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February 2024 by Kathryn R.
Starting off with props to Ruben who explained to me what was going on with my car. He and the front desk lady were both very pleasant to talk to today. That is the only positive thing I have to say about my experience at this Meineke. My car was brought in by my boyfriend before we went on a road trip for a general check and an issue with potential oil leak. Kyle told him that I needed an oil change. My boyfriend told Kyle I just recently got one and I didn't need it, but he came back and showed my boyfriend "goopy black oil" that, according to Kyle, came out of my oil tank. The "goopy oil" absolutely did not come out of my car as I just got it changed in December and I checked the oil myself a few days prior. Kyle convinced my boyfriend to do the oil change anyway. Whatever Kyle/ the store is trying to pull is ridiculous and I honestly should do a chargeback for a service I never should have received in the first place. Besides being bait and switched about my oil, they did at least put a dye in the oil to see where the leak was. I returned today for the follow up on the dye in my oil and apparently no service notes were input from my previous service by Kyle. I had to tell the lady at the desk why I was in, and confirmed with her multiple times what I was in for so she could relay the information. My car gets taken back, and after about 15 minutes I'm asked to come back the next day. Reason? Kyle isn't here to do the service and the other person who could do it is going home. I get people being off and going home but I was told to bring it back and made an appointment online several days ago with specific notes about why I was bringing it in. I should not have to return the next day. Based on my experience I will not be bringing my car back for service nor to another meineke location.
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February 2024 by Marcia Robinson
The staff was very knowledgeable and assisting me with my questions and kept in contact with me when my car was ready and when parts came in.Services: Steering & suspension repair
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February 2024 by Naz Stobe-Kirst
The experience was pretty good. I was quoted 1 hr for oil change and the amount. My truck was ready in 50 minutes and cost exactly as expected. Friendly and helpful at the counter!
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January 2024 by Jerry Santistevan
Great servic Awesome service KC the Manager On east sunset road IsEfficient Professional and very helpful?Service: Engine repair
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January 2024 by Fabiola Gonzalez
Excellent !!!
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January 2024 by Brandie Prado
The staff is very helpful! They made sure I understood the service.
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January 2024 by Amor Perez
Very bad experience with these people who work here, especially with the lady who doesn't even hear well, take my car, they told me 1, it took half two hours when my car arrived, they didn't do anything here, you pay for the service, nothing is free, you can't play with the customers. Never again for me are they canceled as a service
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January 2024 by Sheileen Luna
first time here -- only went bc a former manager has a new position and we knew we would follow her - we were apprehensive leaving our former shop but we got WONDERFUL SERVICE and A BETTER PRICE! TY MEINEKE!
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January 2024 by michael mosso
Work was.completed in a timely manner with charges not exceeding the estimate I was provided. Casey is very helpful and friendly. This was not my first time there. I have taken mine and my partner’s vehicles there with no negative service experiences whatsoever.
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January 2024 by Joe O'Brien
Fast friendly service is what I expect as a minimum . Everyone went above and beyond. My expectations were exceeded. Thank you for a fantastic experience.I will continue to use (Thanks)
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January 2024 by Kimberly Haywood
This is my first time ever to meineke Kc and Stephanie were great. They made me feel like family. I love the honesty. This is for sure my new place to bring my car.
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January 2024 by MARC HARTLEY
I spent $1080 here for anti freeze leak and the next morning I see alot of anti freeze pouring out the bottom. Have to miss work and pay for towing to get it fixed right. Not happy
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December 2023 by Mariano G.
I never thought that Change oil will be a wonderful experience, Meineke E Sunset Rd gave that to me and better half. Mr. Casey and Ms. Stephanie Front clerk was professional, courteous and makes our expectations met. Their prices are reasonably priced and and service was great. I will recommend them to my Family and friends here in Las Vegas and Henderson, North, Las Vegas.
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December 2023 by jennifer schaeffer
They are amazing answered all my questions and worked very hard to get my car fixed! From now on this is the only place I'll go for my car needs!
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December 2023 by Joe Melanson
The staff is knowledgeable and skilled. Transparent on all things related to the maintenance of my vehicle and prices. While they were working on my vehicle they sent pics and kept me in the loop. I'm highly satisfied.
