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November 2023 by Cash Simpson
Their lack of professionalism in the end ruined what was a memorable moment. My wife and I went here for an anniversary massage/spa day. I had put a card on file JUST FOR THE RESERVATION. After finishing and going to pay, the entire area lost power. They gave us a paper to fill out with the credit card info to charge but not the card number as they said they would call me and get that, to confirm the price and if I wanted to add any tip (beyond the 20% they already include). Noone called me. So they just went ahead, without authorization, charged the card on file for the reservation. How completely unprofessional!!! I didn't give you authorization to charge that card and you didn't even have the ability to call me for the card I wanted to use? Not only will I not be adding gratuity but I won't be using your spa ever again nor any Station casino spa. And of course when I call there are no managers available as they're all in meetings. Thank you for ruining a special moment with your incompetence GVR!
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October 2023 by Celia Brown
I went for a “Spa party” over the weekend and it was such a wonderful experience! The entire facility is immaculate and the staff is so friendly! The fitness center has the latest innovations in their machines and has more than enough options for a great workout. The bathrooms/locker rooms were well stocked and sparkling clean. Not one negative thing to say about GVR Spa.
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October 2023 by Schyler Selander
I received the 80-minute hydra facial and my esthetician was absolutely amazing! She wasn’t rushing through the service and I left with glowing skin which is what I wanted!As for the spa itself, there were a few cons that led me to only giving 3 stars.1. The parking: There’s limited parking right outside the actual spa. There are signs that say “Spa/salon guests only” but I definitely saw employees who parked there and walked in. The self parking garage is a little ways down the road so definitely an inconvenience.2. The women’s hot tub: The jets were broken (as someone previously mentioned) and it was extremely dirty. I saw hair floating in there and the bench in the water had dirt everywhere.3. The women’s steam room: This amenity smelled musty and water was dripping from the ceiling. The two combined made the experience unpleasant. Most steam rooms have a button on the outside that starts the steaming which then is ventilated to prevent what I experienced.4. Customer service: I left my watch at the spa (which shouldn’t have brought any valuables with me in the first place to prevent this), but I followed up with the spa the next day when I noticed I left it and the customer service wasn’t great. I was transferred on the phone multiple times between the spa and security. The spa finally decided to leave a note for their dry cleaning service. I was supposed to receive a follow-up and nothing. I finally called to follow-up and they acted like they knew nothing about it.Overall, I personally wouldn’t recommend this spa nor would I purchase a service here again. Although the service itself was amazing, the steep price wasn’t worth it with the amenities not being kept up.
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August 2023 by kamuei01
Jennifer was my massage specialist. It was definitely worth the experience. The staff was very friendly and the facility was amazing. I highly recommend checking this place out and spending the day relaxing.
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August 2023 by Vicky (A couple of Memory Makers)
I travel to Henderson for business at least once a month. I typically stay at Green Valley Ranch since it's so close to my Nevada headquarters. Salon is greatGreat customer service. Great blow-out service.
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July 2023 by Raechel Cable
Had a great day of massage by Bethany, and then pool, jacuzzi & sauna to follow. Staff is all extremely friendly & accommodating. Super clean and peaceful experience.
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July 2023 by Neisha Simms
I not only love the resort but the spa as well. I booked an 80-minute massage for my honey, and I put myself a 50-minute Hydro facial. My aesthetician Nikki was amazing. She had beautiful energy. She welcomed me with a huge smile immediately made me feel comfortable. I enjoyed my facial so much! She is very informative. I will most definitely be returning. This is a must visit even if you don’t come to the resort, if you’re in the area, I recommend coming to the spa. And as you know great facilities, they book up very quickly, so keep that in mind as well.
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July 2023 by Amy Petitt
The spa jets on the women's side do not work. was told they're never going to work. Not the complete package. I told them of my disappointment . Didn't offer me anything for not experiencing the full package. This local will not be back again. Go to Red rocks spa. They're amazing.
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June 2023 by Cristie Wilson
This full-service day spa is exactly what I've been looking for in Henderson! I enjoy a luxurious spa with all the amenities, and Green Valley Spa did not disappoint! I had an 80 minute Aromatherapy massage with Juliet, who was AMAZING!!! I took full advantage of the spa, hot tub, sauna, steam room, relaxation areas, complimentary deinks and snacks, as well as the private pool. In total, I was there 6.5 hours, and honestly, I could have stayed longer. I definitely will be back soon!
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June 2023 by Beth McFadden
Great hair stylists. The girl that cut my hair was kind and knowledgeable. They give a nice discount to locals. It was well worth going for a nice spa type hair experience.
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June 2023 by carolyn smith
We had a party with girlfriends. Complimentary day bed at the outdoor pool. Massages were amazing, all the staff were great. I had a male masseuse can’t remember his name but he was awesome
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May 2023 by Rachel Innis
Couldn't have had better service. Everybody was so kind. Dottie up at the front desk checked in very quickly, and I believe my massage therapist name was Megan and she was phenomenal.
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April 2023 by Al Sylla
Great place to enjoy from gambling, bingo, Tides restaurant, Hanks steak house and Bottiglia Cucina & Enoteca at very well the trip.
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February 2023 by Jane Ray
The spa was beautiful and my massage was perfect. I would like to recommend having plus size robes available. One size does not fit all. Thank you.
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February 2023 by Natalie Robles
I had a great experience in this place. My husband and I got a couples massage with a 20min. notice reservation and it was amazing. We had the swedish signature massage and it was just done right. The whole staff is super friendly and the womens lounge was 10/10. I can’t wait to be back.
