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March 2024 by Cherie I.
I know Ross is a discount store, but I get better service & attitudes from employees at Dollar Tree!! I haven't seen attitudes like Employee (Maria) in a long time, I can't believe they allow her to work with people she may do better working with farm animals or maybe not even animals would tolerate her mean & ugly disposition & her friend on the next register rolled eyes & said she hopes I trip & fall on my way out! Maybe Ross needs to evaluate the type of people who represent their company!! I won't ever shop at this Henderson location on Stephanie ever again! I want to return my purchase I just made!! The only way I can describe the other girl (because she hid her name) is she's possibly of Filipino or Mexican decent hair up high in a bun flat chested & fake bottom that these girls get! I don't appreciate her wishing me to fall because I am disabled & it's obvious!!!! Shame on her! Shame on both of them!!
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February 2024 by Yenifer Hernández
I love the quality of clothing and variety
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January 2024 by N G
The employees are nice... it's the messy customers that always have this location upside down...it used to be a great store but the demographics have changed and you can tell. SMH.
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January 2024 by Karollynn Gillan
I love the products…the workers tho. Tanya the “loss prevention” lady that stands in the front is so rude. I entered the store with a drink and accidentally spilled it while in line. I tried to help out and clean it but there wasn’t much I could do as I don’t have a mop bucket on hand ofc. Tanya then stands infront of me going back and forth with another worker talking about how I did nothing to help in such a negative tone INFRONT OF ME literally pointing at me too. Saying “ look at it she did nothing to help”. it was a very uncomfortable situation to be in and I hope Tanya can reflect on her actions. Also it reeks in there only restroom
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January 2024 by Tammy Vanderheiden
Very busy, had a difficult time finding a parking place.
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January 2024 by debbie pellersels
Got myself some nice boots for CHRISTMAS
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January 2024 by el mago
Great selections. Great prices.
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January 2024 by Beth Dachshund
Went to pick up a few last minute christmas gift what is going on with the clothing racks so close together you can barely walk thru them.
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December 2023 by Sarah W.
Honestly, the stores dirtiness and lack of organization aside the customer service was by far the WORST I have experienced excusing the friendly security guard. I was in last night around 11pm (I know it was before closing but I was purchasing 1 item). The store was quite busy but I didn't see any employees unless I was in the front by a register, where they were all huddled up. Aside from being loud and obnoxious, your employees were on clock and shopping BEFORE customers. 3 employees stood infront of me in line purchased items, then gave their bag to the cashier and just went back to "working". I wouldn't have cared other then they were taking their sweet time; laughing, looking back at the line growing, leaning on the counters and COMPLAINING about how they were scheduled too late, bashing their higher ups and just being straight LAZY. I stood in line with one item for almost 45 minutes while employees were standing around or right infront of me chit chatting and complaining and SHOPPING in front of me while they had one register open and a large line forming I'm surprised too with how much i heard but as I said they were standing in front me basically yelling it. should really reevaluate who your hiring, I shop at Ross every holiday; but definitely never again at this location.
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December 2023 by Christina R.
I'm not really a Ross shopper, in fact I may have been in a Ross maybe a handful of times throughout my life, but we came in because my husband was looking for something specific and he knew he could get it here (he was an avid Ross shopper with his family when we was young.) Walking in, my anxiety definitely spiked. There was a line to the registers that lead out all the way past the front doors (took us about 20 min to reach the register.) I understand it's the holiday season and I will chalk it up to that but wow I wasn't ready for that. Also, the store is frenetic. There is stuff everywhere. I asked my husband if this is how it normally is, or is this how the holidays look and he told me it's always like this. You have to dig for what you want, like a treasure hunt. There is a lot of stuff and a lot of stuff to choose from. We were lucky enough to dig out exactly what he needed and I can't be mad at that. The pricing in here is really reasonable and I can see why people would find it beneficial to do the hunt. There seems to be a large selection of certain things but then that one special thing you really, really want. Good times.
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December 2023 by Jack Of Trades
Good selection but limited
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December 2023 by Eli Martinez
Great customer service.
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December 2023 by Coco Jones
Really nice household Stuff
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December 2023 by Barbara Exposito
I love their offers, all their clothes, shoes and
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November 2023 by Soleil A.
came to this Ross to return one item since it was on my way home and this Ross doesnt have a separate line for returns. instead they merged it with the regular purchase line with people who have baskets worth to buy. it's really an inconvenience for someone who was trying to do a quick return for less than 5 items.
