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October 2023 by Claudia R.
Title: Exceptional Service!Rating: Chaz Suarez at Floor and Decor provided top-notch assistance. Knowledgeable, patient, informative, and attentive, he made my experience looking for tile and grout a breeze.Highly recommended!I couldn't be happier with the assistance I received from him!
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September 2023 by Erika T.
I just came to Floor & Decor & unbeknownst to me, the store was 10 minutes away from closing. Luckily CHAZ SUAREZ approached me and was very patient with me despite the store closing within a couple minutes! He answered all my questions, even my dumb ones, and helped me place an order. With the store closing soon, I was expecting to have to wait until the next day to come in and place in order. He was eager to help me and I appreciate that so much. We need more CHAZ SUAREZ'S in this world! Thanks, Chaz!! Don't ever change! You made my life easier!
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September 2023 by Best Property Cleaning Service
Helpful staff, my wife and I went in to look for a bathroom vanity for our guest bathroom. We had looked in home Depot and Lowe's, the previous day. Home Decor had several different models on display, the models were better quality and the prices were at or less expensive than from the other two stores. My wife chose the one she liked, and it took us less than 30 minutes to shop.
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September 2023 by Riley Martin
Edit: Tried what the "owner" said, no luck. Taking off another star for the bad advice.Good tile, terrible return policy during covid. I couldn't get the tile installed for some time during the Covid scare, and I got stuck with way too much extra tile I couldn't return.
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September 2023 by Bradley Foreman
Very good store. Let's see if they will agree to a good deal.
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August 2023 by chlbiatta
MATTHEW and HECTOR saved the day for us! We ordered quite a bit of tile from the Rainbow F&D location, but needed to pull from a few others in order for the color and texture of the lots to match. Our contractor picked up the tiles assuming that the Henderson store had checked that the shade and caliber matched, but later I noticed that they didn’t. Made a call the next morning and spoke with Matthew. He was kind and was able to find the correct color in the amount that we needed, and he arranged free delivery and pick up of the incorrect tiles (I think with the help of Hector- a store manager?). Hector was even kind enough to give me a call when the tiles had been delivered/picked up. Superb service from Matthew and Hector!
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August 2023 by Kody M.
Meeting customer requirements can be challenging. Once the design was started, a number of trips were required to fill the customer requirements. Sales specialist Chaz Suarez took it in stride and helped fill the different orders. He is a very knowledgable individual. F&D is lucky to have an employee like him. Thanks for another happy customer.
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July 2023 by Liz W
Very good spot for home renovation needs, they cover everything from flooring, kitchen and bathroom tiles and more. Have good stock on items.
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June 2023 by Leon C.
Store employee, Kaena Kepoo-Kaeo was a great help! He truly helped me through the entire process and made my floor selection easier. He's and outstanding employee and definitely cares about the customers.The store has a great selection of products and in a nice location.
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April 2023 by Scott H.
My wife and I were looking for tile while having our bathroom remodeled. We meet Chaz Suarez, a Sales Specialist. Chaz was amazing in helping us not just pick our our tile but with the entire sales process. He recommended the perfect color grout, mint, to compliment the 4'x4' tiles we had decided on. As well as, smaller tile that looks amazing together. Chaz even helped us load the tile into our vehicle. Thank you Chaz for your help throughout the the entire process. Floors & Decor you have a great salesman!!
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April 2023 by Pash Lee L.
Excellent customer service was received here! We were greeted the moment we walked in and they asked us if we were looking for something specific. We knew exactly what we were getting so they sent over a shopping assistant and she took us to where each of the items were located. Then she even went to our vehicle with us after we checked out, to help load the tile inside. It was amazing and we will definitely return when we need tile again.
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February 2023 by Bryce L.
We were able to not only get the products we needed, but the employee who helped us, Chaz Suarez was absolutely amazing. Chaz took his time to help us, made amazing recommendations, and even located a few deals with some of the clearance stuff. Great selection and prices, but Chaz really made us feel taken care of
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February 2023 by debbie bonneau
Not one employee approached me to ask if they could hp me. I guess they were too busy talking to each other. I didn't find their prices much different than the tile prices at Lowes.
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February 2023 by Artavi Duffey
I visited Floor and Decor and looked around. The customer service is amazing. I was helped my Derek and he didn't make me feel stupid. I didn't feel pressured but got a lot of great ideas. I have to consult my brother for my final decision but we will be back.
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February 2023 by Angel Huerta
Absolutely the worst experience I have ever had from floor and decor, 2 out of the 7 employees that assisted me were helpful, the rest seemed bothered and or had something better to do. Price tags inconsistent with whats on the shelf, and the website. I will never again shop here, nor will I send my future customers.