. I call Firestone & decide to have it towed back to them. Thanksgiving, they're closed so a tech gets back to me on Black Friday, letting me know my engine blew, because my truck was old and that Carmax would take it. When I pick it up, NO ONE could look at me. I ask what I should do with the tires cuz they're brand new. They say they don't know but I cant return them. They even offer me a future discount on another set, when I get my new truck, as if I'm ever coming back to them. Eric, the manager stayed quiet as I walked out the door. Usually he's really friendly & helpful. He wasn't this day. They all seemed full of guilt and I'll soon find out why. I go to leave and my truck won't start. They must've unplugged my battery. I had driven it off the freeway & the tow truck driver had to drive it up the flat bed, so it definitely drove before bringing it. I get home & leave it parked til Jan. I needed to move it one day, so I get it jumped. Something tells me to check the oil. Sure enough, there's NONE! The stick is dry. Explains the guilty looks on their faces when I was leaving. I'm certain they checked the oil when it was there, any good mechanic would. They also realized I had been there a month before for an oil change. Oil doesn't run out that fast with no leak. Unless you have a GMC Terrain from the years of the recall. So, they said NOTHING and did NOTHING. I take it to another mechanic without confirming what happened previously and he let me know a cylinder blew from NO OIL. I say all this to say, Firestone is great for tires. Even for servicing simpler vehicles, but following recalls with no fixes not so much. The employee at Firestone looked at me like a girl who knew nothing about my truck, when I practically lived at my mechanic in CA's shop. I didn't make it to 229k miles on that truck for lack of care. I wish they had done their homework before working on my truck. I would've been a valued customer for life.
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February 2024 by Dona D.
Was told it would take 2 hours to replace a tire. 6 hours later after waiting in the shop for 1 hour was told it won't be ready till the morning.
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January 2024 by Mimi Jojo
Shanti was great helping with all the information about prices and what needs to be done , very friendly , helpful I appreciate her help and service. Thank you !!! Eric is also awesome technician and customer service Best experience ever !!!
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January 2024 by Brandon James
I recently had two tires patched and asked for a tire rotation. My car was there for three days and they didn't rotate the tires and I had mix matched valve caps.(Why does that always happen?)The manager Josh refunded the rotation charge, was super nice about it and was obviously disappointed in his staff.
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January 2024 by Natalie Carrillo
Joshua was a sweet heart and helped me out I'm very satisfied
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January 2024 by pomaikai anduha
Chris and the team did an amazing job on getting my wife's car back on the road.
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January 2024 by Bryce Goodwin
I couldn’t be more GRATEFUL for this place and it’s employees! My experience here was nothing short of amazing. Top-notch service, quick and very thorough. I’ve been traveling to and from Nevada quite a bit and I was in a tricky situation and they did everything and more to help me in every way they could. Giving me discounts and offering other services that may alleviate any stress on my vehicle. Not only was my car in good hands but the team cared about me and my situation, they listened and they delivered the best service I have ever received. Mind you, there are rules and policies in place that us as customers just can’t get around and it’s appropriate for a business to be ran that way. But thank you for doing what you did for me on my trip. What a dependable company!
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January 2024 by Amber Gilbert
Appointment was at 1200 for and oil change. They didn’t pull the vehicle back until I asked them how long it was going to be that was at 1240. The young lady who was very nice at counter said it would be another hour. Okay we go get something to eat come back and then still told another 15/20 more minutes for the vehicle to get done. They are NOT time efficient at all. Need more staffing if they can’t handle the volume for the store
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December 2023 by Christopher Z.
First off Thank You to the entire team! I came in yesterday without an appointment for an alignment on a 2500 Truck. Explained the history of the truck and that I used to wrench for a living myself, and wow this shop surprised me. First impression-very clean, you can tell when looking in the back that they maintain and enforce a clean work environment.(which means our customer cars will be better taken care of). Shanti was very quick to assist and was very transparent that theyre gonna try to get me in ASAP but couldn't promise without the appointment. Low and behold they got me on within 20 min! She even hooked me up with a coupon for my lifetime alignment. Nick then did everything I asked for with my alignment with setting my torsion keys to proper ride height and the truck drives way better! After being in the industry for 8 years, I hung up my tools. I understand why the avg customer can get worried about auto shops now having been to a few bad ones.... BUTTTT. Look no further... Everyone, seriously come to THIS Firestone location! I know I'll be back
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December 2023 by NFL Gal
Josh was superb...great, quick, efficient service!!
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December 2023 by Dorothy Taylor
Mr. Sidney & Attorney Josh always looks out for you and makes sure you get a fair price.
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November 2023 by Susan Lofink
Firestone is great, however they couldn't work on my brother's truck because they don't work on ABS systems. (Turned out to be the fuel pump) They recommended taking it to the dealer but it is an older truck (2003) so Ford wouldn't work on it .
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November 2023 by Shannon S.
Terrible service. I got there 20 minutes before they opened to get a nail removed from a back tire. The man claiming to be the manager, Josh Berry, opened the door late and was immediately rude to me and the other costumer waiting. He proceeded to tell me it would be a 4 hour wait to get the nail out even thought no one else was there other then me and a costumer picking her car up. Just because he was running late and opened the store late doesn't give him a right to have horrible costumer service and lie about estimated repair time. Zero customer service and flat out rude.
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October 2023 by Pepsi Collector
Got a flat on the freeway called and asked if they would wait a few minutes passed closing so I could buy a tire and get it mounted and balanced on my rim. They told me if I get there before 6 they could help me, but we close at six and will be going home. So instead of getting my tire off my truck to have it changed, I had to have my friend get me to their location to buy the tire. Then I had to go back to my vehicle to take my tire off and then go to a Mexican tire shop to have it mounted and balanced and then go back to my truck and put it on. A little consideration and customer service would have been greatly appreciated,but I guess they don't give that at this location.
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August 2023 by Justin Marullo
Been here over 4 hrs for an oil change a couple bulbs and some wiper blades. Absolutely ridiculous considering there not busy. There excuse was mechanic bouncing in between cars to do maintenance which is hogwash, I've been waiting and watching the whole time. Must be Steven hawking in there changing the oil cause my friends 6 yr old can do it faster. And don't bother making an appointment, that only secures your 1 millionth place in line which probably takes longer than just walking in. To hard to find good help these days, or integrity.