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April 2025 by Andy Anderson
Service was great but the wait time was too long. I wasn't seen until 45 minutes after my appointment time.
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April 2025 by aly gal
Even with appointment, wait time is ridiculous. Over an hour behind.
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March 2025 by 박학수
Terrible phone call experience, can’t talk to anyone at all and the auto call system can’t even understand the English. Highly recommend to change the auto call system.
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March 2025 by Neelam Manchanda NV-Henderson
This location is truly awful. The employees are lazy and disrespectful to patients. I had a confirmed appointment, checked in, and even saw my name displayed. Then, after nearly two hours of waiting, my name disappeared from the list. When I asked why, they suddenly claimed I was put on standby, without any explanation.
The staff was incredibly rude the entire time. I can't believe these people work in the medical field when they don’t even know how to communicate properly with patients. Unfortunately, we don’t have many options to choose from, which makes this experience even more frustrating.
To make matters worse, they gave me the supervisor’s phone number, but no one answered. If the supervisor was actually doing their job, the employees would be better trained and professional. Avoid this place if you can!
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March 2025 by Nonnie Apilado
They were understaffed or took too many appointments on the day of my testing. This is UNACCEPTABLE and ruining their reputation.
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March 2025 by Jasmine R.
This was my first and last time using this location for my standing order. I had a scheduled appointment for 3:40pm today, I checked in with no issues and my name was on the board as “checked in.” Around 4pm, I noticed my name disappeared off the board and people who checked in after me were being called. Due to the wait times, I wasn’t able to speak to a phlebotomist until around 4:15. I’ve never waited more than 30 minutes to be seen at other locations, so I told them I believe I was skipped and my name was no longer on the board. They asked for my name and told me I didn’t have an appointment, they told me to recheck in and that I would be seen right away. At this point it’s about 4:20, 40 minutes after my scheduled appointment that I’m actually seen. The phlebotomist I see is very nice, friendly and apologetic. Unfortunately, on her first attempt at drawing my blood it hurts extremely bad, to the point where I almost pass out! I have tons of piercings, tattoos, and have had my blood drawn too many times to count and this was by far one of the worst needle experiences I’ve ever had. I’ve never almost passed out from any sort of needle pain. I had to hold back my tears. She doesn’t land it, so I mention to switch over to the other arm and use a smaller needle. I was very dizzy, but second attempt was a success. Again, the phlebotomist was very nice and even brought me water to help me regain my strength, but the whole experience was a bit traumatizing. My first arm is still very sore. I usually go to the Anthem Village location and it is far more organized/less chaotic, I will not be returning here. UPDATE: A large, weird, hard lump has formed above where my blood was drawn. Again, I’ve never experienced this and now my second arm is very sore. I have never experienced this.
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March 2025 by Chi May Do
You better be ready to stand in a crowded, stinky waiting room and yell out that you're there because I waited just outside the door and by the time I made that little u turn to stand in the door, they went back in to mark me as not present.
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March 2025 by Praveen Fernando
Slow results. Still no results even after 9 days. Very disappointing service.
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March 2025 by Brittany Cisneros
Horrible experience. I had to go around the parking garage 3 times and couldn’t find parking. Finally when I made it inside they cancelled my appointment because I was more than 10 minutes late. Standby took about 2 hours.
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March 2025 by Kimberly Lewis
I am writing to share my experience during my scheduled appointment at St. Rose location on February 4, 2025. Unfortunately, this was my second consecutive day attempting to receive service at this location.
The previous day, I waited for over 2 hours and 36 minutes before ultimately leaving and rescheduling under the direction of an associate. On February 4, I arrived 15 minutes prior to my appointment time, yet I still waited for more than 1 hour and 40 minutes before being informed that the location was running over 40 minutes behind. This information was provided by an employee who came out to call a patient. While she had the door open, she answered various questions from individuals in the waiting area. When she asked if anyone else had questions, I took the opportunity to inquire about the delay.
