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October 2023 by Daniel B.
First of all I give this place zero stars. I got my car got impounded for something that wasn't even my fault. They made it so hard for me to get my car back when I had everything they needed. Snap towing and the police are literally boyfriends they literally know what each others but h0|3s look like they're that close. The younger lady up front was so nice but then the lady that looks like Ms Trenchbull came out saying it was not going to be released due to some dumb reason, it took 6 days to get it back and they sure loved it since I'm sure they get commission. Then since it was 5:10 it's considered "after hours" so another 50. Good luck to you if your car gets impounded here, bring some donuts for Ms Trenchbull with you maybe they'll be nice to you.
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September 2023 by Bradley Johnson
Hands down the best tow company in Nevada!!
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September 2023 by Irene Frazier
Good customer service and tow the stolen vehicle that metro found.
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September 2023 by T Reese
Followed truck 142 from 95 and Boulder hwy.To Craig rd at the 15... called Snap towing twice explaining there was danger to our hwy drivers the roll back was towing a white older vehicle with hood fire damage.. sheet metal had began ripping from front end(on flat bed backward) Fist dispatcher says thanks I will phone the driver and tell him to pull over and secure... as you drive closer to downtown vehicles bounce I can see the metal ripping- he's not pulling over!!! I call back explain again get put on hold now we are merging to the 15 northbound- two calls nothing done!! I exit on Craig rd but if someone gets hurt Snap is liable. This is no fault of this driver -bad dispatch two different ladies I spoke tooo no regard for the safety of the drivers on the freeway!! Shameful!!!
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September 2023 by Slick Wit_it26
They did their job sucks that my car was towed but they didn’t give me not fuss about it we’re straight forward no attitude I can respect that.
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September 2023 by POP VANDAL
They left my windows down during the flash flood storms and left my lights on purposely knowing that it will drain the battery which will enable me to start my car in time to get it off their yard which will eventually result in more storage fees etc, not to mention going through my car searching for items to possibly steal and very unprofessional...
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September 2023 by Clarence Lucero
Took my neighbor to pick up motor home and had her sign papers and pay for storage. Was done with ease and she took her motor home from storage.
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September 2023 by Monica Salazar
What can I say about a towing yard. Well if you have to use the restroom while you're there don't ask because they will not let customers use it. It felt like I was in jail.
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July 2023 by Jess H
They always have someones vehicle and charge an arm and a leg for them
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July 2023 by David Restrepo
This place is highway robbery, not only do they take your car and sell it for a big profit but they do not even allow you to properly gain your items that is in the vehicle. Only one person allowed to retrieve items. Deal where you must walk in to retrieve your items you cannot bring another vehicle to properly take everything for the one time free access.
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June 2023 by Ashley L.
Amber seems stressed. She needs a raise or replaced. I was in a car accident that has left me semi blind, glass got in my eye, and she asked for the last 6 of the vin. I have her 7. She couldn't figure out the 6 from the 7 given. You Towne cars in many situations have some RESPECT. Then when I told her, have a great day, you seemed stressed as if she doesn't sit behind a desk all day giving coordinates & processing paperwork. Been there done your job it's not that stressful.
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May 2023 by Andrew Callihoo
I was stranded approximately 250 miles north of Vegas on hwy 93 narrow road plus No cell service I was driving a class A RV. I had to call 911 who patched me to Quality Tow they had no one available but passed me to Snap Towing. From the lady who answered to Rodger who came for me then later Sam on a relocate all were very helpful as my situation was not good being stranded. The tow was approximately 11 hours from time Rodney left Vegas to get me then arrived in Vegas around 4am next day.I took a chance on Lazy Days RV but they were unable to even check I then called On the Spot mobile RV mechanics who spent 2 hours to trace problem apparently the coach was in a high crime area so we moved to the mechanic’s facility as parts would take a few days. Rodger said if relocate needed he would make the cost low, Sam from snap came out and moved both drivers know their stuff I was there both times. I was happy with the way I was treated plus the professional ability of both driversServices: Special vehicle towing
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May 2023 by Andrew C.
I was stranded about 250 miles from Vegas. I had driven motor home from Seattle heading to Phoenix using highway 93. I was on a very narrow road also NO cell thankfully I could call 911 that put me through to Quality Towing who couldn't help as no no available however they put me to Snap also out of Vegas. From the lady who answered to the driver who went out of his way Rodger they showed great concern for my predicament. It was approximately an 11 hour ordeal. We went to Lazy Days Vegas they were unable to help I called On the Spot mobile mechanic Tyler who found problems fan clutch failed caused hole in rad because parts had to be ordered Sam from Snap came back to tow RV to mechanics facility. I'm very grateful for Snap Towing.
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April 2023 by Arturo A.
Was cut off by two idiots driving a snap towing tow truck they were heading north on losee and made a fast right on Carey without even yielding to traffic, mind me I had the right of way with a green arrow to make a left on Carey coming south on losee. I continued they almost hit me and rammed me out the way I continued on my way the Mexican wanna be gangster driver flipped me off with another white guy I'm assuming another driver in the passenger seat. They kept flipping me off and yelling at the light on Carey and north 5th st . I called the office to let them know and they hanged up on me what a great representation of your company. Hope I see these guys on the street again
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April 2023 by Chris Quintana
$50 just to see my step dads motorcycle because it was Sunday?? Like really. He was in the ICU with many bones broken and they wanted to charge me just to look at his wrecked motorcycle. This place is a joke.
