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May 2025 by Amanda Bean
Terrible place, unorganized and leave paint on the windshield
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May 2025 by Sabina Bazarbekova
Jason and Chia were great! They explained everything well and gave great directions! After I paid, Chia walked me to the yard and directed me out. It sucks to have your car towed, it’s expensive, but I had a great experience getting it back with them. Thank you!
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May 2025 by Rebecca Seddon
Came here to help a friend get her car out of the lot. Super friendly and helpful staff and 24 hr availability is hecka nice.
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May 2025 by Joseph Kozicz
For being for being the victim of a stolen automobile and having to pay $386 to get my property back is absolutely ridiculous and they're getting so much money on our account something needs to be put into the legislature to stop this this is absolutely absurd victims of a crime and yet we have to pay to get our property back
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April 2025 by Mark Mastre
What an amazing, well-coordinated team! They were able to get my 32’ RV towed out of Meadview, AZ and back to Las Vegas, NV. They kept me well informed on their progress and made the whole experience as painless as possible. Shout out Jesse, Julie, Roger and Tiffany. Thank you all so much!
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April 2025 by Sterling Jones
As someone stated below, businesses such as these are normally not a choice. However, if somehow you have one, do not choose here.
It was absolutely horrible. 0/10 stars. The reason being even when they clearly knew you were the owner of the vehicle they STILL tried to stop you from retrieving it. They will make up rules to do so if they feel like it.
I want to make it very clear, this is the MANAGEMENT in the store, not the regular employees for the MOST part because a few of them are like the management. Being rude and loving to tell you “no” are what they enjoy.
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April 2025 by Nastassia Connelly
Great option for towing an RV or motorhome. Roger & his team were wonderful. They quoted an hour or two before they'd arrive and showed up in one. Upon our initial call, Roger offered to bring out water & food once he learned we'd been sitting on the side of the highway already for four hours prior to connecting with them. They dropped our motorhome off at the shop and us at the hotel. Thank you!
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February 2025 by Eva-Marie Leger
Usually people only deal with places like this when they HAVE TO, not by choice. But if you find yourself having to choose between this and another place GO WITH THE OTHER GUY.
I only wanted to get into my friend car, with her permission to get her purse. Drove all the way across town 4X to be told different each time. I had ALL of the proper paperwork in hand last time and was told to my face that the moving permit was fraud (it was not and was issued by the DMV), I had power of attorney papers signed and notarized and STILL was denied. Within minutes of me leaving, my friends cousin showed up with NONE OF THE PAPERWORK and they let her into the car.
If nothing else that alone shows they do whatever they want and follow rules only when they want to follow rules.
Two front desk ladies were more pleasant than not, wait time on 3 of the 4 occasions was nowhere close to acceptable given the number of employees standing around doing seemingly nothing.
No, they are more concerned with the coloring pages hung up around the office apparently. Great work ethic! Way to stand out among the rest!
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December 2024 by E Jay
I wish I could give this business zero stars. The worst experience I have had with ANY business in a long time.
My vehicle was towed due to a car accident I was in. Metro just used the company who was on call that day and the took my car away.
The next day, my insurance claims adjuster called me, and asked me to call the tow yard as they had some requirements to release my vehicle to the body shop. When I called, I spoke with a girl who was rude to begin with then told me I needed to meet the new tow truck at their yard to release the vehicle and bring some forms, documents and my ID as they would not release it without it. This shop is 45 minutes one way from my home, and at this point I did not have a rental car yet so, to say this was a huge imposition was saying it lightly. I called the body shop back to ask how to coordinate this, and the office manager was shocked that I was being asked to do this, and she had never heard of them needed all of this documentation from me specifically and they have never had to have a vehicle owner meet their tow truck. She suggested I call them back to confirm.
I called Snap back and asked my questions, the girl just said hold on and placed me on hold. I WAS ON HOLD FOR 30 MINUTES (see attached picture). I hung up at that point and called them back, another girl answered, and told me a whole different list of requirements and things I needed to do. I told her I was confused as this was so different from the first set of steps I was asked to complete and she hung up on me.
My body shop, ended up just sending their tow truck with none of the documentation I was told I needed to bring.
I met the body shop tow truck at their shop as I needed to get my garage door opener out of my car. When I opened my car, it clearly had been gone though. The center console's contents were all over the passenger seat. The glove box contents were on the floor in front of passenger seat. My trunk organizer items were all removed and scattered over the back seat. None of this was like this when I sent off my car. Additionally, I am missing two phone chargers that I know were in my center console
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December 2024 by SHANNON MORRIS
HORRIBLY RUDE OFFICE PEOPLE
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November 2024 by Ryan Anderson
Called last night and the guy told me $260 to tow my car. Company is literally 1.5 miles from my house and i needed a tow to the auto mall, which might be a mole away at best. Told him no thanks. Called back this morning to try again and see if the price would be different because it wasnt late at night. Lady told me they only do towing for police and something else. I guess its not worth their time to do a quick and short tow job. Smh.
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November 2024 by Nickolas Garcia
Would not recommend unless you liked to get scammed
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October 2024 by JESSICA
I have to give them 5 stars because of their employee Brody. He helped us with looking at cars at their auction and he was amazing. This was our first time doing the car auction and he made us feel at ease with everything. We ended up with a 1999 Honda Accord and it has been working great so far. This company is better because of Brody and I hope they know what a stellar employee they have on their team.
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October 2024 by Tabitha Armstrong
This Tow Company is the example of why tow companies get a bad name. A call to NTA is in order!!! There is no reason to treat people like they are criminals when in turn its this company is guilty of being criminals. Not to late to train your staff to work with the public rather then against them! We aren't visiting the DMV or government agent. From one Tow Company to another, change your ways, it helps us all!!!
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October 2024 by Richard Harmes
Incredibly unprofessional, would not recommend them to anyone.
