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October 2023 by Natalia Blum
Rented 3 units for over a year and was super happy, however the new management now locks the carts in their office and you need to pick them up there, and surrender your ID until you return the cart. Worst though, once the office closes for example at 4pm on the weekend (and whenever the office closes), even though the gates are open until 9pm, you cannot get a cart anymore. How are customers supposed to move their items from upstairs to downstairs after 4pm (a time when most working people have time to actually go to storage)? This is not a good policy change by the new management, and I have not seen that ever at any other storage facility in the past 2 decades. Locking carts up at 4pm on weekends because customers don't bring them to the collection area (or maybe steal them) is NOT a way to make your customers happy. If your carts get not Brough back or stolen, I would hope you have cameras that should let you identify those thieves and their vehicles or find the people that don’t bring them back where they belong. You could also buy a few more carts, they are not that expensive I believe.
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August 2023 by Larry Bryant
The staff was polite and helpful. The facilities were clean
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August 2023 by Honest R.
rude front desk lady and an unhelpful man driving trucks. i wouldn't recommend if you have other options.
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August 2023 by Larry
The staff was polite and helpful. The facilities were clean
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August 2023 by Jeremy L.
Top notch service. Saved my move when UHaul's online system set me up for disaster.
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June 2023 by Philippe “Fifi” rivain
Paid my invoice two days ago, my car is in bodyshop for repairs so I had to walk 40 mins yesterday to end up having an access denied because they didn’t update their system with my payment. Happened a second timeToday. The female employee living here refused to help me and told me to “come back tomorrow” have two larges storage and one medium. Very disappointed.
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May 2023 by Jordan J.
Rob and Jake were superb in assisting me with getting the right storage unit that best fit my needs, and were pleasant about making sure I understood what I was getting and making sure it was what I wanted. I bought moving boxes, tools, and rented a truck as well as purchased a storage unit.
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April 2023 by Terry Paul
Great customer service. Easy process and helpful with questions.
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February 2023 by Veljko S.
Couldn't give this location zero stars but truly, avoid this business at all costs. I rented a truck for one day, returned it at the agreed-upon time. I left the keys in the truck and parked it right back in the small, dedicated lot in front of the building which had maybe 4-5 other trucks. To my shock I received a bill for EIGHT days of rental. I went back to the location and inquired about the extra charges. This is where the experience took a downward turn. The loud, irritable woman of ample carriage who seemed to be running things (Deb?) utterly refused to even discuss the issue, and instead told me to call corporate. The lack of accountability and simple rudeness was another shock. The basis of their claim is that the keys were IN the truck, and NOT IN the box. Ok, fine, this procedure varies by location. So the truck sat there for 7 (SEVEN!) days with not one employee taking the initiative or having the curiosity to look inside the truck?! Ridiculous. I'm a long time UHaul customer, and this is just appalling.
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February 2023 by Alexander Palmer
My stuff wasn't messed with there good people.
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January 2023 by Liz Hershey
They were very accommodating and helpful with everything we needed. It was clean and I liked that it was in a neighborhood. Rob was excellent and explained everything to me clearly. They even have the locks ready for you also any other moving necessities needed. I would recommend them highly.Liz Hershey
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November 2022 by Rich Lathers
StorageOne was one of the most pleasant experiences doing business I've ever had. I went in on a budget and on a strict time frame. I left completely satisfied and more than happy with the agreement on the lease for the storage unit. Rob Davis and Jake Ireland were a delight to work with. Above and beyond to accommodate my needs. Awesome customer service and took my specific situation into account! Thank you so much!
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July 2022 by Jim Hayes
Nice friendly staff, clean and safe storage
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May 2022 by Wesley Nelson
***Check your truck with the employees before leaving the lot***I received the truck with a broken zip tie on the dolly (I rented an appliance dolly from them so I had no reason to break the dolly zip tie). The gas needles was pointed slightly above the 1/4, and when I returned it the same way I received it, I was charged. Received $17+ In charges due to a lack of verification. However, the staff was friendly and were nice enough to put the dolly I ordered in the truck for me. Just wish I would have went over the paperwork and inspected the truck with them so I wouldn’t rack up extra charges that were not my fault.
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April 2022 by Ali Shehata
Very professional and friendly place for moving supplies and UHAUL rentals. Very easy gentlemen to deal with and very helpful. Next time I have to move, will definitely come back here for my moving needs. Thank you
