Pawn Shops in Henderson, NV

“Its always a pleasant experience here with their amazing staff!! My nephew broke the sound system in his electric guitar right before a performance and Dominique saved the day helping us find one in the store and getting an awesome deal for it!! ”

“Honestly, this is the absolute best pawn shop for customer service and most bang for whatever you are there for.... except....On certain days when one particular manager is working. If you walk in and it feels like a ghost town with no customers and three employees sitting in silence... no laughing or joking or greeting.... you know he is there.... turn around and don't waste your time.This particular manager with his over inflated man balls is self-centered, thinks women are idiots and is a self proclaimed genuis of everything.Examples:More than once, he has talked down to me and rushed me out the door, not letting me get a word of negotiation out. He constantly hovers and will literally in front of the potential buyer or seller take the item right out of the staffs hands especially new ones, then takes over what they are doing even if it was going great. He loves to point out the mistakes he thinks he sees to put the employee down in front of everyone. Then he acts very annoyed and changes the price to what he thinks. This is when his arrogance and big head are most present, especially when the customer is a female or the employee is. When it's a woman, the more sarcasm and no time for you attitude is out. Even when the employees try to say something to him to help me, the customer, to be heard, they are quickly shut down as well and told it doesn't matter it's his price or no price. He doesn't even realize who his frequent customers are and pays no attention to the account that would tell him.I have also seen many times him not even try to look up an item he doesn't know about or is not in the system. Instead, once again, he makes his low price up and remember no negotiations or questions were allowed. Did i mention how low his dang prices are for selling? It's robbery! I have never seen him give a fair and honest price or allow some back and forth negotiations. He would rather take advantage of those who could be in crisis, financially drained, and/or having the worst day ever.My final straw to write this was him saying to my face on a recent visit:"Take this price or go somewhere else. I am not answering any questions about the item, and I don't want to hear about what else you have that was appraised the other day here. Here, take your item you can leave. No questions. "While i am trying to learn and educate myself and find a solution, i am pushed away from the counter to the door like dirt on his shoes that should not be in his store.Whereas on the other team, even if they only kind of remember you or maybe they don't, you'd never know. When they see you, they treat you like you've walked in their door a hundred times, especially when the account confirms it. This makes all the difference in setting a foundation for a sale or buy and creating those long-term consumers. Respect, patience, understanding, and willingness to communicate are vital skills to have in this field.It makes me wonder why performance is not more closely evaluated. I guarantee it would be night and day on which team is doing the most business depending on manager. But I am sure hiding behind the weekday vs. weekend excuse lets him slide on by.So basically, go at your own risk. Try the weekends.Just remember it doesn't take a lot to be an overall good human to others. I hope one day this manager looks in the mirror and sees all his arrogance was not worth the karma and loneliness it'll bring eventually.”

“Dion was the most helpful person I have ever met in my life for customer service, he was informative, kind and answered any questions I had about products available. I couldn't stress enough how much his help meant to me. If I could I would give him a promotion myself but this is the best I can do in hopes he will get a raise in the near future if anything at all.”

“I had a serious situation I came to EZ pawn. OK I met an employee by the name of Ebony, went above and beyond to help me get the funds. I need it to get me out of the situation. I was an easy pawn way to go all the employees. Here are very good Ebony especially phenomenal right now. Understanding person real life situation.”

“So I just wanted to give this particular location another SHOT OUT!!! My fam and I have been Loooooong time EZ customers especially at this store because it's literally down the street from my house!! I have THOUSANDS of Dollars of items at this store and CHRIS the Store Man is the ISH ya'll!!! He is ALWAYS smiling and kind and always does his best to help you out. Being in this time that we live in my family and I have been going through some difficult stuff, as of recently My oldest daughter goes to UNLV and was apart of the tragedy that took place there last week , I have had some items due but being this has been such a difficult situation for our family Chris was so accommodating to us and allowing us a little more time to pay on our stuff which is SOOO APPRECIATEDHe Truly is such a SWEET MAN!! And ALWAYS goes Above and beyond to help us and just a FYI IT NEVER goes UNNOTICED!!! Truthfully speaking everyone that works there is SUPER DOPE!!! Carlos is a GEM!! As well as Ceasar, Beth is a Sweet heart as well and... last but NOT LEAST... John, although he can give off a "Grumpy Vibe" but if he likes ya , he warms up to ureminds me of my dad anyways I've left quite a few reviews already for this particular store but I just want people to know there are soooo many crappy shops out here that prey on people who they feel may be desperate or that have really nice stuff and try to take advantage of you not knowing people are struggling and it rough and sometimes they are just rude and have no sense of kindness or compassion .. BUT NOT THIS STORE!!! Thankyou again CHIS and the rest of the EZ SQUAD!! Your Service is SUPERBMuch , , Light And Many, Many Blessings sent ur guy's way this Holiday Season and ALWAYS J&L FERRER”

“Believe me when I say this place buys anything. Ive brought jewelry, laptops, even a bike one time and a got a fair price for everything from the vegas gold guys. Don’t sleep on this place !”

“As far as Pawn shops go, this place is the best I've ever did business with. Always someone there to help you and treat you and your valuables with respect and care. Reasonable prices and a good variety of items to choose from.”

“I want to say I appreciate this location a lot. I also want to give compliments to an employee named Marcus. It was his 1st week I believe and since then everytime I've been in he has always remembered me. He's been great with service remembers my name and overall taken great care of me.”