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February 2024 by Brandi Z.
Brought my car in with no coolant. They said my hose was broke, then my heater core was plugged. They told me it was $4000, but would give me a $500 friends and family discount and GUARANTEED no one would be cheaper. When we called 30 min later to cancel because they were so overpriced, we were told (via 3 different ppl and phone calls) we COULDNT cancel because the part was already ordered. The three day job took 2 weeks. They said unhooking the battery "deprogrammed" our key fobs and they needed multiple locksmiths to reprogram them. They told my daughter after the fact when we complained that we should be happy they gave us a free battery and car thermostat, which they NEVER asked for permission to fix or told us about. I now have to waste my time going to court because I got so ripped off.
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January 2024 by Angela L.
Had to get oil changes in both cars. They found a crack in one of the belts on the my husband's vehicle and he needed a brake flush. They were able to get the part within a few hours and make the repair quickly. I ended up getting all new filters, it's been awhile since I did that. I could instantly tell the difference when the heat blew hot within a few minutes, just like when the car was brand new. The reason for 4 stars, the glove box wasn't closed all the way when they pulled the car out of the bay and I noticed it was not put back on properly after the filter was changed. If I didn't notice, I would have had to return to get that fixed but I think it was something pretty noticeable. Not a deal breaker. Bill for both cars was around $900.
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December 2023 by Z Nation
They said our control arms needed to be replaced but 2 other shops said they were fine.
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November 2023 by Thomas M.
If I could leave a zero star review I would. I have been coming to this location for over six years now and will probably never come back after the last two incidents. The first was a few weeks ago my wife had gone in to get a oil change. Something we have been doing at this location for years without incendent. Well they hired a new tech who apparently doesn't even know how to change oil. My wife waiting for over an hour as she watched this girl interrupt the other two technicians who were working on other cars to come and do the oil change for her. My wife asked the manager (Chad) about this and he said she was brand new and learning and that it was the other technicians job to teach people with no knowledge of vehicles to work on them. Well aside from the fact that we pay good money and expect good service I guess that is fine? The next day my wife noticed the car was leaking oil and even though I paid money not to have to change the oil myself I ended up having to because the new "technician" placed the oil filter on sideways. Because we have been coming here for so many years we let them know we were unhappy and the manager apologized and said he would be sure to work on it. Well we made the mistake of coming back after days ago to get my vehicle an oil change and tires remounted and balanced. I asked that we not get the new "technician " again but the manager assured us she NOW knew what she was doing. Well that was a lie. This girl had to go and get another technician off of the vehicle he was working on three times to help her with the oil change. She was also incapable of doing my tires. Why have a "professional technician " that can not change oil or tires on their own? Really disappointed that we will be having to find new mechanics from this point on as it has gone down hill so badly. We had our engine replaced by James years ago too bad he isn't around anymore. Definitely not good business anymore.
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November 2023 by Richard Robertson
Don’t bother coming here, never felt so disrespected in my life coming in for a simple full synthetic oil change and they told me the usual you need to get stuff on my car replaced due to wear n tear and despite me going to a different car shop the next day down the rd why did they tell me that all the repairs & maintenance that Mark said were required to be done on my car were all good and nothing needed to be done about it. Talk about a shady business technique, to sit here and tell people who wouldn’t want to be stranded on the side of the road & telling them these repairs would leave you stranded if not dealt w/ immediately despite me not even needing them I wonder if both of my air filters even needed replacing or if that was a quick $70 for them. Corporate definitely needs to keep an eye on this Midas specifically because I couldn’t imagine the 100’s of $ that people have probably been charged for unknowingly.Service: Oil change
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November 2023 by Gulsoom Nezam
Why do you have oil changes on Groupon when you don’t honor it? I made an appointment and when I got there said we can’t take your Groupon. So I paid with my debit card, they said that they price match it? $10 more isn’t price match? Very unprofessional. The guy said he called me when my oil change was done? I looked at my phone, no calls. Very inconvenient to waste my time. I will not be returning to this place with unprofessional employees.Service: Oil change
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October 2023 by Art Garza
No last minute drop off service, understandable so I make an appointment. With an appointment I can rest assured I’ll drop my car off, get my oil changed and pick it up in a reasonable amount of time. So I thought. They say it’s a2hr wait because of other cars in front of mine.Did the other cars not make an appointment, why did I bother with an appointment if it’s not honored. My time is just as valuable as theirs, not happy with Midas.
