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January 2024 by Dell C.
You only open for 8 hrs yet you only have one staff???? Dont put time slots if u cant serve them.
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January 2024 by Jessica M.
If I wasn't contracted with my insurance I would never use this place. It's 2023 and even though my doctors office electronically sent over the order for my lab work they still require the pper requisition. No where in my appointment did it say it was mandatory. I emailed it to them and the left me sitting in the lobby for an hour. Again 2023 it can not take that long to get an email. If you can avoid quest please do. My husband had to come print out an order so they could draw my blood.
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December 2023 by Honest Reviewer ..
Came in with an appointment for routine blood work and a blood, genetic screening test and the experience was flawless! I had a 10:30 appointment, signed in at 10:29 and was called back within 5 minutes. The facility is clean, even the bathroom for my urine sample! This location does feel tight and small, almost like you're in a closet! I wish I had gotten the name of the phlebotomist that drew me, she was very friendly, and the stick was very smooth with minimal discomfort. 13 tubes and it was a breeze! Every phlebotomist should deliver this level of care! Will return to this location!
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November 2023 by Patrice Armbrister
Quest did a poor job in setting up this location. It is merely a small, poorly staffed satellite location with no supervision and no staff who care about patients.I made two appointments for my loved one and unfortunately did not realize that today's appointment was not set up at our normal location.In an attempt to minimize pokes, I asked my provider to add in his normally desired labs to coincide with the other two specialists.Just like another client stated, Eva could not find the test in the system. This lab closes early and she was quick to point that out to us and was very unsympathetic to us trying to resolve the issue. She stated that a fax from the doctor's office would take two hours to receive and they would be long gone. I tried to get the help of her coworker as I was speaking to the doctor's office (who could see the test in the system) to obtain the fax number in attempt to add the test to the draw but she immediately looked at her watch.I have a 40+ year registered nursing career and I have saved patients many unnecessary lab draws by simply taking a little initiative. These two see their positions as a job and clearly just wanted to leave for the day. This is poor customer service. Patients deserve better.The bathroom was also disgusting; no toilet paper on the spoil and a loose toilet seat for someone to get hurt. Thankfully, it wasn't my sick lived one. We will NEVER return to his location. No one cares about people there!
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November 2023 by Isabella Moreno
My experience at past quest locations have not been the best. But this location is by far the best I’ve been to. Nicole was my phlebotomist and she was great. The office was clean and the staff was great. Recommend making an appointment at this location.
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November 2023 by Jessica Weiss
The most accommodating Quest ever! I’ve always had issues getting blood drawn and phlebotomists not listening to me. I need to lay down for blood draws to avoid passing out, and their staff is so friendly and allowed me to lay down with ease. No argument or hesitation (you’d be surprised how many people are denied to lay down when you have a legitimate medical condition).
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November 2023 by Jon Burnett
Made a appointment at one location online, got switched to different location. Employee at first location very short tempered
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November 2023 by Xiong N.
We had an extremely excellent service from Gretzy. She is very patient with great care for us since we had two different offers from different dates. She spent almost 5 minutes tobhaelpbu to do the pair-check. I don't mind driving 25 miles away (35 mins drive) to come to see her to have the service from her. Thanks again, Grerzy
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October 2023 by Maria Cristina Millare
Good thing, I followed my instinct in selecting this lab location (Quest Diagnostics - N Gibson, Henderson) for my blood works. My appointment was at 8:50a today, checked-in at 8:40a and was called at 8:45a.Lamorse Rasberry (Mosii), Lab Tech, was so nice and accommodating. He knows his job pretty well by giving the best possible care to patients like me. Thank you Mosii. Keep up!
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September 2023 by Kristanna G.
Extremely RUDE customer service. In particular, a heavy-set woman with long brown hair and eyeglasses. She should be fired for her unprofessionalism. She was too busy texting on her watch to help customers and acted irritated when they had questions. People like this don't deserve jobs. Horrible!
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August 2023 by B S.
Horrible service!!! Today morning, my husband had an appointment scheduled with fasting. When he reached there he was told by Gretzy, that his order was not in & was asked to call the Dr's off & have them fax it. He called his Dr's office 2 times from there and yet Gretzy kept saying they did not receive it. She then shouted at my husband and said"you should have them email it" Really! Why wasn't he told that the first time! Then she gives her personal email and asked him to call one more time and have the Dr's off email to her. By then my husband had enough of Gretzy's nonsense and decided to leave. On calling the Dr's off he was told that they had fax'd the order two days back. We stopped by later at the same Quest lab and since they have no help up front we had to wait over an hour before we could got to talk to a staff member. She took his name and came out after 20 mins to say that they still don't have it!! Are you kidding!! She further said that sometimes the Dr's off say they fax'd the order but they don't! She asked us to get a hard copy to avoid this. Was she joking! Now it's the fault of the Dr's off. The same Dr's off who not only sent the first order two days back, but also was nice enough to fax quest twice when my husband called them, THEY are to be blamed!!!! If you made a mistake then OWN it!!! Stop blaming everyone. Now my husband has to go to his Dr's off and get a hard copy! This is BS! I have many times got blood work done from a different branch of Quest and I have never once taken a hard copy!! What crap is this office doing! I hope someone from Quest management would read this and get in touch with me!
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July 2023 by Chris S.
This place will leave you waiting for every if you walk in while taking people with appointments hours ahead of their scheduled time. If you need to use this location, set an appointment for like 4 pm and show up whenever the hell you want, apparently.They are clearly being punitive
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July 2023 by Geselle R.
Small location, small waiting area - located in the Dignity Health/SDMI building. First floor right next to the Dignity Health urgent care. There is no check-in window, only tablet kiosks. Only 1 was working. The computer screen shows you how many people are waiting. I highly recommend getting an appointment and showing up about 15 minutes prior to your appointment time as you never know how long check in will be at the tablet kiosk.. (some people take longer with technology and that's okay, you cannot blame them). My appointment was at 8:50am, I checked in at around 8:45am and was called back immediately after I had sat down. There were people on the screen with appointments at 9am so it definitely shows that you can just show up around your appointment time.Everyone I encountered was nice and friendly with smiles. Nicole was great. Had to be poked twice only because of the amount of blood work I had to get. Needless to say, quick easy in and out and I definitely will be using this location to get all of my bloodwork done!
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June 2023 by Janice Mauricio
Everyone is so outstanding and caring at this facility! I have made this my new quest.
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May 2023 by Latrice R.
Horrible customer service. And they over charge you and still bill your insurance. I'll never step foot back in this business again. The phlebotomist Sherice/Charisse (blonde hair lady) I believe that was her name was unprofessional and unknowledgeable. However establishment is clean and neat hence why I gave this review 1 star. MAKE SURE YOU READ ALL THE BAD REVIEWS for this place. I do NOT recommend this business.
