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January 2024 by Edwin-Jordan Banting Batacan
My experience at U-Haul in Whitney Ranch at Stephanie Pl was extremely disappointing. Despite assurances from customer service that I could use my Master credit/debit card as long as it’s connected to a national bank, the staff at Stephanie Pl insisted otherwise. This contradicted my recent experience at a different U-Haul location where my Citibank credit/debit card was accepted without issues.The employees at Whitney U-Haul not only refused my valid card but also demonstrated a lack of consistency and competence. Their refusal, despite my previous successful transaction with the same card, reflects poorly on their professionalism. Overall, my encounter with the staff at this U-Haul location left a lot to be desired, and their attitude was far from accommodating or understanding.
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January 2024 by Hector Saldana
From check-in to check-out the experience was exceptional. They accepted payment methods that others didn't. It was fast and easy. A special recognition to the gentleman the checked the truck back in. He was awesome! I will never go to another location again!
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November 2023 by Sophia Miller
Christopher at the front desk was very kind and helpful! Will definitely come again :-)
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November 2023 by Zan.
Truck STANK of cigarette smoke when I picked it up. I had an urgent appointment to make so I didn't bother to return it. Guys - if you're going to punish the people who DO smoke in your trucks, please do. And when these heavy smokers return your trucks, please clean them appropriately! Like... it's not that hard to do a simple wipe down and blow out of the AC to get rid of cigarette smell. I used to detail used cars. It's not that hard!
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November 2023 by Hector T.
They don't know how to do their job the whole entire the u U-Haul company at Whitney Ranch at Whitney Ranch they need proper training in U-Haul costumer service Worst experience of my life ever I'm traumatize.
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November 2023 by Diana M.
The employees need customer service skills. Each one told me something different, then wasted my time when I came to fill out documentation. Then I asked for paperwork and they were very rude and stated I had to work with outside individuals. I would not recommend this place.
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October 2023 by Journeys Edge
Haven’t rented a U-Haul in about six years but I called because I’m moving about 30 tons of equipment and I couldn’t even get a simple to answer on availability. Whatever happened to U-Haul?
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August 2023 by Sin City Enduro
Called ask can I pick up at 8 on Sunday With online check in. Yes no problem. How do I get the keys? Just come in the office at 8. Arrived at 8 but wait till 9 to get the keys.
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August 2023 by Samantha P.
Bad customer service! Wow honestly don't bother coming here cause the lady at the front will tell you that they canceled your appointment for a misunderstanding even though you paid everything in full online. What a way to waste your money and time(had an appointment from like 2 weeks ago ). Anyone looking for decent service you'll be better off somewhere else.
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August 2023 by DEE CARTER
I have used this location for at least 6 years and staff has ALWAYS been friendly, helpful and professional. They have assisted me on my account me on several situations and have always made me feel I was an important guest not just a customer. Kendly here at Whitney Ranch has really gone above and beyond her standard duties. I have been with UHaul for over a decade so I have a close relationship with you. Even in difficult times, a solution was always worked out. Thank you UHaul and thanks again Kendly and staff at Whitney Ranch.
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July 2023 by K C
The manager was Awesome, U-Haul should consider promoting her to a GM position!!!
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May 2023 by Martha Woodworth
Excellent place for the safety of your items. It's clean, pleasant, has great hours, and the staff is caring and respectful. It was easy and efficient to store my stuff at U-HAUL on Stephanie Place, Henderson, in preparation for a move to a new address.
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March 2023 by Ayzia Baring
Chelsea was amazing, I honestly had such a hectic month messed up my reservation and she got me situated in under 5 minutes and was very kind and personable and patient. Thank you Chelsea I will be recommending this U-Haul to everyone I know.
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February 2023 by joe s.
I've had storage at this location for many years, and have rented trucks and equipment many many times. Besides having 24/7 access to my storage unit for additional $10 per month (worth every penny in las vegas summers especially), the place is always clean, well lit and well managed. Made mistake of making van reservation at another and closer location, which I cancelled upon arrival because it was like walking into a crack den (5316 boulder hwy). Promptly made new reservation for following day at 1098 stephanie. Would never think of using another Uhaul location in future.
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February 2023 by carnie vegas
My reservation didn't go through but the lady was nice enough to help me find another place nearby that had a trailer. Everything went well and the young gentleman hooked the trailer up for me and sent me on my way. It was the U-Haul on Russell Road and the 95.
