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April 2023 by RACHEL D
Great place and service
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January 2023 by Massiel Lemon
Staff friendly and helpful.
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December 2022 by Leslie Gonzalez
Great place and service
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February 2022 by alexis aramburo
Special thanks to Maithy & Kyara!!! ??Hi, I wanted to leave an authentic review to the staff that works at journey’s Kids in Galleria. My daughter and I were browsing when she found her favorite cartoon character on a backpack,” baby shark.” As the ladies began to interact with my daughter, they made her feel super special; Maithy & Kyara were extraordinarily kind in serving my daughter's needs for more baby shark items, which they had in abundance. Both ladies were so patient and playful with Thea, my daughter; we felt unjust walking out empty-handed. We decided on a baby shark beanie and gloves set, which she demanded to wear as soon as we left the store. Thank you so much for all your help and for letting her try on the backpack.
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July 2020 by Josie Courtney
Although I usually shop for my kids shoes online I decided to take her into journeys kidz and give her that experience for her back to school shoes... let’s just say I’ll stick to shopping for shoes online or another store than journeys. We went in and were greeted by a rep I asked her to bring out a sz 3 for my daughter for the converse she wanted..the rep brought out 5 different pairs out of shoes I DID NOT ask for, plus 5 different pairs of socks...meanwhile while we were waiting we had another rep trying to sell us a hydro flask plus crocs plus a backpack...I really wanted to pick her out more than one pair but I hated the pushing for sales I rushed out of there... even when we were at the counter checking out they proceeded to push the hydro flask again plus face mask.. I couldn’t wait to get out of there and my rep was super clueless to my questions...worst experience ever will stick to online.
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July 2019 by Summer H.
SO PUSHY!! I came in to get my kids some Vans. They didn't have the pair my daughter wanted in her size. They brought out 4 other pairs in her size. After explaining we didn't want them over and over again.... i get my son a pair to try on and size up. I ask the price $41.95 then we decided on them and they are still trying to get me to buy the ones for my daughter. Then tey to sell us socks. I say no we don't need socks. She looks at my son as says you like glow in the dark socks!!! I say no to my son, he asks her how much. Because my kids know when I say no and they want something that they can buy it themselves with their money. She goes and gets the socks and he says he doesn't like them. She still tries to push them on him. We finally go to pay and another employee asked me why they're not getting the pair for my daughter and I say they are more then i want to spend. She then says well the ones your buying are $60.!!! SERIOUSLY i about walked out! Then they ring me up and my total for the one pair and it is $70. The original price i was quoted was $41.95 I question the price and they say it's because I sized up. I go check the size up and it says $55.95 They changed the price and i finally leave!! I felt ripped off and super uncomfortable. NO Customer service!! They are rude and pushy!!
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April 2019 by Brooke S.
Came here to find one pair of shoes the guy brought out five shoes that were not even the pair that I asked for... then when checking out he was trying to sell me even more items. I don't know if this is company policy, but I have been to a different journeys and the guy did the same exact thing. It's very inconvenient and very annoying. This is not great customer service or trying to up their sales!
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January 2019 by Gretchen king
Looking for shoes for my niece.
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November 2018 by Delrae Y.
I love this store #553 ask for Marilyn... Excellent Customer Service very Kid Friendly.... My Kids absolutely Adore her.... We travel 100mile each way just to get her Help and Advice... Thank You... We Love You... Delrae , Gma Christine, Arianna 12, Adam 11, Kristine 9, Rosebelle 9 and Liberty 3.... Happy Holidays 2018...
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November 2018 by Matt C.
Way to aggressive sales pitches. At first is comical then annoying. Ended up buying the shoes a couple stores down because of it.
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October 2018 by Megan P.
The employees are WAY too aggressive with upselling. I came in for one pair of Converse and had to wait while the salesman grabbed the ones I wanted and then three extra pairs that I didn't ask for. I told him that I only came in for the Converse and he kept pushing it and trying to add on things like protective sprays and socks. After telling him no about 20 more times (not an exaggeration) he finally backed off and rang me up. I was super uncomfortable by the end and won't be returning to this store, there are so many other shoe retailers in the mall to choose from
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July 2018 by Rocky C.
This place was great clean and organized and the staff was so friendly and helpful and peppy and seemed in a good mood. The girl that helped us, Kaya was so nice and polite and took care of us and others. I hate shoe shopping but this was a great experience.
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January 2018 by Bryan Rodriguez
This is awesome