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March 2024 by Westley Henry
They didn't care about our daughters needs at all. Cancelled our appointment because their automated system spelt her name wrong. When we asked for help they made us wait in the lobby for 30 minutes (we were 15 minutes early to our appointment), once they came out they canceled our appointment because we were "10 minutes late", they literally ignored us in the lobby until they could kick us out and accuse of being late.
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March 2024 by Charles Ernest
Nadine did a great job
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March 2024 by Richard Wilder
Pretty Slick! Very Impressive
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February 2024 by Loddy Chao
Thanks Tammy for her super friendly and professional service!
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December 2023 by Carla Corpin
I am so pleased with Andrew.....he has a heart of gold for being so accommodating us during our last visit with my mom. Unlike the lady with the long hair who's entirely opposite of Andrew. Thank you Andrew!!!
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July 2023 by Tess B.
Layne Leary, a employee here, needs to learn some social etiquette. She called me and my 2 small children back, I was scheduled for a pee test for a job screening. I had my baby in my arms and toddler, she walked us back to the room, asked me what we were doing, and THEN asked if I had a stroller or someone to watch my children because she could not "look after them " when I went in to the bathroom. She was so extremely rude, clearly does not have kids or empathy for that matter. I went back to my car to get my stroller and had to leave them outside the door. Some people just should not be in jobs where they deal with people. Go work behind a desk!! The look she gave me holding my children like I'm going to have my 2 year old pee for me or something . Just be nice it doesn't take much Layne!!!
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July 2023 by kn cay
The facility is very clean and the process is efficient. I love the check in tablets! Made everything fast, I hate filling out paperwork.I waited in the lobby for less than 10 minutes and my drugtest was over in 10 minutes. My nurse was excellent, kind, and quick! Definitely recommend. I was expecting worse based on the reviews but was pleasantly surprised.
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July 2023 by taylor y.
The facility is very clean and the process is efficient. I love the check in tablets! Made everything fast, I hate filling out paperwork.I waited in the lobby for less than 10 minutes and my drugtest was over in 10 minutes. My nurse was excellent, kind, and quick! Definitely recommend. I was expecting worse based on the reviews but was pleasantly surprised.
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June 2023 by taylor bear ʕ•ᴥ•ʔノ
The facility is very clean and the process is efficient. I love the check in tablets! Made everything fast, I hate filling out paperwork.I waited in the lobby for less than 10 minutes and my drugtest was over in 10 minutes. My nurse was excellent, kind, and quick! Definitely recommend. I was expecting worse based on the reviews but was pleasantly surprised.
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May 2023 by David Goodman
a nice experience, short waiting time, easy electronic check-in and a totally painless blood draw and that was special. thank you so much.
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May 2023 by Jonathan G.
We had high hopes for this location as many people in our community said they were the best for pediatric bloodwork. We have a Blue Shield PPO so we called their billing department to confirm that our insurance was accepted. We were assured that our PPO was accepted, so we booked an appointment.After arriving and being called into the room, our phlebotomist(approximately 5'7" 200lbs, caucasian with black hair and a blue mask) was rude and spoke to us in a condescending manner. Using phrases such as "your location is LabCorp, as stated on your paperwork". Yes child, we know how to read.We then explained that we called the billing department as they handle billing and would know what insurances if any were not accepted by their company. The phlebotomist then said that the billing department gave us "inaccurate information" and that Blue Shield insurance is not accepted. We asked to speak to a member of management for more information. The manager confirmed that Blue Shield was not accepted due to a "weird Nevada law". We then asked if we could just pay with our credit card and we were told not because they "run the social security number and it is attached to your insurance".We called the billing department again the next day and we were told that the phlebotomist and manager were incorrect and ALL Quest Diagnostics locations accept Blue Shield PPO or self pay. 5* for the billing department and minus 4* for the rude and clueless location staff. We are currently in contact with the complaint department to share our experience.
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March 2023 by Douglas T.
I went to Quest for lab work. When I provided my insurance information they entered it all into the computer but didn't mention it wasn't in-network. I then received a bill for $542 for lipid panel, TSH, and thyroxine testing. The insurance allowed $28 as the usual and customary charge but since Quest wasn't in-network they billed the entire amount to me. I contacted them twice and asked to negotiate the bill and they ignored me. I recently lost my job and am unable to pay an unexpected $542 bill for labs that should have cost no more than $28. BEWARE! I will never, ever, ever return to Quest even if it is supposed to be in-network because they've proven they will overcharge and not care for their patients if given the opportunity.
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March 2023 by Retro Wolf
First time here, I was just here to get a drug test done for work. And not even anyone there to answer questions for one, or help you out. But not even 2 mins of being in the building a white nurse comes out and starts arguing with one of the customers that waiting In the lobby having a yelling match. Very unprofessional and their staff needs to be re trained on customer service especially being located in high class area in Anthem. Very unprofessional.
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March 2023 by emily lorenger
Cheyenne was the best, usually when I get my blood drawn I quite literally pass out, but not with Cheyenne! They made sure I was very comfortable and helped me through the process. I was in and out!
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March 2023 by Ethy K.
What a disorganized place‼When you have a monopoly you get away w really bad service‼I wonder if the results are as bad as their service. Shame on them.
