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December 2023 by Megan Silvia
They were unable to help me deposit a check for my brother who is a minor into my account. All it took was a simple endorsement. I visited the Sunset/Green Valley location and they helped me no problem.
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November 2023 by B Sudhanshu
This is one the worst banks I have ever had account with. I have had horrible experience working with this bank, in particular this branch. I would like to suggest people to pay very close attention to their bank balance because they put a lot of hidden charges and fees and it would always say - "Service Charge". Please don't waste your time going to the branch because they don't know. All the bankers and managers act like this is their first day working for a bank.Incident#1: There was a monthly maintenance charge on my account and when I asked to waive it, they waived half of it. That showed me how bad the customer service is. This bank doesn't put customers first. I have had similar charges at chase and credit union in the past and they waived the fee immediately.Incident#2: I opened an account to get a promotional $500 bonus. I was supposed to maintain $3k balance in the account for 60 days. After 55 days, there was a "Service Charge" of $6 which brought my balance below $3k. It was done intentionally. When I asked the banker, he said it's for the paper statement because you didn't opt for the paperless statement. It was never explained to me at the time of opening the account. Then, I had to visit, call and setup meetings with the manager and customer service for almost 10-12 times and the whole episode took 2.5 months for me to get that promotion.Incident#3: I wired my funds and decided to close my account. Banker closed my account on 21st of the month and didn't tell me that I'll lose all the interest accrued for 21 days if I'll close on 21st. As I said, they don't care about customers at all. I lost my interest. Then, suddenly I saw "Service Charge" of $51. I went to the bank and asked the banker, She gave me a customer service number to ask because she didn't know. Customer service told me that this time "Service Charge" = Wire transfer fee ($40) and Invoice for Wire transfer fee ($11). I have never heard of "Invoice for Wire transfer" fee and every other bank clearly mentions what the charges and fees are for but not this bank. Stay away from this bank.
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July 2023 by Danny Jacobs
Super friendly and very helpful would definitely recommend this branch
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April 2023 by Tom P.
I had a big problem as a result of my US Bank ATM card getting stolen and some fraudulent charges. With no luck getting a resolution on the phone, I had to stop my branch in Henderson. The staff was great and Lucy Urquilla in particular was patient and helpful in resolving my issue.
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February 2023 by Yasnay Figueredo
Every single staff member goes above and beyond! I love this office! My special shout-out to Edel Valdes! Thank you Edel for being so profesional and kind!
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January 2023 by Junho Song
Failed to read the reviews before scheduling an appointment. I was there early and waited 7 minutes past my appointment time before leaving because it didn’t seem like it was happening anytime soon. I was annoyed that there were other employees there that could’ve helped me. No one came to tell me sorry for the delay or someone would be with me shortly. Took time to make the appointment but no reciprocation from them.
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November 2022 by Ivy Hawley
Doesn't have a change counter and asks you to have them rolled yourself.
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November 2022 by Mike M
I have been a customer of U.S.Bank, since the late 1990's. I remember when there business motto was "5-star service guarantee", and there were posters around the branch depicting this...I remember by-passing the ATM, just to go in and see a friendly face and a nice conversation. I have been a customer of this branch since 2015, and none of the above business practices are taught or in place. My wife & I avoid going inside unless we have too (usually the ATM is down). After a recent visit, and being confronted by a rude teller, I decided to contact the branch manager, with a complaint. We (the manager & I) talked about a struggling business and a "revolving door of employees". She conveyed (redirected), to me that I should consider re-diversifying my assets with their "Wealth Management Services"....(?) Reading these reviews we can tell there's a problem, and apparently there is no end in sight. RESPONSE TO THEIR RESPONSE: If I talked to the Branch Manager, why would I talk to a "Ambassador"- Declined-
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August 2022 by Christopher Herle
Friendly staff, but 1 teller and several staff on the phone instead of helping those that attend in-person (6 in line, 19 minutesso far).... This is why online banking is the better choice whenever possible!!!
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June 2022 by Bonnie W.
This is the greatest branch for US Bank. Everybody is so friendly and a special shout out to Edel Valdes Sid. During a difficult transaction Edel stepped up to the plate and gave us 150% to get things done. I hope the bank knows how lucky they are to have him!!!
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February 2022 by Colton
Not open until 11am? Really? You might as well close this location too.
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February 2022 by Darian S.
Avoid this branch at all cost. Going on 30 minutes waiting in teller line to make simple deposit. ATM deposit works 10% of the time and they are extremely understaffed to handle a small flow of people. Extremely frustrating and embarrassing. Can't wait to close this account next week.
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February 2022 by Andrew Rodriguez
Atm is broken and when it does work it doesn't have cash. Also the hours for this branch are terrible for any normal day worker.
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February 2022 by Leslie Greiwe
Great bank! Always extremely helpful. Taken good care of me for many years. Super nice and always working hard! ?
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December 2021 by Ana C Rodriguez
Zero sense of urgency or empathy for customer’s time. Long line and the managers sitting on their chairs taking no customers or assisting the process. One cashier talking and talking with a customer as if they’d run into each other at the park.
