-
February 2024 by Aisa P.
I wish the phlebotomists would introduce themselves.They don't have name tags or IDs either. They ask you for all your info but don't even say their name? They are usually so nice. It would make me feel more at ease - that I'm interacting with a "person" who feels pain and anxiety too, esp when they have to stick you multiple times depending on the level of expertise, I suppose.
-
February 2024 by Mayra Acosta
Bad experience, the phlebotomist needs training! I had my appointment at 10:10 morning at 10001 S Eastern and when the technician read my paperwork she rejected me saying Quest do not perform that kind of test, she sent me to LabCorp , immediately I went to LabCorp to find my insurance is not accepted there, after that I went to the Quest location at 2845 Sienna Heights where I found help, Kevin, the Front Desk Clerk even called the Doctors office and my lab work was made without any problems.I was fasting and after so many inconveniences did not feel well, this technician at 10001 S Eastern needs training, what she did was unprofessional, she needs to care about patients and really do the job.
-
January 2024 by Mark P.
THERE IS NO FRONT DESK OR PHONE TO ANSWER ANY QUESTION! PLEASE FOR THE LOVE OF DONUTS don't ever go here without an appointment. Even though the sign-in says walk-ins are taken with a wait of 30-60 minutes . . . this is a lie straight from the pit of HELL! I was there 3 hours, then they said they couldn't take care of me that day, I got there at 9am. They are ALWAYS understaffed. In the Quest "Q" system none of their offices have a front desk to ask even the simplest questions (not even a phone)! (Dumb, Dumb, Dumb!) Even if you have an appointment and you have waited, it isn't until then when they verify if they have the blood paperwork from your doctor, and the appointments are backed up by at least 30 minutes. So then the phlebotomist has to slow down and look to find out where the paperwork is. There were several people who said their doctor's office sent the paperwork and the phlebotomist said Well we don't have it. There was one person there who went to Quest THREE times and her doctor verified they sent the paperwork! That means she set up 3 appointments, rode the bus or spent time driving in circles trying to find a parking place all to find out Quest "Q" doesn't have the paperwork. This was a common event! There is always a line going out the door. This is in Seina Dominican hospital; wouldn't you expect to have higher staff in a hospital for labs??? There are people waiting and in serious pain trying to get their test done and they have no clue if their paperwork, to do the tests, are there. The clients don't know it's an issue until they are called back by a phlebotomist (What a waste of time for an expensive phlebotomist). This issue is discussed in front of God and everyone in the waiting room! Where is the dignity and privacy? This Lab is in a "Dignity" Health Hospital . . .what a joke! The system assumes everyone in the world has a cell phone that you will be texted to be called back. I'm sure this QUEST "Q" system works in the perfect world of the Silicon Valley, BUT in the REAL WORLD, people are living human beings with a pulse, a soul, flesh, and blood. WE are not machines! Whoever came up with this human-less system to serve people must have really sold their superiors a load of garbage and is now living on an island somewhere retired. To put people through this system is inhumane. Since this is the only place my insurance has negotiated me to go, I don't have a choice other than to go to another Quest "Q" system. I did and the phlebotomist at the other Quest "Q" said she dreads going to this place and she had to go there this weekend to put in a shift. QUEST YOU OT TO BE ASHAMED OF YOURSELVES!
-
January 2024 by Angela S.
Happy New Year 2024. I started my annual routines check early. Somehow I missed appointments and found myself doing everything at the end of the year. Anyways, I'm not sure why this location has poor ratings. There's not been an appointment that disappointed me. I had an appointment for 9:30. I got here at 9:25. Checked in. I sat and before I got comfortable my name was called. I got Kasey today. Can we be friends Kasey? What a nice lady, happy, great attitude. I mean is early, hopefully people that get in complaining and mad at life don't change her mood. Don't let them Kasey! Kasey asked for my order. Read it. And got to work. She was so funny. Needle went in and out. Great service. Excellent skills. I don't have no doubt anytime I need medical lab QD provides, I'll always choose this location. In my experience they have always been very professional, skilled, kind. QD proves excellent care and services, so far for blood labs. I left my phone in the car so no photos this time. But I made sure to ask Kasey for her name. I need to run for coffee as I fast for my blood. But she made my day with happiness, courtesy and great attitude. Thank you girl! Ohh by the way. Everything, everywhere in this world has a process everyone has to follow. People think they can just go to a lab and bring their samples anytime. Get in line. They take walk ins. You still need to sign papers if you brought a sample or need to finish what you couldn't yesterday. If you need to wait for hours like you question the nice lady then you should have made an appointment. Be patient. People, be kind to each other. So much crimes and inpatient people enjoying being mad. Don't let others change your world! Ok thanks QD, thanks Kasey (God bless you ) and let's get coffee! lol
-
January 2024 by Jennifer B.
