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November 2023 by Christine R.
This body shop has had my car for weeks. I had to call 4 times and leave messages before receiving a call back. Now they are telling me they need to do additional work. Everyone on the phone is very rude and unprofessional. They refuse to give me a date by which my repairs will be completed. My insurance company pushed this shop on me and this is the worst car repair experience I have ever had. I do not know how a car with a $2600 estimate take months to fix. This shop should not take any more cars because they obviously have no time to work on them.
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November 2023 by Jason Lofthouse
Benjamin was an absolute pleasure to work with. His professionalism, friendliness, and expertise were evident throughout the entire process. He kept me informed every step of the way and took the time to answer all of my questions. The repairs on my car are flawless – it looks brand new! I was also impressed with the associate who helped me finalize the bill. She was incredibly helpful and went above and beyond to make the process smooth and easy. I highly recommend this collision repair shop to anyone who wants their vehicle to look and feel like new again!
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November 2023 by Brian Wendt
Love this place. Friendly, quick, efficient.Unfortunately, I’ve been here twice but if I end up in this situation again, I would love to come back here.Thank you!
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November 2023 by Larry Sanders
Took my car to Caliber Collision and they really took good care of my car they even go above and beyond and may even shine up your tires to represent your right highly recommended? that you check out this place you will not be disappointed????
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October 2023 by Rich L.
Took my car in for some front end damage repair..They did a good job matching the paint but now my car has a vibration which occurs when the car exceeds 45 mph. It didn't have that vibration before. I took it back in. They couldn't find anything wrong with it, so I took it to my tire guy, who said the tire was out of balance.Why couldn't caliber fix that? Not using them again.
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September 2023 by Nacho C.
Wonderful repairs and kept me up to date. The repairs were flawless and the customer service will have me back if I ever get into an accident again
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September 2023 by Sarah Plummer
Caliber took great care of us! The car was ready earlier than expected. Great communication with us the entire time, very pleased with the work done.
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August 2023 by Anthony L.
My name is Anthony Lira I had my car repaired over there for over a year now and the bodywork and paint work came out bad I spoke to the RM there Jeremy victory and I asked for my car to be repainted and fixed properly. I have been waiting for over a year and nothing has happened. This Shop and the manager and the boss do not treat their customers with respect. I drive for Uber and the biggest hangup that they have is they do not want to pay me for loss of wages just like the insurance company did when I first had my car fixed there. I do not recommend this shop or any shop that is watched over looked Jeremy victory as the regional manager. I get ignored on my phone calls he already took pictures of it and acknowledged the bad craftsmanship, and I am still waiting a year later for them to fix what they messed up on
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July 2023 by Catherine M.
If I could give 0 stars I would. The expression "lipstick on a pig" is exactly what describes this place! They ignored any mechanical damage to my bmw when it was in an accident and denied it after my car repair shop AND my pics showed the oil leak occurring the night of the accident. Then my car throws crazy codes and they find out after taking apart my car that Caliber used cheap Taiwanese parts! These caused my cars computer system to show errors. NEVER AGAIN! Maybe if you have a cheap American car but don't take your car here if you have a luxury car. I'll be dealing with my insurance company and maybe lawyers until my car is fixed properly at a reputable place!
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July 2023 by Alanna Keast
All the staff at Caliber Collision are excellent. I was informed at each stage of the repairs and it was done in a timely manner. Couldn't be happier with their professionalism and service repairs. Thank you.
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July 2023 by K A
Update: Not only do they damage my car and not stand by their warranty, but the email sent to reach out to a community manager is apparently a farce because I emailed them on 7/11 and have received NO REPLY from them whatsoever. I will vigorously advocate that my lawyer not give any more business to this place- what a jokeI took my car here several months ago and I’m really puzzled by all the 5 star reviews. I received my car with a new dent which they tried to cover up with thick coating of paint that I didn’t notice when I picked it up but 2 weeks later the paint chipped and when I showed my regular shop I usually go to she pointed out the dent which was close to the impact site. This was not there when I dropped my car off and the obvious conclusion since they didn’t repair the damage is that they caused it themselves. I will NEVER take my car to them again and I cannot recommend this place to anyone. When I went to Collision to show them the problem they just offered to put more paint on which was unacceptable.
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July 2023 by Josie Ponce
The process it took to get my vehicle repaired was surprisingly quick and they kept me informed along the way to the final repair date they had given me. I would recommend the location for auto repairs to my friends and family. I am very happy with the quality of work and professional staff.Service: Body & Trim
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July 2023 by Nicole Tarrt
Okay guys, normally I only post about food joints, but I have to give credit where credit is due!My husband and I had the unfortunate experience of our cars being hit by a drunk driver in the wee hours of the morning. That said thank heaven for ring cameras! Anywho, after getting things rolling forward with our insurance they recommended this body shop to us for repairs. So far we have only had my husbands vehicle fixed, however they made us feel right at home. From the seamless drop off, to the early pick up, we were kept up to date about the whole thing.One of the perks about this place is brand power, they offer a life insurance warranty on their work, and they even told us they will honor it anywhere that they have a shop.Thanks again caliber!
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July 2023 by r king
Amazing service, super quick turn around time. Got hit and run in the middle of the night and Caliber got my car back to me looking better than before the accident. Text updates through whole process, super responsive staff. Hope I don't have to come back, but if anything happens to my car, this is where it's going.Service: Body & Trim
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June 2023 by R K.
Got side swiped in a hit and run, and Caliber made my car look better than before the accident. Super helpful and responsive staff, text updates of where my car was in their process, super quick turn around. Zero complaints. Hope I don't have to come back, but if anything happens to my car, I know where I'm taking it.
