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December 2023 by Brittany L.
We called ahead to ask if they had specific tires in stock- which they said they did. So we drove over to get them changed when the manager told us "The technician doesn't want to change those tires, and I can't force him" Not sure what kind of tire shop operates like this? Is this how businesses operate nowadays? 0/10 - go 5 miles up the road to Discount Tire and have real tire technicians change them.
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November 2023 by Kaiser Randall
Had a run in with our TPM saying we were low. We aired up in a quik trip in Phoenix and their machine said we were at our appointment tire pressure. We stopped by here on way back to Seattle just for a quick check of tires and I'm glad we did. That machine massively overfilled our tires and the nice fellas here at the Tire Choice got us back to the right pressure. Really nice people here. Would recommend.
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September 2023 by Jeanine Sorapuru
I was very pleased with the work that was done. The quality was excellent and the work was completed in a timely manner. Overall it was a great experience.
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August 2023 by Analiese W.
Desperate for a quick tire change after my tire blew while moving cross country. Called this place first thing in the morning begging for a quick tire change and they immediately changed my tire in less than 30 minutes and got me on my way. Gave me lots of options for tire prices so I could pick what was best for me. Highly recommend.
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August 2023 by tyler
Honest shop here, Earl and the tech, MR. Winterringer did an amazing job on my Audi today. Will be returning here in the future! Fast and amazing customer service with quality work.
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July 2023 by Julie Jeffries
Grumpy old man up front trying to tell me my check engine light was flashing on when its the tire pressure light which was why i was there in the first plave; he said its what his tech told him, defensive and i feel he didnt want to help me for some reason…….7/18 545pm……i was there to possibly order tires and other services. Told him not to worry, i wont be back
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June 2023 by Linda Yoyo
Tire Choice on Sunset is my go-to mechanics for anything auto related. They perform quality work super quick and for a great price! Rob is the manager & I can always trust that I’m in good hands with him. They are honest about everything. I wouldn’t trust my car going anywhere else!
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June 2023 by Laurel Nicole
The BEST place to take your car. These guys are honest and fair. They go out of their way to help the customers and have never tried to upsell me with something I don't need. I needed a new engine in my car and they made it painless while working with my warranty company. I just can't say enough good things about them.
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June 2023 by Santos Enterprises
This is the worst shop to ever go to they over tightened my lug nuts on my rims to 120 pounds when it supposed to be 80 pounds they didn't use a torque wrench at all they used impact gun with no regard at all! ALSO my wheel alignment was butchered!!! My steering was off centered and when I called Rob the manager to explain what happen and why he gave me an attitude and told me I'm complaining to much and hung up the phone on me. He needs to be fired from this facility. He's very unprofessional and rude!!!
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June 2023 by Valerie Loffredo
Rob in the front was very helpful I come to this location everytime I need any work done with my car. I love this place even when they were changed from Good Tire to Tire Choice
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May 2023 by Abel S.
This is by far the worst shop I ever went to they over tightened my lug nuts on my rims to over 120 pounds!!!!when it supposed to be only 80 pounds per factory specs they didn't even use a torque wrench at all they used was a impact gun with no regard at all! ALSO my wheel alignment was butchered!!! My steering was off centered over 1" and when I called Rob there so called manager to explain what happen to my car he gave me a bad attitude and told me I'm complaining to much and hung up the phone on me. He needs to be fired from this facility. He's very unprofessional and rude!!!
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May 2023 by Chris Amendola
Had a nail in my tire that I wanted plugged, unfortunately my tread was a little too low to accomplish that and I needed a new tire. While the price wasn't the cheapest in town the service made up for it. The managers and shop guys are car guys and know what they are talking about. That also makes up for the slightly higher price. You know when your truck comes out and the tire is properly aligned with the valve stem they know what they are doing. Not many places or people know that the yellow dot is supposed to be aligned with the valve stem for balance. Anyway I'll definitely go back for 2 more tires when needed.
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May 2023 by Scott Haskin
I had come in for an estimate and received one but, when I came in for the scheduled appointment (4/13/23) to get the repair done, I as told you didn't have the part and could not get it that day (no notification before coming in). I was also told they could get the part for less than the estimate of $$85.99 and I would get a phone call to confirm before the rescheduled date of 4/17/23. I never received a call so, on 4/16/23, I called to confirm and was treated rudely by the person that promised to call and didn't, as if I shouldn’t have even been calling. No apology for failing to follow through and, at the end, when I told him to have a nice day, he said, "Yeah." and hung up. Very unprofessional on multiple fronts.While the repair was being done, the counter person spent most of my visit on personal calls in the lobby. When the repair was done, I went to my car to find the door handle of my grey car had been replaced with a black one. No mention to me that they couldn't get one that matched. They also did not even bring up the check engine light that was clearly on and I had an oil change done at the same time so I am certain they looked at the guages. Or maybe they didn't bother.Reviewing the final bill, I was charged $124.96 for the part I was quoted $85.99 for and was told they could do better (better for who?). I was not advised the final costs would be higher than the estimates and you are required to advise of any increase of charges before the work is done. You should have known that when you got the part, which was before I even came back in for the repair the second time.You have now turned into every other poor quality, customer cheating, dirt bag auto shop that has given your industry such a bad reputation. If you don't care to do quality work, just shut your business down. No one should have to put up with the dishonesty that your shop exhibits. At least the former manager cared about the quality of your work.I hope you get it together or close your doors.************* UPDATE *******************************5-11-2023After this company reached out to me for further details from my review, I had the unfortunate experience of dealing with a customer service rep that did not follow through with expectations and said they never set them. Took 2 calls to get the refund for the overcharge on the part, even though she said she would do it on the first call. No communication back - a terrible experience!However, on my 3rd call, nearly 3 weeks into this ordeal, I finally reached a different rep. Lorraine was amazing. She made sure she fully understood the situation and even clarified to double check before we hung up. She promised she would get back to me today and she followed through and they are finally properly compensating me for the experience. If I would have randomly gotten Lorraine in the first place, this surely would have been resolved right away. I hope Tire Choice Auto Service Centers takes good care of an exemplary employee such as Lorraine and uses this experience to train others.Thank you, Lorraine!
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May 2023 by Tatiana Solomon
Tire Choice is hands down the place to get auto service. I have been a loyal customer for 10 years and won’t go anywhere else. Everything is great from pricing to management to quality work. Every time I call them with a car issue, they do their very best to accommodate me and get me in asap! They’re honest & transparent with the cost of service. Rob is a great manager & tried his best to get your car in & out in a timely manner. Mario is a great mechanic and is so helpful with everything. I couldn’t recommend Tire Choice more!
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May 2023 by L V
Very honest guys.Came in on 4/16 the guys working in the morning so honest and really respect that.Will come back for future repairs or work.a thank you guy!!!!