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October 2023 by Daniel T.
Went here to shop for tires for my 4 Runner. It's not a rare size 265/70/17 They didn't seem to want to help or want the sale. They said they couldn't get any tires at all for my car. They can't even order it.
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October 2023 by David Nguyen
Very terrible customer service on the phone . Doesn’t want to take ur car in service because they not willing to buy or carry the oil that u needs for ur car . Manager name Jeff is terrible as customers service and Hang up on customer because he doesn’t want to hear what customer got to saying. Doesn’t want to take customer purchasing Voucher from Groupon because they feel like they are not making any money off u . This business location should get a 1 star.
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October 2023 by Nelly Aguirre
Was able to get a next day appointment, excellent service from Mark. Friendly staff, clean waiting area.
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September 2023 by Amanda Jamriska
Chad was amazing!!! They found an issue that could have potentially caused an explosion, and I will be forever thankful. They were quick, professional and kind. Will definitely be back.Services: Air & cabin filter replacement
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September 2023 by Cristal Owens
I usually stall on oil changes on my car, however, I had extra time to get this done not only was this quick and easy but I really enjoy this location. I have been to another Midas but it was a long time ago, and the experience wasn’t the best.I even overslept for my initial appointment and they were still kind enough to allow me come in later the same day.It is hard finding people to go to on a regular for your card to trust, and I definitely plan on coming back and telling Friends and Family.Not to mention it to spectacular customer service.Please come here if you haven’t already!!
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September 2023 by Carine Assanvo
I recently had the opportunity to visit Midas Auto Repair Shop for some much-needed repair on my vehicle, and overall, my experience was positive. Here's a detailed review of my visit to Midas Auto Repair Shop.Service Quality: The quality of service at Midas Auto Repair Shop was commendable. The technicians were knowledgeable, skilled, and demonstrated a deep understanding of automotive systems. They promptly diagnosed the issues with my vehicle and provided thorough explanations of the necessary repairs. The repairs were completed efficiently, and I was pleased with the overall outcome.Customer Service: The customer service at Midas was satisfactory. The staff was friendly, professional, and attentive to my needs. Mark patiently answered all my questions, addressed any concerns I had, and provided regular updates on the progress of the repairs.Transparency: Midas Auto Repair Shop demonstrated transparency throughout the entire process. They provided detailed estimates for the repairs, including the cost of parts and labor. Additionally, they informed me of any additional findings during the repairs and sought my permission before proceeding with any extra work. This transparency instilled confidence in their integrity and ensured there were no surprises when it came time to settle the bill.Facilities and Amenities: The facilities at Midas were clean and well-maintained. The waiting area was comfortable, had free Wi-Fi access.Conclusion: Overall, I had a positive experience at Midas Auto Repair Shop. The quality of service, transparency, and knowledgeable technicians were the standout aspects of my visit.I would recommend considering Midas for your automotive repair needs, especially if you value skilled technicians and reliable service.
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August 2023 by camille lopez
Mark was very chill and helpful and got to my car really fast and I felt comfortable. Definitely recommend this location.
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August 2023 by Shartese Brown
They did an oil change on my car and didn't make the necessary checks with the10 point inspection “courtesy check”They marked everything in green when in fact the car is in need of a few suggested and required fixes. My check engine light is still on, I had a code pulled at Auto Zone and it is indicative that I need a new air filter (that box is checked OK)What they did was unprofessional and untrustworthy of ever receiving my business again. THIS IS MY SECOND TIME DOING BUSINESS WITH MIDAS AND THE SECOND LOCATION I'VE BEEN WRONGED AT. I will be calling corporate.
