Massage Envy

Most Recent Comments

• March 2024 by Gale
  Bad customer service. Have a gift card, the front lady checked the balance and said i have $65 on it and would just have to pay the difference which is $10 and i was okay with that. But then after the massage they said my gift card was expired (it doesn’t say the expiration date on the card), still wont honor it, no consideration or offer anything.So i ended up paying the service with 20 percent tip. But won’t coming back and will spread the word to not come here.
• January 2024 by Duggo Kseibat
  I have had massages for years and the one I had here at this location of massage envy was the worst I’ve ever had. My time was cut short from the front desk girls having me fill out questions of where I would like the therapist to focus on and it was a waste because my issues were not even addressed, and then my therapist stopped early as well. Fabiely must be new because she rubbed lotion into my skin, but didn’t know how to massage correctly. I asked for harder pressure and she didn’t know how to apply any, though, I know she did try. I’m sorry to say this is my worst massage ever. I wish they could provide their therapists with better training.
• December 2023 by JT
  First off, this place does not accept cash in a cash town! The bills say "legal tender for ALL DEBTS public and PRIVATE". What do they not understand about that?! VERY un-American to not accept US Currency! How embarrassing!!! They sure accept cash for tips though (makes it easy to evade taxes, of course!)Moving on: there is a questionnaire that you fill out ahead of your service. It asks which areas you want focused on and which areas you want avoided. I selected legs, glutes, and back. I got 30 minutes of upper back, NO lower back, no higher than 6 inches above the knee on my legs and NO glutes (if your shy, don't do massage).Bathroom floor was sticky where everyone misses the toilet and the trash was full. I expected better of a place that charges double what my usual place charges.Then, at the end, when I just woke up and was "massage drunk", they bombard you with some long a** sales pitch. That was OBNOXIOUS! Bug me ahead of time, not when im chillin.My other place hits my requested areas thoroughly, charges half as much, and is way cleaner. I think I'll be returning to my usual place next time. Sorry Massage Envy, I didn't get the I-want-to-go-back experience.
• December 2023 by Edot Browne
  Came back after a few years place has feel apart sheets are very worn. Bathrooms are dirty and toilet paper told the receptionist and the bathrooms still were dirty. Wall papper falling off in couples room. Massage was good but not impressed about facility for the price
• December 2023 by Laura Nye
  If I could give 0 stars I would. Front desk staff were amazing. My massage therapist was terrible (Fabialy). I’m not sure if she was just fresh out of school or not. She had horrible instructions, she adjusted the bed up and down the whole massage. She did not remain in contact with my body the whole time, she would walk away to get massage cream from my guess. Areas I requested to be worked she did not even do, glutes, thighs, face, scalp, and upper chest. The room was freezing, and they had a wall clock that ticked loudly.Now I know this solely based on one person and the company as a whole may not be like this but they should evaluate their therapist style and work.$90 is what I paid as they had a promotion going on and still gave a generous tip which was not deserved in my opinion.I will never go back as for a chain company that charges a ridiculous amount for what you get.
• December 2023 by Cody Darbin
  Front desk girls were wonderful.The consultation that was supposed to take place got lost in translation. My girlfriend and I had uncomfortable experiences and the target areas were not focused. We both felt that our problem areas are worse now and some for the trigger point/pressure point work was incredibly intense.We didn’t feel our concerns were addressed when we took one of the front desk hostesses aside to avoid a scene, and were promised some form of restitution. Our typical massage place charges a significantly lower price, but due to a sports related injury, we had chosen your location after a referral.Please feel free to reach out at your earliest convenience and I would love to change my review to give a positive insight into your business.
• November 2023 by Cynthia Sanchez
  I’ve been a member of Massage Envy back when it was a good deal. Now I’m desperately trying to use up my massages ?‍♀️ to get out of my contract. It used to be $49.99 per month. Then you got 1/60 minute massage per month and you could gift one ☝️ away per month as well. The rules are now extremely strict. You can now only gift ? one per 30 days and only to the same person 1 per year. It’s a pain!! Also, you can’t pause or stop to catch up and use your massages!! Crazy. Even though you own them!!If you pause you can’t consume them. So you have to keep paying. Argh. So during COVID- I had to accrue a bunch. I want out. Plus the cost went up to $70.I’m sure this is a class action suit waiting to happen. DO NOT DO THIS. IT IS THE WORST CONTRACT EVER. IM GETTING OUT ASAP!!!As an aside most of massage therapists are fantastic and if you can get their personal contact details- I would highly recommend dealing with them directly and cutting out Massage Envy altogether. It is a CORPORATE SCAM!!!!!
• October 2023 by Cathy McGa
  Booked and paid this for my boyfriend. We were VERY specific that he needed deep tissue and wanted the massage gun. I should have read the recent reviews. He received a regular massage and the excuse was “there’s no notes saying that’s what he wanted”. Didn’t offer to fix or even apologize. Glad I didn’t get him the 12 month special. Looks like they need to train their front to put notes in and book with a therapist that specializes in deep tissue. When you are very specific prior to booking and expect that service it’s super disappointing and he won’t go back.
• July 2023 by Charon Bond
  A massage, facial and stretch business which offers different therapies and aromas therapies to feel well and work out pains in the body. One can choose different strengths to rub out the muscles of the body. The staff were very friendly and the masseuse was acvomdating when I felt too much pain in a certain area. I highly recommend this place. Prices can range from $90 and a monthly plan is available.
• July 2023 by Tim Bullock
  I got a haircut and the wife got a massage , my haircut was great and my wife said the massage was pretty good as well !!
