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October 2023 by Sydney S.
This was such a frustrating process. We are young first-time homebuyers and obviously had a lot of questions about the process. Chris was our loan officer, and he was very unprofessional and was terrible at communicating. A week before our closing date, he was supposed to call us as we had a few questions and concerns. We were emailing and calling every day but did not hear from him until Monday afternoon, two days before closing. His assistant, Ann, however, was so pleasant to work with and always replied in a timely manner.We will never use this company again and will not recommend this company to any of our family or friends.
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September 2023 by Mike V.
5 starts all the way, It's in their name! John Panich has helped me purchase my new home this year and refinance my rental property 2yrs ago with no delays or complications. Thank you John for being our trusted lender!
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September 2023 by Aj R.
BUYERS BEWARE - Five Star Mortgage is a joke, two separate real estate agents from two separate companies said of we have a great leader, come to find out both lending agents John Panich and Darrian Trillo work together at Five Star Mortgage. They booth knew of this, and both continued to give me conflicting information from the other and had me running in circles. both hit my credit score with hard inquires so don't let them fool you that they are soft inquires. when you have multiple agents working on the same deal pitting the customer against the other agent that's more like a Ponzi scheme then a lending institution.***Follow-up buyers just look at all the negative reviews and you will notice the trend of the owner / manager of every negative review and there are quite a few. She even goes as low as to have mom post a positive review in hopes of drowning out my review..lol. Rather then the owner taking responsibility she loves to always points out the mistakes made by the customer, but what she fails to realize if her agents are not providing proper direction or instruction from the start until it's too late and then the customer made to feel like their stupid with no other options, This cookie cutter style of business is what's killing the lending institutions today. In my case I'm very aware of how the process works much more than your agent with just 10 yrs under their belt. we can go on and on and then I really expose ugly truths and shady practices ...Like I said ....BUYER BEWARE
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June 2023 by Gregg B.
We worked with Darrian at the recommendation of our realtor. Her and her team are very knowledgeable and efficient in helping you determine what is the best way to finance your home purchase. They are very committed to helping their clients through the seemingly endless requests for documentation that lenders need to underwrite the loan. They provide easy to understand communication and are there to help with any questions you might have. We would recommend Five Star Mortgage and Darrian in particular for your mortgage needs.
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March 2023 by michelle abalos
5 stars max, I would give 10 stars because that’s how much I appreciate the service from Julian Cohen my Loan officer who got made me reach my goal to become a homeowner. Julian made everything so easy was honest with me and was always on top of things. Explained everything and answered all my questions and so wonderful and gracious to me during the entire process. Thank you from the bottom of my heart for all your help to get the loan and assisting with all of the paperwork within the team. It has been a pleasure to work with all of you ! You will always be my go-to. Absolutely highly recommend! You will not be disappointed.
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March 2023 by Arthur Abuda
Living true to its name - I've never worked with a loan officer as responsive, sharp, detailed and caring as Jessica E. at 5 star mortgage! Her expertise allows you to feel comfortable and confident going into one of the largest purchases of your life.
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March 2023 by Google user
5 stars max, I would give 10 stars because that’s how much I appreciate the service from Julian Cohen my Loan officer who got made me reach my goal to become a homeowner. Julian made everything so easy was honest with me and was always on top of things. Explained everything and answered all my questions and so wonderful and gracious to me during the entire process. Thank you from the bottom of my heart for all your help to get the loan and assisting with all of the paperwork within the team. It has been a pleasure to work with all of you ! You will always be my go-to. Absolutely highly recommend! You will not be disappointed.
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March 2023 by Justin Patterson
This company is amazing and I always have a great experience when working with them, I worked with Jessica Eiroa and she is such a pleasure to work with, she streamlines the whole process and makes everything incredibly digestible and easy to deal with Keep it up Five Star I will definitely be back.
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March 2023 by Jarret Lasker
Jessica was great, she completed my refinance and then helped me with a new purchase. My loan experience with her was unmatched, seamless, quick and easy.
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January 2023 by jenpolgara
I can't say enough amazing things about Five Star. My loan officers Heath and Susan were miracle workers. I went from seeing my dream house drop into my price range to moving into my new home in 30 days. They were super honest, direct, and didn't sugar coat anything, yet gave me positive news as soon as they received it. They communicate consistently, explain everything and as a first time home buyer there is zero chance I could have gotten into my dream home without them. I was full of stress and questions and their patience was never ending. I am absolutely living my best life because of these two and I am incredibly grateful.
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January 2023 by Jenny S.
I can't say enough amazing things about Five Star. My loan officers Heath and Susan were miracle workers. I went from seeing my dream house drop into my price range to moving into my new home in 30 days. They were super honest, direct, and didn't sugar coat anything, yet gave me positive news as soon as they received it. They communicate consistently, explain everything and as a first time home buyer there is zero chance I could have gotten into my dream home without them. I was full of stress and questions and their patience was never ending. I am absolutely living my best life because of these two and I am incredibly grateful.
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December 2022 by Yolanda Meyer
Highly recommend the company. This was our second purchase with Five Star and Roseanne was amazing. Always email or texted me back right away. I will work with her again.
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October 2022 by Joel Perez
Nothing but the best, we had a very unique situation which Jessica Eiroa made it seem like an easy process which I know was far from that!! I'm so very greatful for all her help. Melissa Rojas as well was awesome too!! Best experience ever and would recommend to everyone!!! Thank you for everything you did to help us!!
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August 2022 by Patricia Butler
Thank you Heath Schneider at Five Star Mortgage for the great work you did for me and my sister. Thanks again for your assistance throughout the loan process, I will certainly recommend your services to anyone I know who needs a reverse mortgage
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August 2022 by Jesse McCulloch
Five Star Mortgage is well deserving of their name. They earned all 5 stars from me for the second time in less than 2 years. Brenton Van specifically, went above and beyond to make sure my family got their dream home. I would highly recommend Five Star Mortgage for anyone looking to purchase property.222Love Matters
