Loya Insurance Company is known for its professional and knowledgeable staff, who provide amazing customer service. Agents like Fernando are praised for their ability to make customers feel comfortable and informed during the insurance quote process. However, some customers have reported issues with the company's loyalty program and its cash payment policies, which may not align with industry standards. Overall, Loya Insurance Company offers an excellent experience, with its staff going above and beyond to assist customers.
Fernando helped me out today, he was able to cancel my policy IN ANOTHER STATE!! 10/10! Give this guy a raise! Amazing customer service!
February 2025
I called today and spoke to an agent named Fernando. My son needed insurance so I callled to get a quote. He gave us Amazing service unfortunately it didn’t work out at this time. I will definitely be recommending this place to my family and friends.
February 2025
Fernando was very professional on the phone while I was searching for quotes for my kids. He was knowledgeable and made me feel comfortable. It was nice to talk on the phone with someone who knew what they were doing