• February 2023 by Ken Ravago
  Decided it would be a nice gesture to my work team members to transfer over 1 of my available massages on my account as a gift.Called over on the 23rd of December and spoke to someone who processed the transfer. Low and behold. When my employee decided to use the prepaid massage at a local massage envy she was told that there was no prepaid and was charged the full amount. So much for a gift.My employee explained what happened and I reimbursed her for her charge. Not a good feeling when you get a free massage are relaxed and expect to be done and then end up paying for it.Call over to massage envy galleria my home location and was told my receptionist that their was an error and it was not applied. Fast forward. Speak with manager Mariah and was given very little in terms of empathy or responsibility taken in the error they made. She told me that she could "try" to reverse charge at other locations and give an enhancement as a sorry. So do what they were supposed to do the first time and give me an enhancement worth a few bucks.As a 20 year customer, really disappointed that the manager showed less concern than the Initial person to take the call. At least, the first young lady showed empathy and took responsibility for something she had nothing to do with. Mariah seemed indifferent to the situation. A bit of Caution when dealing with this branch. Ensure you are getting services you paid for.
• October 2022 by Mike W.
  As I said previously, I am a charter member of this Massage Envy, and as you can tell by my glowing 5 star review, I have always highly regarded the service I have received here. However, as with many businesses, it would seem the last few years has taken a BIG toll on them. I'm pretty sure ownership/management has changed hands but I'm not sure exactly when. Turnover has been quite high, with many of my favorite therapists having departed. You cannot imagine how delighted I was to hear that Cleo, one of my all time, absolute best massage therapists, had returned on a part time basis. He had been MIA at ME the last few years while serving in the National Guard. Since the pandemic it has been pretty difficult to get an appointment with anyone, we're talking 3-4 weeks out routinely, and even harder yet to book Cleo since he only works 2 days a week. He is in high demand and usually books out very early. I waited at least a month for an appointment in August, with him. The morning of, I get a call informing me that he got called in that weekend and had to cancel. They did pair me with another therapist for that appointment, and she was pretty good, but it wasn't Cleo. So, right away I make 2 more appointments with him for open dates in October. The first one came off and it was great. He definitely has not lost his touch. The second was supposed to be today. 2 days ago, I got the text asking me to answer all the Covid questions, which I did. Since it is a little distance for me, I checked my phone just before I left for my appointment. NOTHING! No call. No text. So I drive over. When I get there, I am informed that Cleo had some kind of accident at his other job and would not make the appointment. Now, I totally get that things like this happen and although I was very disappointed, I could not get angry about it. I asked if he was okay, which is the main concern and which they could/would not answer, but then they tried to tell me they had called my phone earlier this morning to inform me my appointment was cancelled. What does rile me is they so very, obviously did not try to call me or they must not have tried very hard. They did have the right number, I checked. I asked if they called in someone else and they said they tried but couldn't get anyone to come in. At that point, I figured it was all B.S. and I told them so. I am, and have been, a very loyal customer of ME but in light of all that is going on with them lately, I am losing faith. As a result, the stress that I was going in to get relieved of, has multiplied. I'm not sure what I will do in the long run, I still have 3 prepaids left on my account, but I really can't help but believe they are no longer reliable nor are they concerned about the quality of service they provide. I will wait to see how the manager responds but I'm afraid I may have to rethink my membership. Sad!
• August 2022 by Dee King
  I had a massage envy membership but had to cancel due to an illness. I brought my doctors note into the physical location where the supervisor made a copy then canceled my membership. She advised that I had 2 months to use the massages I already accrued on my account.I called a little over 2 months later to schedule an appointment for the massages that were owed to me (I was still sick and couldn’t come any earlier).The supervisor then told me I couldn’t schedule an appointment for a massage because my membership was canceled due to non payment. I was insulted!She then asked if I had my doctors note from over 2 months ago to prove what I was saying. Even though I already informed her that a supervisor took a copy of it when I submitted it.I don’t even feel comfortable coming back to this location, they’re staff made me feel insulted because of they’re incompetence. They lack organization and leadership. If I could give them less stars, I would.
• July 2022 by Gerette Nadine
  I am giving 4 stars just because it's annoying that they don't have enough masseuses that work here. I have to wait a while between the services. That's just lately because of the pandemic though. They said they didn't have graduates from the massage schools for two years, other than that's it's great. I always get a good massage. Some are certainly better than others, but I'm not telling my favorite on here, I'll never get into seeing them ? so if you're reading this and you're on the fence go to that massage school.
• July 2022 by Laura Dickensheets
  I had a gift card for a facial and scheduled an appointment for 8:00. I arrived at 7:55 and the girl checking me in (very nice girl) said the aesthetician is about 5 minutes away. She put me in the quiet room. At 8:32 I went to the reception area to let them know 30+ minutesLate is a bit much so I was leaving. I had to wait for her to get off the phone. At about 8:35 the aesthetician came out and got me. She said she was sorry she was late. We got to the room at almost 8:40. She went over the questions and told me how to disrobe. She left the room for a few minutes while I got situated. She came in and did a facial, and seemed nice. She told me she was finished, asked if I had any questions, then left so I could dress. I dressed, then looked at the clock. 9:15. So, my 60 minute facial was 35 minutes? THEN when I went to check out I was told the price + my 2 enhancements and the total. What two enhancements? I was never told or asked about any enhancements. She somehow fit in two extras in my significantly shorted time. I was in a hurry (now late for work) so paid and left. I know she had a client right after me, because I saw and heard her. I got cheated half the time so she could get back on schedule because SHE was late. And she slipped in extra charges. Got a tad more irritated as the day progressed.