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September 2024 by Lynneve N.
I adopted a mini schnauzer from the animal foundation just over 2 years ago and she came with a lot of trauma responses, from what seems like obvious abuse prior to me adopting her. She was terrified of people. After talking to a few groomers around this area, I entrusted a Petsmart groomer named Brandy and she's done such a great job with Elsa, that I've been taking her to see Brandy ever since. She's so kind and gentle and does a great job on her "schnauzer cut".
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August 2024 by Lani E.
Have someone attending or assigned to the aquarium area... waited 25 minutes, rang the bell numerous times. I left the store!!!!!
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July 2024 by Lisa M.
They no longer have an overnight attendant & for safe reasons my dog will no longer board with any petsmart hotels.
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April 2024 by Marie ..
Took our dog here to get groomed and was sent home for a fake claim of having 'a flea'...immediately had her checked at Highlands Animal Care ( cuz I'm not dealing w fleas & will address any issue immediately ) and NOT surprisingly she was confirmed to not have a single flea. She gets her treatments on time and her products are from the vet she was seen at for vaccines. So either the groomer/employees have fleas or their area has a flea issue. Took my dog elsewhere and she was serviced with no problems. They actually laughed about the flea claim even because it's so ridiculous and stupid because "she's literally white and fluffy which is the easiest type of fur to see fleas" lol Not sure why someone would lie about fleas but we'd be the first to know if she had fleas so just really weird. People are just so weird lol scheduled with Gabby. Wont be back, would not recommend and will let whoever I know to avoid this location due to them having fleas and not even being aware of where they're coming from. I spoke with manager about it and will be reaching out to corporate today. Cuz what we won't do is lie on my dog and be weird lol the awkward silence was very loud btw because you'd expect "have her treated and bring her back" or even just a "have a good day" lmao not "she had one flea by her ear" and that's the last word spoken to a customer? It's giving lame excuse...I'm very easy going but don't do weird stuff and expect to not be held accountable. Dog has been from Milwaukee to Oakland to Dallas to Vegas etc with no issues EVER lol let's be for real here. Be weird with someone else and play safe!
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April 2024 by Dan H.
Not great for pet stuff. Could be better. But the Banfield on site is awful. Stay away.
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April 2024 by Roxanne G.
Stoney just returned home from her groomijg appt at PetSmart & once again smells go & looks so cute with her bandana. Special thanks to Gabby she is the BEST GROOMER does such a great job
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February 2024 by Carissa G.
Meghan was great ! Me and my bf went into the store for fish for our tank & had her fishing for us for over an hour ! She did great & was so patient with us. Answered every question we had. Would definitely recommend !
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February 2024 by Beth Sellars
The best pet daycare/hotel with A1 top notch staff!
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December 2023 by Vanessa V.
DO NOT BOOK THE PET HOTEL!!!!! This place is horrible!!! They will mistreat your dog and injure him and not have the nerve for a manager to call you back with further details like they promised. I booked a hotel stay from 12/20 to 12/24 since our original pet hotel was booked, I had no other choice than to use this HORRIBLE place! And on the 2nd day I get a call from a associate that my dog was bleeding a lot and his nail came off and she finally got the bleeding to stop and they just wanted to let me know... I went to ask if she had an idea how it happened and she stated she didn't know that she just checked on him when he was bleeding but didn't see blood in the kennel. I then asked how was this possible if his nail was completely off it would have been in the kennel if it happened there or some type of blood trial, her voice made it seemed like she was panicking, I then asked what type of kennel was he in since with his size I was told TWICE he would be in a large kennel due to his size and weight "we have a large kennel booked for him" she stated he was in a smaller kennel not the large one due to them being a "fully booked due to the holiday" and that the large kennels can't always be promised. So I figure it seemed like his injury was due to NEGLIGENCE and the hotel being so money hungry fully over booking without the best interest in the animals. The associate then stated she was going to see if the vet "had time to see him and clean it and stuff". I demanded for him to see the vet and I needed to speak to a manager ASAP, she then stated she will have the manager call me. I was so worried out of town feeling so helpless so I called again and demanded do speak to a manager again they put me on hold then stated the hotel manager was gone until the best day and they will have her call me first thing in the morning with further information. I then asked to receive a picture of the kennel and one with him in it to see where he was put in and she said they couldn't do that but will ask, I asked for a copy of the incident report once it was completed and she stated she didn't know if one will be done... excuse me? How?!!! I then was transferred to Cindy which she pretended like she couldn't hear me and just clicked I called back again and asked for Cindy when they stated she was on the other line I demanded to speak to some type of manager and that's when I talked to Sylvia and she stated she was the store manager but will have the pet hotel manager call me tomorrow and they should review the camera footage and speak to who was watching him and she'll be calling me tomorrow.... This is the 2nd day and till this day I haven't received a call from any manager regarding my pet. I had my emergency contact pick him up that same day this happened and the vet stated I had to take him back on Tuesday, He was so traumatized from this place!!! I ended up filing a complaint with corporate and I expect to hear from them soon.
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November 2023 by Walter Neira
Our two dogs went in healthy, staff told us kennel cough going around when we picked them up. Sure enough, and $400 in vet bills later, our dogs came down with kennel cough. Don't think any protocols were followed to minimize spread as our vet said other dogs from here came down with it. I would find somewhere else
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November 2023 by Malise S.
Nestor groomed my 6 month standard poodle and he is amazing. I highly recommend him. Definitely will book with him again. Professional and talented. Nice person too
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October 2023 by Julio D.
Always have what we need in stock . Staff is always super friendly . Destiny R took care of my pup for his first haircut and loved the way it came out , he even gets excited when we walk in now .
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August 2023 by Elena Z.
Rude chashier. I was waiting for a very long time and when I asked if I should go to another register she was very rude, raised her voice and said "just Shhh!" and waived her hand at me. Extremely unpleasant. Not coming back there.
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August 2023 by E U.
They never answer the phone The grooming charge to trim nails $20 Plus their rules on vaccination records are not standard. They won't accept vet records and must have an exp date, when they can see the date of administration. $10 paw nail trim down the street No records needed And always Available
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August 2023 by Deborah G.
Took my 6-month old teacup poodle in for his first haircut: a short puppy cut. When he got home, his face had been cut back, leaving a beard on only one side of his face (shaved back entirely on the other); Debbie trimmed his butt but, other than that, he looked exactly the same coming out as going in. When I mentioned my disappointment to Debbie, his groomer, her reply was that "we only TRIM puppies on the first cut, because they're not used to the noise," but she never mentioned it beforehand or until I complained. Her work was just awful, sloppy, very uneven on his face (about a D, D+ because of the butt trim), which it wouldn't have been had she done what we asked of her. If you go there, avoid Debbie getting ahold of your pet ... she turned our adorable little puppy's face into into an ugly, lopsided mess. Thank goodness our regular mobile groomer (Whitney's Paw-listed Pets) gets back from holiday soon.
