-
November 2023 by Derek F.
Terrible service, denied warranty services on the Ram. Would not go to this dealership again.
-
November 2023 by Kerry W.
I wasn't expecting to get a new vehicle any time soon... however, my previous vehicle was broken into and I no longer felt comfortable driving it. I needed a change.Thank you Amanda P, Jose H & Amy K for providing a friendly, professional, quick and smooth experience! High recommendations!
-
October 2023 by Nena D.
Hector Rodríguez over in the service department is amazing!I had several previous issues and Hector went above and beyond to make sure everything was taken care of. Thank you!
-
October 2023 by Amy R.
In a world today when so many are quick to criticize and complain and not compliment when a compliment is due, I would like compliment an employee of Towbin Dodge. I had the occasion to need the assistance of Dezy in customer service. She was competent , courteous, and very professional. She was pleasure to deal with and is a credit to herself and the Towbin organization.
-
October 2023 by Tammy S.
bought the car if my dreams at this dealership and ended up having a few issues with the vehicle. After handling this issues, there was one more matter to deal with. When interacting with the service department. Unfortunately the service department was hesitant to resolve the problem which caused a really bad taste in my mouth. Fortunately Dezy, manager of customer service guy involved. From the time she made contact with me I knew she would handle the situation and that she did. Within 24 hours of being pretty upset and disillusioned, Dezy had me smiling. I appreciate so much that she was able to get involved and resolve the issue in such a timely manner. I am quite happy with the outcome.
-
October 2023 by Frank A.
I would give zero stars if I can. Our car is under warranty and we brought it there for an engine light on which is for a spark plug. And the service advisor (Floyd Dodson) tried to scam us for $1700 which he told us that we had a bad gas from Costco and they need to drain the gas tank and the warranty is not valid since we put "bad gas".We took our vehicle back and replaced the spark plug myself. And it's good. NO bad Gas like FLOYD LIAR Said. Definitely not buying a car from dodge again and their warranty. Highly NOT recommend! They just want your money. Horrible Service!
-
September 2023 by Damian W.
My preferred dealership in town!! I’ve purchased multiple vehicles from them and have referred several friends and family members. They consistently deliver exceptional deals and provide the finest customer service! I also entrust them for maintenance at this dealership, and the quality of customer care is consistently outstanding, extending to the service department. GM Rennie stands out for his extensive knowledge, remarkable assistance, and exceptional expertise. Kudos to Towbin for a job well done!
-
September 2023 by John Kern
For the most part, they’re pretty organized, they seem to have quite a bit of turnover in their service department. It’s hard to find qualified employees these days. But they certainly try their best. The service department customer service who appears to be mostly women, really do a nice job at handling the customers and over the years have tried to squeeze me in on appointments to get my needs taken care of. I would recommend them to just about anybody. They really deserve five stars, considering the service you get it other dealerships and other service related industries these days.
-
September 2023 by Tyler Martin
Only good thing I can say is they gave me a good amount for my trade in salesman was not only rude but lied to me on multiple occasions then told me to run my credit to see if he could get the optional equipment taken off. Which I did just for him to start demanding all my personal documents before even submitting me for approval as well as the optional equipment apparently are not optional. Not sure if it was a manager issue or if that salesman just didn't want to make a deal but all the way around very disappointed by the "number one ram store in Vegas"
-
September 2023 by Jenny Price
This has been my 2nd car buying experience. The depths this team, Jeremy specifically went through to make the deal happen, is proof why they're #1. If anyone is looking to buy a vehicle, go here.They worked every angle and kept in contact the entire time. Communication is always key, and honesty goes a long way.This 2019 Chevy Tahoe came with all the bells and whistles, and we got a killer deal.Don't walk.....run to Towbin Dodge.
-
September 2023 by Monica Miller
Towbin Dodge Ram provided great services. Our service advisor, Hector Rodriguez, was awesome! He kept in constant contact and kept us fully informed on the status of our truck. They even finished our repairs faster than promised! I really appreciate Hector’s friendly attitude and great customer service.
-
September 2023 by Ronnie R.
Let's dive right in. I've got to tell you, when I walked into Towbin Dodge, I was expecting something spectacular. I mean, we're in the car business; it's not amateur hour. But I was met with a level of incompetence that was frankly startling.First off, the sales team looked like they were still in orientation. I'm talking the most basic questions about the cars--engine specs, safety features, you name it--and I'm getting blank stares. Look, if I wanted to buy a car from someone who doesn't know the first thing about it, I'd go to a lemonade stand. The sales floor was basically a revolving door. Faces were changing so fast it felt like I was watching a reality TV elimination show. High turnover in any business is bad news, but in sales? That's a five-alarm fire, my friends.Now, let's chat about the service department. You expect a certain degree of expertise. I mean, these are the guys who are supposed to make sure your car doesn't fall apart the second you drive off the lot. Well, guess what? It was like the blind leading the blind in there. If you're going to give me a runaround, at least make it a scenic route.Ah, the finance department. To be clear, I'm not one to finance--I've got the resources to buy my cars outright. But I did some snooping, and let's just say their operations looked as transparent as a brick wall. If you're thinking of financing, I'd suggest you read the fine print, then read it again. Then get your lawyer to read it.But I'm not totally heartless, so I'm going to toss them a bone here. They do have cars. That's right, an actual inventory to choose from, which in this world is at least something. So they've got that going for them, but not much else.So, I'm settling on a three-star rating. It's generous, all things considered, but it leaves room for improvement--which is something Towbin Dodge desperately needs. If you've got plenty of patience and time to kill, sure, give them a visit. But if you value expertise, transparency, and overall professionalism, you might want to keep looking. Trust me, you can do better.
-
September 2023 by Bubz 1
One of the best experiences my wife and i have ever had. Alex was amazing! Helped us find the exact car we wanted. Came in for a charger. Wasn’t the color we wanted but we found another one we fell in love with. Process was quick and worked with us well on the deal. Managers were awesome and finance was simple. Definitely going back again and recommending to others.
-
August 2023 by Jason Mac
I purchased a 22 f250 here from out of state. I worked with Pablo and Harold. Ive sold cars 4 years and know the business inside and out. Ive purchased dozens of vehicles for myself and the amount of effort and time and patience to make my car deal work and make me 100% they really knocked it out the park. My truck is amazing. The experience and process was amazing. Their customer service was amazing. They went above and beyond. I can't say enough positive things about Pablo especially. He's a great guy and really cares and puts his heart into what he does. Thank you guys. I love my new truck
-
August 2023 by David Scott
Anytime I'm looking to get any of my vehicles serviced I trust Towbin Dodge. The technicians are friendly, knowledgeable and thorough. The service writers keep in great contact via your method of communication and any questions are answered with completeness and competently.Thank you Towbin Dodge!
