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January 2024 by Jonathan Madison
This location is the worse when it comes to working equipment and clean drying towels! EVERY time I go to get my vehicle washed, I have to ask for clean dry towels and window spray. The workers are nice but this location needs to close for equipment repair and there needs to people an employee designated to stocking towels and window cleaner. This starts from the top. The workers are nice.
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January 2024 by Ricky USCG-A
Fast wash and gets my 2018 dodge durango R/T looking nice
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January 2024 by Golden Girl
Wish our LUV car wash locally was as nice as this one!First off, super nice attendant. My pass from California wasn’t working so he called corporate to get it straightened out. Very nice.Best of all they have air blowers to get water out and towels to use and a dirty and clean towel dispenser.
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January 2024 by Patrick Rohme
Been a member for 8 years since before luv took over. The service has gone down hill ever since. The final nail for me was when they made my wife pay for a car wash even though my membership was up to date.
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January 2024 by Sharon Kobiela
I only give this place a 3. Because the car wash itself is ok, but they say that they provide towels to dry your car, but the majority of the time they're not stocked. So you better have your own towels in your car to dry your car off. And you would think that people would be monitoring that to make sure that they're full all the time, but they don't. And another complaint is the vacuum suction is very low on most of the vacuums, very low pressure. You're lucky if it vacuums up anything. If you're lucky, then you'll get a decent one which there's very few of those. They don't keep the vacuums up very well either. FYI. There's a brand new Tommy's car wash. Not but 2 blocks from here. And I'm thinking about switching over there and seeing. If they have any better service it seems to be a pretty nice place.
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January 2024 by LV808 Nv
I used this place for single $10 wash when I return my rental cars, checked my bank statements and turns out the person that works the machine signed me up for monthly wash’s under 2 different vehicles which was rental cars when I just wanted the $10 basic wash…… called LUV and can’t be refunded. Fraudulent place, never signed up nor gave any license plate number to be signed up especially when it’s a rental….. Never going back…… will be taking my business back to WOW car wash.
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December 2023 by Taylor-Made Prospecting Steven&Stacey
Really wanted to LUV this place but alas we should have read the reviews.......Purchased the "all the luv" wash and it didn't come close to getting our suv clean. Save yourself the hassle and go to WOW wash at least there if it doesn't come clean they'll send you through again for free, here we were greeted with rude employees. Husband asked for paper towels and was told maybe in the bathroom, negative no paper towels. Bathroom was a mess as well.
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November 2023 by Sandra C.
So convenient. Easy in and out with a nice , clean and shiny carthe staff are really efficient as well.
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November 2023 by W F
I was in awe at how shiny n clean my son's red Chevy Silverado. I've never seen his truck ever dirty. I asked how he kept his truck clean n shiny. So he took me for a ride and we went to this car wash place. We pulled up and without doing anything, the gate lifted n he drove into the LUV car wash. I wz amazed n sold. I signed up for the max. I'm a happy camper. I have the cleanest, shiniest Chevy Traverse on the block.
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October 2023 by Ken Wong
I hate giving a subpar review but wanted to keep this 100% honest.Was super excited to try this car wash. Nice to see vacuum and towels were included in the price of the wash. Paid for the most expensive car wash (see receipt) and the wash didn't clean the sides or rear of my car! Came out and still noticed the dirt and streaks that I decided to tell the attendant. He came out and said he's happy to run my wash again. Very happy about that, but the second wash didn't clean it that much better. Don't get me wrong, the brushes and the sprays were hitting the sides of my car but it didn't look like it was very effective. The top of the car looked great . My car is white so it shows when it's clean (or still dirty). I decided to use good old fashion elbow grease and I used their towels. Truthfully, I couldn't find any clean towels. I asked for a few and got them but all the towels in all the stations were used. To be honest, the towels that were provided smelled like mildew so I wondered if they were actually clean ones. I ultimately used the towels to clean most of my car that the car wash didn't clean. The vacuum worked (thank goodness). For the $22 that was expected, I'm pretty bummed out that their operations didn't provide adequate service. There are plenty of other places that do a better job for cheaper or the same service. Please keep that in mind if you decide to use Luv Car Wash.
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October 2023 by Shawn Deem
I purchased the best car wash option they had for a 30 day period. When they had a special to pay only half price. They couldn’t get my information entered at all so I was only able to actually use the car wash a few times within that 30 day. They kept tell me it would be fixed it didn’t get fixed. The lady called me finally and said she found my account and that she would call me back the next day. I didn’t get a call back for almost 3 weeks from her I called repeatedly left messages didn’t get a response. The only thing I got from her was one free car wash Saying I hope this takes care of the issue when I had asked on multiple occasions that I would actually like to get 30 days worth of car wash considering that’s what I had paid for and did not and was not able to use as I was turned away when I would go in and try to use what I purchased even though I did show them on my statement where the charge went through in my bank And that I did not receive a 30 day pass as I was told, I would, at time of purchase, be very careful with this company as they do not honor, and or take responsibility for their mistakes
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October 2023 by Laura N.
Unfortunately have to give this place 1 star. They charged my card twice for my membership and never answer their phone line or return voicemails left.Basically I went to use my membership and they told me they couldn't run my card on file so I did it manually at the little machine they have- so they took $22.99 and I was able to go through the wash. Later that SAME DAY their processor ran my card for my membership charge so I was charged $22.99 twice.Since they can't return calls I'll be filing a dispute and complaint with my card company and cancelling my membership.Don't mess around with this location that can't handle their business, rush the car through the tunnel and never have clean towels or filled bottles of cleaner. Not worth the hassle.
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October 2023 by Savannah R.
I like this location overall. I recognize that this location closes at 8:00PM. But why we're the vaccine shut 45 minutes before closing? I would understand shutting half of them off, but all of them? If I knew, I'd go before work rather than after. Not a big deal. Just a let down in expectations and should be communicated more clearly. Unless I'm missing something since I'm new to the area and this company. I'd like to know if this is a correct practice or just very early "pre-closing".
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September 2023 by Intercon I.
MIA is worth going there she provides great customer service and always greets a person with a smile
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August 2023 by Christopher M.
Ever since it changed the name this place got upgraded equipment but the service and quality and supervision have gone down the tubes .. the service staff look like zombies, they look clueless and to top it off if you ever ask them anything they say I don't know. The towels are always in the dirty bin and the vacuums and air hoses rarely work with suction pressure.. it made me give them one star they're not even worthy of that. I'm thinking about canceling my membership.