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December 2023 by roberto mancia
Very nice and beautiful. I just dint get my room cleaned. But super nice place. I hardly recommend this place rooms are super big. Front desk not friendly at all but no bother me. Just wet for fun not to make friends.
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December 2023 by Sarah Uzelac
This review is more about the customer service at this hotel. The hotel itself was fine. The customer service on the other hand was very rude and not helpful at all. We came to check in and it showed we didn't have a room and they were sold out. I had called the hotel and emailed 4 times to get confirmation and they told me I had a room but when we showed up we didn't. Rocky called me and was very rude and told me she would do nothing for me and that it was not her hotels fault this happened even though I called the hotel number directly. She fought with me for almost 10 minutes until she finally said she would give us points if that would help. I don't appreciate the lack of customer service and the fighting over the phone. I hope they get some more nice helpful people to work there.
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December 2023 by Carrie Bianes
Stayed for one night. I was greeted by a very friendly staff member. The room was clean and comfortable. I ate dinner in the restaurant, which has excellent food and service. I will definitely be back.
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December 2023 by Rob Schaerer
Hotel was somewhat recently renovated and pretty nice (some signs of poor worksmanship). I chose my room in the app in a quiet place on the top floor and shortly before arrival they moved me to a first floor room right next to an exit that started getting noisy at 530 am which was frustrating since I arrived late.Food & drinks: Breakfast buffet is on par with a Hampton Inn but $18 more.
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November 2023 by Micah Nellessen
We arrived for our friend’s wedding earlier than our check in time and were accommodated with a different room that was ready. That is the only positive thing I have to say about this stay: the staff were great.We get to our room and I pull out the bed in the couch in the suite to set it up for my daughter, and immediately get hit with the strong smell of urine. The sheets on this bed appeared clean but when I tried to switch them with the spares in the closet, I open the bag with extra sheets and pillow, and there is that same smell only stronger!! Like really strong urine and mold. Disgusting. So we call down for new pillows and sheets which the staff brought promptly.Then there’s the air conditioner….it was 95 degrees during our stay so we were grateful to have one but oh my gosh! There was a giant box I’m assuming for the A/C, right next to our bed. It took up an entire wall by the window. Every time it would kick on, this metal box rattled and woke us up. Excessively loud.Our bathroom light also did not work, but we were only there one night so we used the hallway light to brush our teeth and get ready for the wedding.The bed was all springs, very uncomfortable.. so between the terrible mattress, the loud a/c, no bathroom light, and us having to change our sheets on arrival, this was not a $350 hotel stay. Disappointed.
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November 2023 by Complex602p (Complex602p)
My wife and I booked a room for the night with our two kids. We were in town for a concert and arrived late at night to find out they had booked our room out. The clerk on duty (he was no where to be found at first and she had to keep asking for help around the lobby until he came from somewhere in the back) said his shift just started and the clerk before had booked it out. He said he asked the clerk about booking out the room and was not giving an answer... We asked why were we not informed? He had no answer... He then said he had a different room with one bed and he could bring up a rollaway bed, but if we didn't want it he could waive the cancelation fee... I said "why would you charge us a cancelation fee if you don't have the room we reserved?" He did not care. Told us the manager won't be in until Monday (this was Saturday night) and we could talk to her about it then. With no options that late at night and two kids sleeping in the car we settled for the only room being offered and one of our kids slept on the floor. We are loyal to Hilton when we stay in hotels but this was very disappointing to say the least.UPDATE: After trying to work with the hotel directly, no effort was made on their side to correct their mistake. We went directly to corporate and corporate agreed that this hotel was in wrong for the way they treated loyal hilton honors members and we have been refunded. I can recommend hilton hotels but not this one.
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September 2023 by Alexander
Good location and an updated hotel. The toilet paper in the bathroom was insultingly thin and the charge to pay to park was unnecessary given even our hotel on the strip had free parking. Overall decent hotel.
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July 2023 by Elise Moore
Excellent location. Everything you want is within a mile. Clean comfortable beds and pillows. Breakfast closes an hour too early on all days. No luggage carts! No decaf in room and desk clerks always too busy to ask for anything. Old school shower head and those teeny bottles of shampoo and conditioner. Upgrade this to rain shower and pump bottles. Nice extra lights at bed. Enough electric plugs. Would I stay again? Yes. The location is excellent and the hotel is fine as long as you know the limitations.
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July 2023 by Adrian Allen
Dark rooms. Noisy air conditioning in the hallway limited internet options.Kind of ridiculous. They have the audacity to charge $18 for breakfast buffet. That's the exact same breakfast buffet that you get at every other hotel in the country with the powdered boiled eggs. The stale floppy pancakes or waffles and the mystery meat sausage. At the price of $18 for a buffet, it should at the very least have an omelette station or something of value. I'm not spending $18 on food equivalent to what I was served in afghanistan.
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June 2023 by Melvin Grubb
Handicapped room had an inaccessible shower with only one grab bar, no seat and was far from the towel racks. The room had no overhead lights and so was dark. No laundry bag was available. Was charged for parking and breakfast was expensive. The bar was apparently only temporary as it had to be wheeled in and out. When asked for a room cost quote, the range from $88 on the internet to $150. Finally got it for $140 plus taxes.
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May 2023 by Natalie Turner
ALL staff encountered were friendly and helpful! The rooms were comfortable. The amount of space to put away our things was abundant. We were there for a wedding and there was space for us all. The beds were comfortable. The coffee was excellent. The ability to use the refrigerator was extremely useful to have.Rooms: The rooms are very well laid out with lots of space for stowing away things. The Keurig was easy to use. The coffee and cream provided was wonderful. The refrigerator made everything easy. The bathroom had a lot of space the beds were comfortable. The temperature controls are easy to use.Safety: The room and entry keys made me feel safe. I never felt unsafe!Walkability: Close to everything needed.
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May 2023 by C T
Overall would have given 5 stars except for the 20 minute wait to order a drink from a table. Ultimately I got up and moved to the bar where the service was a lot better and expedient.Hilton Diamond member and I usually don’t have 20-30 minutes to wait for service.
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May 2023 by Katrina Kaker
This is a great spot in Vegas that avoids all the unnecessary hassle of the strip. You can get in and out quickly, rooms are fully equipped with refrigerator and microwave and comfortable beds. Great pool and hot tub area, convenient location. Friendly staff, reminded me of how hotels used to be before Airbnb.
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May 2023 by Stephen Schaefer
Charmin and the rest of the crew were all amazing and helpful. My son and I came in late on Thursday night and needed a later checkout on Sunday. All staff were cordial and very kind. We will be back for sure!Rooms: Very niceNearby activities: Great location in Henderson, NV
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April 2023 by Fujiama Tuua
Bryan at the front desk was Amazing! My kids had flight problems coming from Seattle and he made it happen to extend their room. People sometimes forget what is said, but they never forget how you made them feel! My kids are enjoying their short vacation in Las Vegas.
