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November 2023 by Che Ghods
I had a great experience purchasing my new Lexus at Lexus of Henderson. Everyone from my sale person to the managers were all excellent and willing to help with anything that would make my buying process easy and pain free. I would highly recommend the dealership and personally, plan on using the service department and would definitely purchase another vehicle from them in the future. Easy but not pushy in any way and willing to go the extra step to make the customers experience go smoothly and efficiently. Highly recommend.
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November 2023 by Phillip Vo
recently purchased an TX350 AWD from Lexus of Henderson and it was the best car buying experience that I have ever had! Everyone there was so welcoming and friendly, and my sales rep Michelle was GREAT! She spent a lot of time with me and answered all my questions. The dealership is very impressive, and Michelle gave me the grand tour so I knew where everything was. I would happily recommend this dealership to anyone that is in the market for a car. I know I will be a lifelong customer
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November 2023 by Yelp R.
From the inside they will watch you walk around for 20 minutes at several cars and never once come outside to offer any help or service. I'm in the market for a new vehicle and this has been my experience more than once coming here so I'll find another dealership that is actually wanting to make a sale.
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November 2023 by Michael Witkowski
Paul Dackow did an outstanding sales presentation, he made my wife and I very comfortable during the purchasing process. From the test drive through final agreement on purchase, he was as professional, patient, good listener and explained all items throughly. THANK YOU, Paul for this pleasant experienceOK, Kevin, the gentleman who presented our extended warranty options, was like talking to an old time pressure car salesman.We were VERY UNCOMFORTABLE in his presentation, explaining of options and pricing. His scare tactics on the possibility of vehicle failures were out of line.When we told him that our budget was spent he started to give us some unwelcome money advice on how to pay for a warranty.We were still not sure in what direction to go, he picked up the phone and called? someone to see able a coupon that was left over from last week. Within 5 seconds he lower the price and we got the scare tactic again about possible vehicle failures. He told us that he’s our friend and we should think ahead.After the guilt/pressure we decided to proceed with a warranty, then when I asked about my military discount we got an excuse he forget that I was a veteran and dropped the againAfter the wife and I signed all the documents we looked at each other and stated if he was our sales representative for Lexus we would of walked away and our 2.5 hr drive would of been for notAgain Paul was amazing to deal with and Kevin was NOTIn closing we are VERY PLEASED with our 2024 NX 350h
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October 2023 by Greg L.
Service department is outstanding. David is the most honest advisor I've ever dealt with. 100% trustworthy. One of the few car places I'd have zero concern sending my wife or sister without worry. Much respect sir!
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October 2023 by David L.
Just bought a car from Paul, I have been in sales for 30 years, I know a true professional when I see one. He was direct and honest , if you want a car ,and don't want your time wasted you would be stupid not to ask for Paul. The rest of the staff was amazing as well.
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September 2023 by Silvia Vennettilli
Working with Denise was a pleasure! She’s very knowledgeable and very patient. The purchase of my RX 350 was smooth and quick. Thank you!
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September 2023 by Angel Deans
I loved my experience with Savanna. I didn’t come in to buy a car, I just wanted to test drive the one I already ordered but she made my experience so great, I had to buy from her!
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September 2023 by Richard Crescitelli
Service perfection as always! My wife and I needed to retrieve some items from our vehicle that was already in the shop. When we were escorted to the shop, we observed that the entire work area was immaculate. All of the equipment was spotless. The technicians were using tools that looked as clean as surgical instruments.If professionalism is one of the hallmarks of customer care, Lexus of Henderson remains the cream of the crop.Great job Lexus!
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September 2023 by Sylvia Bordelon
Denise at Lexus of Henderson is amazing. She is professional, extremely knowledgeable and helpful. I would recommend her for all your new/used car searches.As an older person who is technologically challenged, she was very patient in explaining all the new electronics and features of the car I purchased.Five stars out of five for you Denise. Thanks so much!!!
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September 2023 by Sandra C.
I bought my car three years ago , about six months ago, warranty expired and now my car needed a battery, and the service woman Daniela was helping , very bad dresser, considering where I was, sloppy and wrinkle sleeveless shirt, like she just rolled out of bed and came to work, besides that , she says they replaced the battery two years ago, yet the NEVER said that in 2021, they didn't say anything when my husband and I walked in, made us wait 40 min to day the battery is covered maybe 50% and the battery is 84 month Warrenty so to summary it up , they suck so bad , felt like the step child because I had no Warrenty on my car , will not buy from here again. Sad cause I wanted to upgrade my car
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September 2023 by Olga Elivera
My agent Rick White was so accommodating and was so helpful. He was really good with his clients. I am highly recommending him to my co-workers and my boss. It was one memorable experience. Kudos to him??
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August 2023 by Mizzjnbhc
Savannah in Sales was great. She was not your typical in your face pushy sales person. Savannah was professional and took care of business when I gave her the ok to proceed. She was knowledgeable and was able to make the buying experience seamless. Much appreciation and gratitude to Savannah and Lexus of Henderson. Loving my purchase. Thank you!
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August 2023 by michelle usher
This was my first experience with Lexus. It was a great experience. The service manager was so nice. I had to drive 3 hours to get there and didn’t want to drop my car because I had nowhere to go. He got my car in right away and gave me a rental that I didn’t use but had just in case. The waiting room had tv’s and computers, baked goods, coffee, water etc. most definitely better than your average dealership. I got a free car wash and they topped off my gas tank and I got 3 months free of satellite radio. It was worth the drive and inconvenience. Thank you Lexus, you went far above my expectations. All my future cars will definitely be a Lexus.
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August 2023 by Ron Pitcher
Very pleasant experience dealing with sales and financial. Fabian Jimenez was extremely helpful and jumped through all kinds of hoops to give us the very best car buying experience we have ever had. Anthony Sanchez, tech person, was really helpful explaining the technical side of the car!!! Great job all the way around.