Very nice empathetic care received here. Went in for an appointment which you have to check in yourself at the kiosk. All of the phlebotomists were nice, caring, and kind. I have been to this location every time that I have needed to have labs drawn. They get my vein on the first time every time!
-
November 2023 by Cathy Young
Jessica was kind, gentle and understanding of my fear of needles. She made a scary (for me) process quick and easy. She is an asset to Quest. Scheduling the appointment was simple, and there was a short 5-minute wait. Thank you, Jessica!
-
November 2023 by light waves
I had a morning appointment to do a test that can only be done 8am-10am, I arrived early for my test waited 15 minutes past the appointment then was called in ,Than the lab technician couldn't find my drs orders which I checked with my drs office a day before they were sent electronically earlier,so that tech told me to wait in the front than told me I was on walk in status would have to wait 2 additional hours. I got frustrated and I talked to another tech who took me in easily found the orders, worst wait time and service now I now have to return for another appointmentfirstruEsmerelda technician
-
November 2023 by CrystalLG Santos
Well, it's my first time, an my daughter's blood results are cleared, but some how, they forgot to give me my daughter' s health card back, an I needed it for another doctor she can see. - I got my health card an I.D. back but not my daughter's. This problem gave me an my family a hard time.
-
November 2023 by Kel
This particular location has been absolutely horrible every time I have been there in the last year. And that's too many times. They are rude to everyone and disorganized. Every time I'm there someone is complaining about their name and check-in time being taken off the list then they sit and wait for almost an hour while trying to ask someone what is happening. The employees come out to call the next person and rush back through the door to avoid questions. You desperately need a receptionist or someone out there to help people, not just a computer. It is especially heartbreaking to watch Senior Citizens come in and try to figure it out and getting no help and being treated like they are less than and like they are a bother. Please get it together, this is pathetic, inexcusable, unprofessional, and just bad manners for dealing with people who are already sick and tired and scared.
-
November 2023 by joyjoy eden
Wait for 4 hours
-
November 2023 by Wyuki
Make sure you ride a bike walk or use a uber because there's absolutely nowhere to park I missed my appointment because of this
-
October 2023 by Mycarlady S.
They canceled my appt by putting a sign on the door. Still texts came saying sogn in. Cant speak to a human, their automated system loops continuously. Id give them 0 stars of I could.
-
October 2023 by Tony K.
I made my appointment ahead of time and was called in almost immediately. The tech was very professional and got my test run in 5 minutes total. One of the best experiences I've had with taking test for a medical procedure. Thank you so much Quest.
-
September 2023 by Robin Sasser
I bring a friend here on a regular basis. And every time we come there is one particular worker named April that is always very rude to anyone who has a question. (Mind you there are only machines to sign in so God forbid you ask a question.) One day a woman needed help signing in and they just kept ignoring her and wouldn’t help her to sign in. She was very rude and said to figure it out. And said she didn’t have time to help her. Another day a man comes in and has to drop off a sample and she tells him he has to wait and in a very rude tone. I think I’m going to see if I can convince my friend to go to a different location. Nobody wants to deal with someone who just simply hates their job. If you don’t like your job mam find a new one. And stop treating people so poorly. These people were simply asking for assistance. Your job is to be kind and make people feel safe to have their blood drawn by you. Not to feel bad that they can’t figure out a computer. Some people are seniors that aren’t computer savvy. And just when we’re about to leave the machine had a part fall off and a different worker comes out and says of course you all broke it, that’s why we can’t have anything nice. If the piece can’t even hold a license the problem isn’t the people it’s your cheaply made machine. The woman just placed her Id there and it fell off. It was no fault of hers. I don’t know how you Quest people treat your employees but you really need to step up your customer service. Extremely Rude employees
-
September 2023 by Karl K.
This place is absolute garbage. Don't be surprised when you waste your time because you can't get anyone on the phone and there is no receptionist available. What a joke ! I needed my blood work done today. Now I have to reschedule my doctors appointment. I'm looking for a one 800 number so I can file a formal complaint
