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March 2024 by Sydney Morales
I love their dresses but the customer service is atrocious in this location. As soon as you walk in the lady in the counter rolled her eyes. I don’t know if because I’m Hispanic but as soon as a group of white folks walked in her attitude was only friendly to them. I grabbed a couple of dresses and couple jewelry items to buy as I’m paying her attitude kept being so rude and rolling her eyes. I just walked out without buying anything.
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December 2023 by Makayla A
Went in to make a return, the lady who I assume is the manager was quite condescending. She kept asking for a packing slip even after we told her that no packing slip was sent with the order. We had the order pulled up in an email and she kept going "You have to double check that box" we told her we checked the box it shipped in multiple times, but she would not listen. Never coming back.
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October 2023 by alexa garcia
My daughter really likes the merchandise from Francesca’s and we go to another Francesca’s location quite often. We’ve gone to the Francesca’s location at the Green Valley District about 3 times now. The last 2 times we were there, the store associate, Lisa, was really rude. I felt like she was being discriminatory towards us and thought my daughter was trying to steal or not buy anything even though we always buy something when we go to any Francesca’s. I’m not sure if it’s because we are Hispanic or she just thinks we don’t have money or are dishonest, but this really bothered me and I could tell this really bothered my 12 year old daughter as well. I didn’t want to confront her, but I don’t think she should be treating anybody like that. I’m not sure if we will keep going to this location, but if we do, I hope they speak to her so she doesn’t do that to us or anyone else again.
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May 2023 by Solaya Phompanya
I didn't buy a bath towel. But the staff stuffed the bag and charged more money, I was just taking care of my baby so I didn't look at the bill, until I went home and looked at the bill. ,I feel so bad
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March 2023 by Heather
This is one of my favorite places to shop at. Very well maintained. Great customer service
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December 2022 by Tia Martin
Went in today to find clothes for my daughter. They didn’t have her size so we asked if they could order them. The young girl at the register got the manager because she didn’t know how. By the time she came over the manager was very annoyed that we wanted to order clothes with them. She proceeded to make my daughter feel horrible and told the associates to tell the two people in line that they’ll receive a discount because it was taking so long. At first she said she had the items took my ID and then after 5 minutes of her incompetence she claims she couldn’t find it. The entire 10 minutes she repeatedly told the customers they would get a discount and acted annoyed she had to help us. I walked out of the store and found the clothes within a minute. So that manager lost a huge sale in clothes to give the 2 customers who had 1 item each a discount because she was annoyed at helping us order the clothes. We won’t be returning to this Francesca’s.
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June 2022 by Nicole G.
Absolute worst customer service. Returned 3 items with reciepts and was given multiple eye rolls and snotty comments about the returns then warned that I would be cut off from returns if this continued. It was only 3 items....not 20! WTF? Wow.
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March 2022 by N. Narciso
My daughter and I were greeted poorly in this location. The girl with shoulder length hair asked if there's anything she can help us with. She already had an attitude and didn't smile. No need to eyeball me since we're melanated. You may be hearing from Francesca's Corporation.
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February 2022 by Michelle Perez
I just wanted to say thank you so much for Kelsey&Alex they were SUPER Helpful and friendly!!!!!!!!! They made my day & made me feel super great today . I haven’t bought myself anything in a really long time, and they just made me feel super comfortable in everything. There Service was incredible!!!!! Thank you again Kelsey &Alex! I will be back !! <3
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January 2022 by Anna S.
Unfortunately the store associates don't honor sales when trying to exchange items. Frustrating experience.
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November 2021 by Matt W.
So every time I come to THIS location the girls are very rude! Not helpful at all! They asked me if I had a face mask I said I didn't! I asked them if they had one I could have , they said to try next store! Now every other store that requires a face mask has ones for people that maybe forgot theirs ? Correct? This is the third time I've been to this location ! And the third time the girls are straight bitchy to customers!!! The women that work at the one inside gallery should give these little girls a lesson , PERIOD!
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July 2021 by Tina M.
I hate that I have to write a bad review while on my vacation. I was looking for casual shoes/ sandals to wear and my friend who used to live out here advised me to go here. I was staying at Green Valley Ranch right next door. The 2 ladies working didnt even acknowledge my existence. They were busy gossiping and talking about their weekend and god only knows what. I can tell they are definitely not getting paid on commission because they did not care to give any kind of customer service to anyone that walked through them doors while I was there. Every time I asked them if they had a my shoe size they looked at me like how dare I interrupt their conversation. I felt like a 5 yr old interrupting 2 grown folks talking by their stares. I gave 2 stars for the selection they had. Very cute items and clothes in this store. I believe the bad customer service is only at this location because since Ive been here I also visited the location in Gilbert, San Tan Village and the girls working there were not like this what so ever
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April 2021 by Desiree Bartley
Staff are very rude at this location. Shopped multiple boutiques in Florida and had great experiences.
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April 2020 by Melanie S.
Took more than 14 business days to ship four items. That I paid expedited shipping for. I called customer service. It did not fix it.
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November 2019 by Kayla R.
Probably one of my all time favorite stores. This cute spot is located in The District and is near Elephant Bar. Cute Accessories? They got em. Need an outfit for a special occasion or just for casual Friday? They got em. New shoes to go with that outfit? Well, you guessed it, they got those, too. The clothes here are always on trend and so adorable. I always get compliments on my outfits from here. They also have some amazing gifts if you're needing something for a secret Santa, your friend that just got engaged or a birthday gift. There's tons of little knick knacks to select from, from amazing smelling candles to cute wine glasses with adorable phrases. This store really is every basic girls dream. And I've always had the best service here, too. I think they must only hire sweet girls in good moods. Seriously though. The employees are always so helpful and welcome you from the moment you walk in. Often times they even come over and ask your name and introduce themselves, too. So if you're looking for some cute stuff for yourself or the perfect gal in your life, I highly recommend Francescas. It's perfect for ladies of any age!
