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March 2025 by Joe A
This is why places like Macy's are closing down. Nobody wants to shop somewhere where the workers don't want to help you or don't try to help you.
Customers and shoppers are tired of it.
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March 2025 by Deborah Karpen
I went specifically to look at shoes. The people working there were busy on their phones. I've never seen a clearance rack of shoes in such disarray. Shoes were haphazardly placed without regard to size. They might have just tossed them in a pile. I'll not be returning to that location for shoes.
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March 2025 by Ed N.
Service was great. Didn't find what we were looking for.
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March 2025 by J. T.
I bought a Hotel Collection mattress from Macy's and it was NOT the same level of comfort at the store. After spending THOUSANDS I felt very cheated. I won't purchase a new mattress from Macy's again. The one I bought was "no return" but that didn't matter to me because I'd already tested it in person. WRONG! It was the same manufacturer, same model same everything but NOT the same comfort that I experienced at the store. I feel extremely cheated. I have stopped buying pretty much anything from Macy's. I had planned on purchasing a dining room but canceled the purchase after getting the mattress and continued delays from Macy's. Not being able to return an item as big as a mattress was a BURN. I TRUSTED Macy's because for over 60 years, Macy's has been a huge part of our family. Macy's let me down. Every night, I sleep in pain and regret because I depleted my budget for furniture buying what I believed was a good quality mattress. It wasn't. My old $500 mattress from BigLots was so much more COMFORTABLE. You've lost our business Macy's. Goodbye.
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March 2025 by Ramona Nelson
Had to wait at least 30 minutes for someone to attend us to buy men's cologne today poor girl that was there all by herself what's calling several other people to come and help they need to hire more people for the perfume and cologne section
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March 2025 by K Yasmin A
Do not order online ! Order a $1000 gold cross with discount of course . Item came in fine but has an original price of $650 . Called customer service and they were kind enough to say they can’t honor original price plus the sale discount even with photo because online has a different price than the price tag w upc code???? Same item and code . Talk about price switching.
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March 2025 by Z Nation
Always great deals!!
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March 2025 by Debbie Raymond
I'm not sure if I like this one because it's limited on what they sell
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February 2025 by Tracey Baston
If I could give a 0 I would have. I was at Macys Henderson NV yesterday and as I was standing in line I'm people watching. The cashier greeted everyone before me and told them, oh you found some great deals. When I approached the counter there was no greeting, and instead of her saying I had a great find, she wanted to question the price kept looking at the tag as if I committed fraud. It made me totally uncomfortable and embarrassed. I'm sure it had a lot to do with the color of my skin. seeing I was the only black in the line. I don't understand people. If it's hard for you to interact with races outside of your own, why would you work with the public. A elderly white woman came up to me and said wow I can't believe she did that. I said it's a race thing sweetie but I won't be back. I'm cutting up card and moving on. I won't be disrespected and spend my money
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February 2025 by Alexis Hernandez
Terrible experience with Cheyenne employee of macys. Has terrible customer service and zero manners. Cheyenne had a the worst customer service you can experience when shopping in a packed store.
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February 2025 by Sheri VanOosten
Horrible way to check out. No workers. Jewelry dept horrible, picked over and sparse. Clothing racks a mess, unorganized.
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February 2025 by Grant Parks
A little too perfumey.
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February 2025 by Tori Haines
Management at this store is a JOKE. I ordered a $700 piece of luggage online. This store fulfilled the order and sent me a USED bag that was scuffed up, dirty, and had a return receipt attached. They didn't even try to hide it. After contacting management, they offered me a $25 gift card for the inconvenience (because the bag is now out of stock and can't be replaced) and they sent the card to the wrong address.... I guess I shouldn't be surprised. How embarrassing to be a manager at this store.... Nickki H, Kristine G, and Timothy H. Do better.....
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February 2025 by Jon Doe
Great store great prices great customer service especially Daniela she was very helpful and patient.... Always enjoy shopping here
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January 2025 by Christian Mashack
Over the past several years the selection they offer has decreased.
