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March 2024 by Eric H.
A weaker Macy's poor selection and about a great experience. Clothes are out of date and selections are small. Many empty shelves and an older store. People are kind of friendly but not overly eager to help... with exception of the mattress and furniture section. Pretty good in that department... linens are scarce.
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February 2024 by Rachel Master
Love that I can order online, and if it doesn't fit, I can take it back to the store.
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February 2024 by Cleo Ann M.
I made a charge to my account in October. Somehow they billed and credit charge to my husband's account. It's been a 4 month nightmare with Macy's. Today we physically went to the store to ask for help with this issue. Nicole, a manager in customers service assisted us. She understood the situation and my frustration, she called the #800 number and explained the situation. We finally got this issue resolved. Thank you Nicole for your professionalism and customer service experience. We closed our account today and honestly, I will never ever shop here again.
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February 2024 by Yazmine B.
Service at Finish line inside Macy have the worst customer service ever. The employee is on the phone and not taking care business
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February 2024 by ron
Everything there is changing but not for the good
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February 2024 by Freda Fry
I was in Macy’s at the Galleria mall end of January to return a purchase. I was so lucky to have Ms.Essence Abner, the Estee Laurder Manager to help me with my return. Essence Abner was exceptionally helpful, professional and went above and beyond my expectations. My return was taken care of in minutes! What a pleasure to have met such an extremely nice and helpful employee of Macy’s. Many kudos for her. Thank you Essence!Freda
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January 2024 by bruce Lee
There are no customers. There are a lot of items, but the clerks just leave.
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January 2024 by Frank Sladek
It was alright
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January 2024 by William Moynihan
Very good service and excellent. People
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January 2024 by Luis L.
Came in to buy some cologne and was greeted by friendly staff. He was very helpful to say what was popular and the cologne that was on sale. I ended up buying 2 that were on sale at great price! I love that some colognes come with extras, I'll be back again.
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January 2024 by Gina
I don't frequent the mall often but I've had to go here twice recently after buying items on-line that were delivered to my house. I needed to return some items. I love how close you can park to the entrance & you can go to any counter for returns. There is a counter right when you walk in from the outside on the right.My returns have been quick. Though the first time I did a return they wanted a receipt & I told them it was bought on line & paid thru PayPal. I actually had to go to my Macy's app to find my order & give them the order number. This second time, today I had gotten a barcode to scan for my returns thru the Macy's app. The lady @ the register must of been new because another cashier had come over while I was there. The cashier was wearing a mask & sneezed and had automatically put her hand up to her face then grabbed my cell phone to hold it while she scanned the bar code. I told her even though she had a face mask on & put her hand up to her face as if she was covering her mouth that she shouldn't be touching my cell phone to begin with....lol Of course I pulled it away from her before she could get a good grip on it.She was asking me how I paid for my items & I told her and told her that the barcode should be enough for me to return my items. The other cashier had come over & had asked me how I paid for my items too & I told her. She had to return each item separately (just 2) with scanning the bar code. It was quick & I got a receipt to show the amount of money that would be going back to my PayPal. I got an email from PayPal right away of the money to be credited back to me. So simple, if you have what you need for your return. :-)The last time I was in here was before Christmas. I really needed to use the bathroom after my return & was told it was upstairs in the back. It was a little bit of a hike & I got distracted by all the items for sale. I checked out their shoes, I was looking for a pair of boots but didn't find any. I browsed their jewelry and saw a few pieces I bought on my way out. Upstairs had some nice bedding but it was way too expensive for my liking. They have a small furniture section & I've been in need of a new couch but MAN do they charge up the butt for their furniture...no thank you!!! Bathrooms weren't bad but there sure is a lot to look at on your way to them. LOLI ended up finding a great deal on Cuisine knives that I bought and that work amazingly! Its definitely a great place to shop when items are on sale!!
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January 2024 by Rex Dunham
Best selection in dresses for a loved one
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January 2024 by Gina C.
I don't frequent the mall often but I've had to go here twice recently after buying items on-line that were delivered to my house. I needed to return some items. I love how close you can park to the entrance & you can go to any counter for returns. There is a counter right when you walk in from the outside on the right. My returns have been quick. Though the first time I did a return they wanted a receipt & I told them it was bought on line & paid thru PayPal. I actually had to go to my Macy's app to find my order & give them the order number. This second time, today I had gotten a barcode to scan for my returns thru the Macy's app. The lady @ the register must of been new because another cashier had come over while I was there. The cashier was wearing a mask & sneezed and had automatically put her hand up to her face then grabbed my cell phone to hold it while she scanned the bar code. I told her even though she had a face mask on & put her hand up to her face as if she was covering her mouth that she shouldn't be touching my cell phone to begin with....lol Of course I pulled it away from her before she could get a good grip on it. She was asking me how I paid for my items & I told her and told her that the barcode should be enough for me to return my items. The other cashier had come over & had asked me how I paid for my items too & I told her. She had to return each item separately (just 2) with scanning the bar code. It was quick & I got a receipt to show the amount of money that would be going back to my PayPal. I got an email from PayPal right away of the money to be credited back to me. So simple, if you have what you need for your return. :-) The last time I was in here was before Christmas. I really needed to use the bathroom after my return & was told it was upstairs in the back. It was a little bit of a hike & I got distracted by all the items for sale. I checked out their shoes, I was looking for a pair of boots but didn't find any. I browsed their jewelry and saw a few pieces I bought on my way out. Upstairs had some nice bedding but it was way too expensive for my liking. They have a small furniture section & I've been in need of a new couch but MAN do they charge up the butt for their furniture...no thank you!!! Bathrooms weren't bad but there sure is a lot to look at on your way to them. LOL I ended up finding a great deal on Cuisine knives that I bought and that work amazingly! Its definitely a great place to shop when items are on sale!!
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January 2024 by Manuel recaredo Rodriguez polanco
Excellent place good service
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January 2024 by No Name
All went great