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March 2025 by Melissa B
These places only dressing expensive clowns. Horrible styles, material is garbage and not one good thing. Shame
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March 2025 by Louise Salguero
Favorite retailer
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February 2025 by Yolanda Ulloa
Very disapointed no good value
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December 2024 by Jas
Management literally sucks and has such poor customer service. They don’t even offer an apology for their mistakes. How does a big company that makes millions of dollars a year not offer to honor discounts for their own mistakes. It’s crazy they can’t even afford an apology!!
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December 2024 by Kay
It's okay.
Came to shop for a couple outfits and couldn't find anything.
Large selection of clearance.
Lots of parking.
I'll try again.
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October 2024 by Alexa Loza
I’ve only visited because the Old Navy I remember used to be reasonably priced. Some of the pricing for clothes is outrageous. For a pair of pants I grabbed it was $60. I had to giggle and put it back. I might as well pay for a designer pair for that price. I ended up going elsewhere to get more bang for my buck. Fitting room attendant didn’t seem like she liked her job very much. There’s barely any staff in the store the 2 times I have been. Once during the week and on a Saturday. So no one is actively asking you if you need any help, or checking on you.
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October 2024 by R Wilkins
***UPDATE***
A little over 3 weeks now, Old Navy & Gap Company & The TRE Company contacted or replied to me by email, after i submitted numerous complaints through corporate contact (customer service, emails, social media, Google reviewed, Yelp). I was able to make the return/exchange back at the Old Navy store as well as giving me 5,000 points to my Old Navy membership account. Had to go through all of this for the inconvenience I had. I’ve attached the email TRE sent me for conclusion. 📧😊
***ORIGINAL***
On Saturday, August 24th, 2024. I made a call to Old Navy store # 05790 on 525 N Stephanie St in Henderson, NV. The Assistant General Manger, Matilde, answered the phone and I stated to her that I have an exchange for my daughters jeans that her dad bought her that couldn’t fit and I didn’t have the receipt. She then told me over the phone that it was ok as long as the items weren’t worn and had tags on them (items were brand new with tags). So we came into the store at 5:11pm, where we stood in line as soon as we arrived, I told the cashier, Russel, of my return and he stated to go get the items we wanted for exchange first, to complete the transaction. I told him I didn’t know the procedure, that’s why we stood in line first. So as he told us that, my daughter and I went to go get items she wanted for exchange. When we came back to the register at 6:04pm, it was another cashier who helped us. It was a Lead Sales, Nik, he stated that we still needed more items for exchange because there was still a credit left for exchange. I told him that Russel did not give us a $ amount he just told us to go get items for exchange. Nik then apologize, then proceeded to say we can get more items to equal out the exchange amount. When we came back to register after getting a few more items, it was now 6:27pm. Russel was now the cashier again, he rung up the items first as a sale instead of scanning the return receipt for exchange so he did the transaction wrong. He was having difficulties as he seemed like he didn’t know what he was doing. Russel kept scanning the receipt multiple times that generated from the beginning, he was scanning it so many times that he had to then as Nik for help. Nik then told him how to correctly process an exchange, by then to complete the process of the exchange it was denied. Russel then calls over Matilde (AGM) which she then comes and explains to me that basically there was nothing she can do, and I would have to call the phone number given on the TRE (The Retail Equation). I stated to her the issue and that I previously called the store and even spoke with her over the phone, stood in line first, wasted almost an hour in a half inside the store, just to deny the return, which could have been avoided once I stood in the line from the first place. All she stated was she understood my frustration, but there was nothing she can do about the situation and that I would have to call the TRE phone number listed on the receipt. As I was reading the TRE receipt, it stated that the denial decision could be based upon my RAR (Return Activity Report) which I accessed and emailed them. They even put the items I wanted to exchange back into their bin, which they had to go search for as pictured. On the other hand, I have never exchanged any items at Old Navy without a receipt! This was my first! I have attached the TRE with the RAR downloaded file that was sent to me from the TRE company, showing and proving that this was my very first return with no receipt in 90 days! How was I automatically denied? Makes no sense! This was very inconvenient and very frustrating overall. I have never had a horrible experience at a retail store besides this one at Old Navy. I shop here and online with the officiate stores including GAP. After this incident and inconvenience, i will never be recommending and highly dissatisfied with their customer service!
Transaction ID 113713842016GAP
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July 2024 by 라스베가스한인택시 바로
A clothing store with great jewelry for young and old people. Brands that will not go out of style even if worn for a long time.
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June 2024 by Taxi Baro
A clothing store with great jewelry for young and old people. Brands that will not go out of style even if worn for a long time.
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June 2024 by Faby Fab
Great customer service
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June 2024 by Shawn Walsh
Prices are way too high. $54 for a pair of jeans. I remember three or four years ago I can get a pair of jeans for $25.
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March 2024 by Vegas Rincon
I had a wonderful time here! I was going about my ordinary day not expecting much out of this shopping experience. Until this young lady was so nice to me. Her name tag stated Tamara I believe and she was so nice. Anytime I asked about sizing or where something was she was always the first to assist me. She was so kind and I am so thankful she was there to remind me that there are still nice people in the world! And I loved the items I got!
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January 2024 by Poe4
Went to this old navy today to get my son something to wear, right away an employee was right there as if I was going to steal something asking if I need help. SMH I will never come backThanks for the help though.
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January 2024 by Tammy Vanderheiden
Store was well stocked. Staff very friendly.
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January 2024 by David Wolfe
Love the clothes.
