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December 2023 by eric bengali
Christine was a great help. she’s extremely professional. This is a place you wanna rent from.
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November 2023 by richard zahn
U-Haul to go to is Whitney Russell Road. Great staff very helpful.
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November 2023 by Hector T.
They don't know how to do their job the whole entire the u U-Haul company at Whitney Ranch at Whitney Ranch they need proper training in U-Haul costumer service Worst experience of my life ever I'm traumatize.
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November 2023 by Diana M.
The employees need customer service skills. Each one told me something different, then wasted my time when I came to fill out documentation. Then I asked for paperwork and they were very rude and stated I had to work with outside individuals. I would not recommend this place.
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August 2023 by Al Sokhanvari
Mike and Christine were very friendly and the renting process was smooth and fast that it only took 7 minutes from enter to exit time. The truck was ready with all the equipment we needed and they also let me park my car at the location so I was really surprised!
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August 2023 by Samantha P.
Bad customer service! Wow honestly don't bother coming here cause the lady at the front will tell you that they canceled your appointment for a misunderstanding even though you paid everything in full online. What a way to waste your money and time(had an appointment from like 2 weeks ago ). Anyone looking for decent service you'll be better off somewhere else.
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March 2023 by joe s.
I've had storage at this location for many years, and have rented trucks and equipment many many times. Besides having 24/7 access to my storage unit for additional $10 per month (worth every penny in las vegas summers especially), the place is always clean, well lit and well managed. Made mistake of making van reservation at another and closer location, which I cancelled upon arrival because it was like walking into a crack den (5316 boulder hwy). Promptly made new reservation for following day at 1098 stephanie. Would never think of using another Uhaul location in future.
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October 2022 by Jippy A.
I love coming to this location everything is fast and easy, if you know what you're doing! I will refer everyone here!
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August 2022 by Diana A.
U-Haul has improved their customer service is this location I am giving it a five stars everybody has been awesome at this location,
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April 2022 by Catmom 4.
This location is okay. It's clean and the employees are friendly. My complaint is about their late policy. I'd had my stuff stored for about 5 months when I ran into some financial trouble. I immediately called the Manager at U-Haul to let her know I would be paying late. She said Okay and we stayed in touch. However, I still received letter after letter which got more menacing with each.. they even sent a copy to my emergency contact! It was ridiculous. I continued to call and affirm to U-Haul that I was going to pay. Finally, after the worst letter, I went to close my storage. They had already put Their lock on it. This was wrong! I was in communication the entire time and it wasn't even a full month late. They said it's Policy and they put Their lock on even if you are only a day, late. That is Not the way to treat your clients! Not all of us are Flakes. Some are trying and that was embarrassing. The only way I would recommend you is if all storage places have the same policy... which I don't know.
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March 2022 by Alan Leonas
Great customer service and a comfortable, professional environment.
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January 2022 by Carissa G.
I'm really upset because I did the overnight drop off and I didn't know you had to do everything online the man did not explain it before I left. So I dropped it off and called into uhaul and explained to them that I dropped it off and what time I dropped it off, & she said they wouldn't charge me an extra day.... Because she noted it in her notes. Then I wake up and they charged me 2 days and they charged me at .59 cents a mile when it was supposed to be .29 cents a mile because I used the pickup truck at a discounted rate. I am so upset and they are not answering my calls or returning my calls at all
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December 2021 by Cecilia J.
Too expensive. You're better off going with Penske down the street for half the price. Also quite taken back by how rude store employee was.
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November 2021 by Mr. L.
Horrible experience! I rented a truck for one hour on 11/03/21. Not only were they not very friendly they ended up charging 4 times for the rental looking at my bank account next day. Only one charge is valid. Called location today (11/04/21) and rep. was not able tell me why. I asked to talk to MGR. and was put on hold for a long time. MGR. finally answered I told him I've been on hold for a while and he immediately warned me he will hang up on me. I began by telling him I was overcharged and the Manager himself hung up on me just like that. Will not rent from this location again and will also call Corporate. This is unprofessional, immature and where do they finds these inept Managers in addition to overcharging me now a $38 rental is costing me $190 and funds were deducted out of my account!!!
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September 2021 by Jamol F.
Flew out from out of town and reserved a truck for a one way rental. Truck was not there and the reservation was moved to another location 10 miles away. Had ro travel to the other location. Local uhaul showed no compassion nor attempted to help resolve the situation. Store manager Johann Helsey was rude and disrespectful. Would not use again.