Her response was dismissive—she stated that they were short-staffed, she had just returned from lunch, and that stopping to answer questions was further delaying the process. I respectfully pointed out that she had invited questions, and her response did not provide meaningful dialogue or reassurance to those waiting well past their scheduled appointments. Rather than acknowledging my concern, she walked away huffily, which I found unprofessional and unnecessarily combative.
After an additional 20-minute wait, I was finally called by April, who provided exemplary service. She was kind, professional, and helpful, which was much appreciated after such a long wait and an earlier tense interaction with another employee. April's calmness and professionalism exhibited should be the norm and not the exception. I would put her in a position to coach other associates in this location. I wish I could solely give her 5 stars.
Additionally, I would like to suggest improvements to enhance the patient experience:
Appointment Delay Notifications – If Quest can send text messages confirming appointments, it would be beneficial to also notify patients of potential delays upon arrival at their selected location.
Health & Safety Considerations – The waiting room was extremely crowded, with multiple individuals coughing. Although masks are not currently required, they should be encouraged in such confined, high-traffic spaces to reduce health risks.
Staff Training in Empathy & Communication – While I understand that staff may be overwhelmed, professionalism and compassion go a long way in mitigating patient frustration. A more empathetic and solutions-oriented approach would greatly improve the overall experience.
I appreciate your time in reviewing my feedback and hope that some of these concerns can be addressed to improve future visits.
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March 2025 by Michael Zulker
Staff was extremely unhelpful. Showed up 5 minutes late for my appointment time due to being unable to find the location as it’s tucked away in a plaza with multiple medical buildings and was told it was deleted out if their system and that now I would have to be on the walk in list which was 6 people deep. Spoke to one of the Asian male with glasses (I don’t know his name) employees after waiting 10 minutes for someone to come into the waiting room and explained the situation. He looked it up and said “ your appointment is no longer in the system so u have to be on the standby list” I showed him proof of my appointment for the time slot and explained I was 5 minutes late and he said “ we will get to u don’t worry” I explained I don’t have 1-1.5 hours to wait which was the estimated wait time and asked if he can simply move me to the top since if the system didn’t delete me I should be next up anyway. He said “hold on some one will come help u. I wait 15 minutes and he comes out to get the next person and I say “excuse me nobody has come to speak with me” he stares at me and just shuts the door in my face without a response. This facility is hosting unprofessional employees and their system is apparently deleting patients appointments after 5 minutes past appointment times when 10-30 minutes seems much more standard.
Do Not come here
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February 2025 by John Wilbur
The last few visits to Quest have been disappointing! I make my appts well in advance and I get a message to login once I arrive on my Samsung S23 phone. I let the app know I am there and it takes me to a screen where at the bottom I believe is a box to finish the login, however, I can't click to login because overlaying that login at the bottom of the screen is another box that says Do you want to cancel your appointment. It doesn't allow me to check in! I have to get up and go to the kiosk. Then even when it reads my login barcode, the kiosk wants pictures of my Drivers license and Insurance and I have to go through the whole login procedure! Then, after logging in, I wait and watch my name as being next shows up on the board. While waiting someone else comes in and logs in. A minute later someone comes out and calls THAT person when there are several other people waiting and skipped ME as I was NEXT! Then when I am called, and this happened before as well, the phlebotomist asks me for my Drivers license and insurance card AGAIN. I said, I just put it in outside and her reply was They didn't get it! This a a royal pain. It needs to be addressed and fixed!!
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February 2025 by Alfredo Aceves
What’s the point of an appointment if you still have to wait over 30 minutes to be seen!? Complete waste of time. Don’t come here unless you have half a day to spare.
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February 2025 by Elliana Vespera
Terrible service. I scheduled an appointment as recommended and checked in at the kiosk, but I was apparently never put in the queue. I can excuse technical issues, but the nurse wouldn't give me the time of day to fix the issue and refused to acknowledge my appointment even though I had it pulled up on the MyQuest app. He completely dismissed me and shut the door in my face.
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January 2025 by Nicole Gray
Being short staffed should not be the reason to also be inadequate..DO BETTER!!
