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February 2024 by Larissa R.
The women who works there need to try to find a job that's she enjoys .. it's clear she is not happy and rude to everyone she have purple hair I waited 30 min for her to tell me that they are closing and I look the clock she is a lier just don't want to work ... never more will be back
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January 2024 by Lauren K.
Very nice staff and easy waiting room, not a long wait. Compared to other henderson locations this one is my favorite
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December 2023 by Jason Billela
Somebody needs to really do something about these locations. Especially this one. Quest is a joke. Their staff are by far the rudest I’ve ever seen. I’d rather just not get seen for labs again vs being sent to one of these place. But this place tops the list of the worst.
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November 2023 by Katya Leoncio
Tiny waiting room, no water for customers, nobody to help at front. If you're into being stuffed like sardines with a whole bunch of sniffling people - this is the place for you.
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October 2023 by BY D
CLOSED @1:45PM!!! TOTALLY DIFFERENT THAN SIGNAGE ON DOOR!! WHO DOES THIS LEVEL OF INCOMPETENCE GET REPORTED TO?? WILL FIND OUT!! PATHETIC & UNPROFESSIONAL!! AND WHAT MONOPOLIES DO!!CLOSE IT ALREADY!!!!!ANOTHER GENTLEMAN JUST HAD SAME RUDE AWAKENING! ?
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October 2023 by Kayde Adams
I had an appointment then was promised my results would be sent to my doctor the next day. Knowing this I kept my appointment. When I arrived his office, no results were there! What a big waste of my day, time effort! I had so many other important things I had to get done than run to this appointment in the middle of my day for nothing! The only reason for two stars is the woman who drew the blood was very nice and it was easy and quick!
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July 2023 by Hostileiron
Just trying to call this specific location to drop off some specimens because we tried walking in to another QD and they told us to make an appointment, to just drop it off!? So i called the number and its some some ridiculous loop of pressing numbers and the end result was “sorry the person ur trying to reach is not available”
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June 2023 by T F.
I don't like to leave unfavorable reviews, but I see that my experience matches all of the reviews for the past two years. I have nothing against Quest, because my only other experience with one of its testing centers was great. It's too bad that this location has such rude workers, because its location is incredibly convenient for me. I thought I had an 8:30 am appointment (it was for 8:40 am). Because, it was my first time at this location and, as other reviewers have described, the office location is a little tough to navigate within the complex after parking, I arrived at 8:28. There was no receptionist, but you could hear chatter from a side room. I waited patiently for someone to come out. Meanwhile, a potential walk-in came in and tried to join a walk-in list on a computer set up for that, but was informed that there was no availability even though the office appeared basically empty. At about 8:34, a woman came out and asked if I had an appointment. I said "yes" and she asked "what time"? When I said "8:30" she asked "what location?" When I said "here" she rudely answered "we've already done all of our 8:30 appointments." When I said, "but I arrived at 8:28", she argumentatively answered "we did them early" and asked for the code that I received when I made the appointment in case I needed to cancel. I didn't have the code with me, so she had to look at the computer. Finally, she found that I was in the next "group" of appointments, which was probably not hard since I was basically the only person there for an 8:40 appointment. She chided me for giving her the wrong time for the appointment and then proceeded to take my blood. When I left, I thought to myself "I wonder how bad those 8:30 appointments were to put this poor person in such a bad frame of mind so early in the day, but after reading the other Yelp reviews for this location, I can see that it is just par for the course.
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February 2023 by Nancyhassan Hassan
The tech was on the phone talking with family member while she was working on the blood work. She didn’t even pay attention or answer any my questions right.
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December 2022 by Christie M.
The woman who works at this location is rude and nasty just for the sake of being rude and nasty. Her unprofessional behavior began when I walked in and she called out my name from a back room without coming out to greet me or even stick her head out of the door so I would know where her voice was coming from. My visit spiraled from there as I dealt with rude comment after rude comment. I also received a lecture because my doctor did not send the order correctly (apparently my fault). When on the phone with my doctor's office, the woman demanded that I sit down, "SIT DOWN," while I was trying to end the call. When she realized I had a balance on my account, she was visibly annoyed and demanded card payment (I was expecting to pay, the issue was her attitude). As a healthcare provider, is Quest not in the business of providing care? Perhaps an ounce of respect to those who come in for assistance? Do NOT under any circumstance visit this Quest location. In fact, switch to LabCor altogether if possible.
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November 2022 by Russ S.
Went to this office office recently to have some bloodwork done. Did not have an appointment and was rudely questioned by NADINE as to why we didn't make an appointment. We were not aware this facility is by appointment only. We had called the appointment phone number as we were having an issue with the website on the computer and the phone system still did not get us to a scheduler. Went to office on 10001 S.Eastern Avenue and all went well. Would not recommend this facility on Horizon Ridge Pkwy..
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October 2022 by rj fhcs (Kritik)
They charge you when there techs make mistakes! Don't use this facility go to another place to get your test done.... These guys double charged me and there techs made a mistake when taking my wifes blood and instead of them resolving there mistake they passed on the bill to me and my wife. Getting a hold of them over the phone is impossible and we live out of state so this is very annoying!!!!
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May 2022 by Sophia Peressini
I've tried going to this location 3 times and they have the most rude staff I've ever experienced. I would rather drive 20 mins out of my way to any other locations than deal with the people that obviously hate their job and or life at this location.
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January 2022 by Ryan D
I've been there five times in two years. Every time I have had a quick and positive experience. The employees are under a very difficult time schedule and all things considered - they are great. It's not the easiest job in the world so I try to make it pleasant and friendly and they respond in kind.
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November 2021 by Avalon M.
The most unprofessional quest I've been to. So rude both times I've had appointments. The last time I had an appointment -which I was 10 minutes early to, realized I didn't have my paperwork, offered to just reschedule. The staff told me to grab it and come right back since I live close. I was back in 17 minutes. Sat in the waiting room for 10 minutes for them to speak to me and tell me I was too late. Why not just let me reschedule in the first place? No need to have a pregnant woman rushing around to then just act as if I'm inconveniencing them. No parking also doesn't help either.
