-
March 2025 by Ellen Chong
Worst branch
-
January 2025 by Tyler Rouse
They won't answer the phone. The even picked it up and hung up to make it stop ringing. This branch has horrible reviews for a reason.
-
October 2024 by Amanda Smith
Called and the girl answering the phone was very rude and not accommodating at all. Maybe these employees need a refreshing course of what usbank offers its customers and maybe even some customer services classes. The person on the phone didn’t want to help me at all and insisted I “use the mobile app” she actually refused to help me over the phone and gave no reason for it. She would pause for long periods of time not even answering me. Being a usbank customer for 20 years of my life I seemingly knew more than her of course which helped me in the long run. I was calling to change my address, I was needing to also deposit a check, and get a new card because mine had been suspended… and was repeatedly told “use the app” instead of “hey if you stop by a branch we can get you a temporary card, cash your check, and update your address!” Super simple! How would the app actually help me in this situation honestly…can I pull money out of my phone? No!!! Glad I knew more than the person on the phone who insisted I use the app. Honestly what is she getting paid for? It would have been helpful if she knew policy’s and had reasoning for things she was telling me other than being short and rude. When I went into the branch they didn’t say a word to me. It was complete silence. I sometimes ask myself what is the purpose of staying with a bank for this long. I do not think I will be staying with usbank for a third decade.
-
March 2024 by Conrad Guadagni
Neither atm works. Have to go do cash back at the grocery store because this bank branch sucks!
-
December 2023 by Kitty Montalvo
They are always helpful and friendly. I do go out of my way to go to this branch.
-
October 2023 by Victoria Delcore
Very helpful staff and accommodating.
-
September 2023 by Lauren Kris
This review isn't so much geared towards this branch as it is to US Bank as a whole. I had fraud on my card from a company posing as Wayfair. Even the phone number was to an individuals phone, and she said she was getting calls all that day, and it was obviously fraud. The so called company shipped my product to a state I don't even live in and the email address got sent back to me. I have proof of all of it. I immediately called the bank and told them about the fraud. They said they would send me some forms to fill out so I could provide substantial evidence of fraud, that of which I had plenty of. All I got a few weeks later, was a letter saying there was no fraud and these criminals were getting my money. I'm beyond disgusted with this bank. I hate banks. This just solidified my dislike for them even more. Be careful with your money, they won't have your back when you need them to. My next step is to report them to the Consumer Financial Protection Bureau and to let everyone I know on every platform what this bank is like. US Bank don't underestimate to power of a single person.Update:This bank on Eastern is a nightmare. The people are suck jerks. I've been waiting for 10 minutes at the window to just do a simple deposit. If you question why it's taking so long you get an attitude. The managers need to do an attitude adjustment on these young snot nosed children working there.
-
September 2023 by Tiffany
Tired of the outside atms never accepting cash when we go there to deposit, not just at this location either. We’ve been with US Bank for years, but definitely looking into others now
-
July 2023 by Lia D.
A month ago I attempted to deposit my money into the atm, and it took two different deposits. The ATM malfunctioned and did not deposit any of my money. Over $1,000 between the two deposits that was not put into my account. I went inside the branch and it took a while to file my claims. Was kind of frustrating that the bank teller that helped me didn't even apologize for the inconvenience. I got my first deposit back and I'm still waiting a month later for my other deposit... this is absolutely ridiculous. I went into the same branch a week ago and they told me they couldn't see the status of my claim. And I've called the 1-800 number twice and they keep telling me to wait. This is unacceptable that nobody is willing to help me.
-
June 2023 by Denise Casciola
Yesterday when I went in the young lady that help me was extremely efficient and streamlined the situation normally the bankers in there that have been there for a while do not smile and do not make changes I've been complaining about machines since they changed them out that they're always out of cash or they don't accept cash for deposits and it never gets fixed It happens at least twice a week Thank you for listening It just seemed like there's less and less ATMs and available branches of US Bank I'm ready to switch and they charge me for monthly maintenance fee which is ridiculous I've been with them for over 10 years
-
June 2023 by Michelle
If you are white, they will treat you with respect. If you are Black - forget it
-
June 2023 by Josh Allard
Extremely slow service it’s almost shocking
They need more employees working during the day
Ridiculous
-
May 2023 by Maria K.
Love this bank. Has drive through so I don't have to get out of car. Tellers are always friendly.
-
March 2023 by Kashmir M.
I wasn't intentionally looking for a US bank ATM, but I happened to be making a stop in this shopping center and easily spotted this particular branch. I decided to withdraw some cash at the drive-thru ATM. I had cash on-hand for my day-trip to the Hoover Dam and some extra for the slots when I returned to my hotel on the Strip. I appreciated that this branch was very visible, even if you are not specifically looking for it, and had an easily accessible drive-thru ATM. Nothing special but nothing wrong--just got the job done.
-
March 2023 by Stacy P.
I have banked at this branch for business and personal accounts for over a decade and have always had excellent service. All the management and employees go above and beyond and I would recommend to any friend or associate. Thanks for everything!
