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February 2024 by Bob S.
TLDR? Don't use these guys. They charge a lot money and no longer really care about you or your vehicle. The staff used to excellent but, they are gone now. Ok, 2 years ago, being new to the area and in need of maintenance on 2 cars and an SUV, I went to this business. At first, there was actually a mechanic/manager working the front desk who knew and could understand issues and actually explain the work needed. And while some of the work was more than I expected ($$$), all my vehicles were well maintained and I believe it was money well spent. I removed my review from that time as it is no longer relevant. So up till this date, Early 2024, I have spent well North of $6000 dollars at this facility on our cars. I would think I would rate as a good customer. I would be proven wrong. Thank you for still reading... My wife had new, high quality tires installed back in 2022. Various road and parking lot mishaps have caused us to replace 2 of the tires. Mienke replaced those without incident although the price had gone up about 20% (at least and probably not really their fault) since the set of 4 was purchased. This single damaged tire (big screw, too close to the sidewall to plug) had only 100 miles on it. No I didn't buy their "Roadside Service" as I have AAA. So the replacement cost will be just under $300. The guy at the shop not only refused to give her ANY sort of discount but, since they removed the tire from the trunk (AAA changed it for her) to take into the work bay to see what was the issue, and we didn't get it replaced there.......SHE had to put it back in the car. 55+ lady dragging a flat tire from the bay to parking space her car was parked in. No offer of help from any of the "men" working there. ALSO when they replaced the tire that was damaged and still basically brand new..... They stripped one of the lug nuts on that wheel. True pros right there. I have to now get the threaded bolt side on the real wheel replaced. They denied that they had done it. They were the last ones to touch that car's wheels, the AAA guy showed it to us when he took the flat tire off. Now sometime in 2023, Meineke decided to get rid of knowledgeable front desk people and replace them with texting suggestions and having you pick which service you want on a checklist on your phone in the form of a text. That is almost tolerable but come on, have a professional on the phone, not a useless text. Oh wait, Meineke doesn't hire those.
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February 2024 by jun feng
I feel very bad. They have changed their direction to charge high fees and lead unreasonable consumption. I want to expose and complain about this place.
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February 2024 by Nicholas Arnold
Recommended
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February 2024 by JOHNNY LEDSOME
Was very satisfied with the services and staff thank you
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February 2024 by Mark Tetzlaff
Service Advisor Freddy was great! Took 1 star away because of pricing. $109 for a Oil Change when I could have taken it to the Toyota dealership for $10 more.
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February 2024 by Joe Itkoff
Had to bring my car in after someone tried to steal it and destroyed the ignition and door handle lock… Freddy was amazing in making sure I was taken care of and that my car was returned in a timely manner. Would recommend to anyone and will definitely be back if need be.
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February 2024 by Mike DiRaimondo
Great service. Thank u.
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February 2024 by John Evans
The service was great have no complaints this was my second time both been goodServices: General repairs & maintenance
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January 2024 by Amanda Skvorzov
Fast, friendly, and very helpful!
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January 2024 by Laura Hight
Very happy with the work that was done on my car. Fredy was very helpful. Thank you..
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January 2024 by Robert P Scholl
Customer service is great and so far they done a quality job.
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January 2024 by Edward Callaci
Very professional and quality repairs completed at this location, Lucas did excellent work and got parts the same day, very professionalService: Transmission
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January 2024 by Mary Ellen Howey
This is my 2nd time at Meineke and I am thrilled that they were able to fix my car after it had been in another shop who did some sloppy work. Thank you Freddy and Marty!!
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January 2024 by Tony Contreras
Outstanding. They did what they said they would do.
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January 2024 by Keala Cupp
Great service! I appreciated Brandy picking me up to pick up my finished vehicle. Thank you !
