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January 2024 by Claudia Sánchez Salinas
Good attitude of the staff and solution to my case.
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December 2023 by Matthew Vizcaino
This has to be the most unprofessional car insurance company ever.Now don't get me wrong you do have a good workers but majority are bad workers that don't want to do their job other than given the customer a hard time.The most recent experience I had is that one of progressives drivers decided to hit my car and drive off. The police saw the driver at fault the other driver also admitted to being at fault and doing what he did. But Progressive rather argue with me throughout the whole process.Then when I went to get my car inspected by Progressive they told me was only going to be $500 to fix the car, and $144 for paint alone. I said that's not a logical number to fix the car. So I got an estimate on myself and it was $2900.00. A very very far way off up their estimate that was only there to waste my time. Also after my estimate that I got done they wanted to argue that it was a not legitimate estimate.The whole time dealing with this company Progressive it has been nothing but problems and a hassle. Almost a month afterwards my car is still not fixed that's because they're workers rather give me a hard time and do their job. I would give any other company money other than this one
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December 2023 by Carlos Bracho
I was hit by one of their insured vehicles, and to say the least I’ve been waiting months to get a resolution from their end. If you value your time as well as good service don’t use them, because even the agent helping with the process gives you attitude every step of the way. Don’t use progressive
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December 2023 by Aimee Kreb
All I can say is why would my policy go up 25% when I have no accidents no moving violations, no reason for it to go from$109.00 to 166.00 for one vehicle. I get the fact that everything is going to in the world except the paycheck. Life's hard
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November 2023 by Cindy Both
My insurance went from $260 to $560 because my KIA Soul was broken into. Apparently because it’s a easy theft??Progressive you do not have your Customers Best Interest. I’m searching elsewhere.
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November 2023 by Freshco Freshco
I bought a brand new house from D.R Horton -Express Homes who sold me the Progressive insurance policy. Wind and Hail damage along with water leaking from my roof ,Progressive didn't pay the claim and made up reasons like it being a tarp on one section of the roof, when their own emergency repair company put it there. The claim was denied unjustly, reopened and denied again for a false reason,then reopened I received no phone calls or correspondence from Progressive insurance on my claim. I'm going to repair my roof and fence my self and cut my losses. I m switching to another insurance company even if I pay more money for the policy. PROGRESSIVE INSURANCE COMPANY will take your money and unjustly deny your claim, the customer service from their adjusters is horrible . I have filed a complaint with the Texas INSURANCE Commission and if you are experiencing injustice from them ,file a complaint with the Texas INSURANCE Commission. My advice find another company and pay the extra money.
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November 2023 by lau el
I have been paying $162 for a few years now. I signed onto the app and saw them hike my rate to $190.00 with no explanation. I called and was told this was due to inflation. What a joke! I have never had an accident. It has been 8 years since my last ticket. After spending over 2 hours on the phone, they "reviewed" my account and found they INDEED COULD keep my rate the same. I truly do not understand the logic. Progressive paid their employees an hourly rate to take my call and discuss my rate. You wasted my time and your own time! You could've just offered me the best rate to begin with! These large corporations need a reality check. Your day will come when you tank due to treating people like cattle.
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October 2023 by R Lambert
I spent a lot of time researching & price comparing insurance quotes. I originally had Geico (3 yrs) but they went up $55 a month on my premium (full coverage - no accidents, no tickets & drive less than 50 miles a week) I requested three quotes from Progressive. Be sure if you're only getting auto insurance to specify. The first quote I got included renters insurance and all the figures were based on having both renter & auto. If you only select auto the quote changes. Either way there was a HUGE difference in the down payment & premiums. The second quote was for auto only but the premiums were MUCH higher, in comparison to the first quote for auto only & the down payment was only 1/4 ($75 compared to $270 for the first quote) How the quotes are calculated makes no sense as I ran a 3rd quote & the numbers were all over the place, the premiums didn't match again & were much higher. I called and spoke with an agent but neither the agent or the supervisor could modify the quotes to suit my needs. I purchased my car & renters insurance through COSTCO Connect. BETTER & MORE coverage, lower premiums, instant proof of coverage. Getting more & paying less than what I was paying with GEICO or ANY of the quotes from Progressive. Still love the commercials, but that's about all.
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October 2023 by Pancho Ra
Bad insurance we don't recommend ???
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October 2023 by Mirella Gonzalez
Terrible service, my truck had a mechanical failure and the tow truck service never arrived. I spent four hours on the freeway with my two-year-old daughter, and I could suffer a tragic accident in the area where we would be run over or cause severe heat stroke for me and my daughter and the people. They were kind and rushed to help both my daughter and the agents of this insurance company did not help me at all. Do not trust this car insurance company.
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October 2023 by Karla Peñas
Excellent service, very friendly staff, thank you very much for your kindness, I recommend it ?
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October 2023 by Logan Fury
Nice office in a beautiful business complex. Went to pick up a compensation check and it went nice and fast
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August 2023 by Iuliia Mykhailova
Worst insurance ever ! Please don’t waste your time and money ?
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January 2023 by Nicole Rosa
Good place for insurance
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January 2023 by Alexis Cherie
They are understanding and awesome when it comes to what you need and dont. Or you dont need but might as well have because it wouldnt change the price :D Thankyou
