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December 2023 by potato
Went in for a return today and staff was not friendly. No thank you at the end of transaction. Was told I needed a receipt for an online return when she was able to find my account and item to return with my phone number. I’ve worked in retail and you can always find an order through their phone number.
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November 2023 by Sarah Wykoff
My visit today 11/05/23 was nothing short of an absolutely miserable experience. We were not greeted as we walked into the store and had zero customer service assistance, either finding a bra or assistance in the fitting room. Ultimately, we ended up walking out with no purchase. Of note and irritation customers who arrived after us were greeted and welcomed with assistance. This WAS the worst experience and a huge disappointment. Customer service is vital to ones experience, and this failed to meet expectations.
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November 2023 by Evan King
This was really for my wife. The location was super convenient because we were staying at Green Valley Ranch Hotel Spa and Casino.She was 100 % satisfied.
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October 2023 by lee ann slattery
The best customer service! Sherri and Teresa were so helpful and kind. My daughter bought me a pair of PJ's here and I fell in love and wanted more, so I went in. Bras are fabulous, sleep wear is so comfortable. I will definitely be going back! They went out of their way to make me feel welcome and comfortable.
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September 2023 by Brianna Coon
This was me and my mom‘s first time in the store! The ladies there were so helpful and gave wonderful tips. We had Miss Sherri help us out the most. She was amazing and thoughtful. Definitely coming here again.
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August 2023 by Jesenia Martínez
I had the most wonderful experience at Soma’s today. Sherri and Danitza were amazing! they made me feel so comfortable and welcome. Sherri gave me few bras options to try and I really loved all of them Soma’s bras made me feel so, good and confident.
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June 2023 by Google user
Hello, I just wanted to say I had the most amazing service by a representative named Amy. She took the time and effort to make sure I felt comfortable about my experience. She picked an amazing bra that suited my needs ! A+ service at the Soma on the Districts ❤️
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May 2023 by Sabrina Flores
Hello, I just wanted to say I had the most amazing service by a representative named Amy. She took the time and effort to make sure I felt comfortable about my experience. She picked an amazing bra that suited my needs ! A+ service at the Soma on the Districts ❤️
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April 2023 by Dee W.
I've had great service at Soma and with their help have found the perfect bras. I've worked with different sales employees and they have all been very professional, helpful, respectful and friendly. Thanks, ladies!
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February 2023 by E G.
I was in desperate need for a new bra. I needed to be measured and get the right fit, we all know if it's not the right fit it's hell!! Went to Soma to be measured properly and am I glad I did!! Amy was FANTASTIC! She was like a best friend shopping with you. She was kind and funny and totally knew what she was doing. Walked out with three new bras with the PERFECT fit. In a world where buying online is the norm, Amy made my bra shopping the best experience. A definite winner and five star endorsement!!!!
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February 2023 by Mari Bishop
Decent selection, but one employee insisted that a bra that was a size too small in the band and the cup was perfectly fine on me. Could barely breathe. Asked the other employee to help me get a larger size, and she admitted it was much better. Not sure why, but it got under my skin that she tried to convince me it was fine. Otherwise, clean store, good selection, merchandised well.
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November 2022 by Janet Rahmeoller
I shopped at the store in The District at Green Valley Ranch. I was helped by the nicest ladies they went above and beyond helping me. Their names are Sheri and Bailey! They are the best!
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November 2022 by Leslie
The staff was unfriendly & not helpful. The 3(employees) socializing was more important than a customer. I had a hard time with sizing, & they were too busy talking to help. Very disappointed. Will not return.
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October 2022 by Sara Bradford
I have been here before, but I will not be back. The seemingly newer employee, working beside the manager, had a terrible attitude and made my me feel bad. If I am returning a gift, there should be no debate on whether it can go back on a merchandise card. Also why would she “Hush!” me like I am a child?!?
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July 2022 by Connie B.
I think their products are amazing. That's more than I can say for the employees today. No one bothered to greet me and I saw what I was looking for and walked to the counter with a question and I truly felt like I was bothering her. She was just rude. Only to know that she was in a hurry to get out for lunch. The next girl trying to help me apparently did not have much insight into inventory. Kudos to the manager for a small discount on an item I wanted. Overall with out going into great detail the customer service was just deplorable. I used to shop there all the time but this will probably be my last visit.
