-
September 2024 by Yasmany Zulueta
Very good service with the three B's, good, nice, cheap and quite fast. I recommend this place.
-
September 2024 by David Gallegos [Basic HS]
Currently taking to court. Trashed my daughter’s first car. Manager was driving it claiming it was his car, wrecked it, left it out in the rain (lots of water damage) and blamed it on my daughter.
-
August 2024 by Linda
Excellent customer service at the front desk. Upon check- in the young lady was friendly and helpful in getting me set up for a smog on my Ford Focus. The cost was 9.99. Best deal in town!
The smog was completed in a timely manner. I will come back to get my oil change in a month. Thank you ?
-
August 2024 by Ryan Irizarry
The usual auto shop in the sense of you go in for a tune up and everything is fine. Two days later it's not, go back and you have a list of things wrong. It's nobodies fault they say but you still have the bill and the problems to deal with. Horrible place.
-
August 2024 by Walleen
Excellent service been a customer for years!
-
August 2024 by Charles Storm
Affordable, easy, and the folks are so nice! Coming here only from now on!! Thank you guys
-
August 2024 by Eduardo De Jesus Rangel Tenepe
Don't go, ever!! They are scammers
-
August 2024 by Paul Morales
I love this place this they know what their doing and i would love to come back for it for some more service for all my cars and their easy to communicate with and they will tell you what you need to get done for your car and they good staff polite and easy to deal with with no stress and the reception too
-
July 2024 by Russell
worst car place ever! not only do they not fix your car but they want to ask you for more money. do not bring your car here. they will charge you soon as u except estimate, most car places only charge based on the work you pay for and ask you first.
-
June 2024 by Consuelo Benavidez
Courteous and served in a timely manner. Prices are reasonable.
-
June 2024 by Marie Wennerberg
USA AUTO SERVICE #7
704 South Boulder Highway
Henderson, NV 89015
I took My 2018 Jeep Compass in on May 22,2024 at 7:58 AM picked it up at 11:44 AM
I had a busted upper radiator hose! Robert the manager on duty said I needed an upper radiator hose a new radiator and a water pump, thermostat. Cost was $2,342.31. Took advantage of an older woman not really know what was wrong.
So the next day I took it to my mechanic and he showed me that work was never done only thing done was an upper radiator hose. I took my mechanic back with me to the U.S.A. shop and he asked for the parts taken off my car they looked for them but Robert said the trash must have been picked up! but yet they did have the busted radiator hose! No other old parts! So we asked for the receipts for the parts purchased for my car he said he didn’t have them to take it up with the corporate office. Called corporate office, and the man I spoke with said the manager on duty was named Sam, when Robert had claimed he was the manager, we were told the camera footage of the work being done would be sent to me and still have not received it. I expect to receive that footage after this email is sent. When trying to explain what had happened they said send it in a email and wouldn’t even hear it.
If this is not resolved cordially, I will be taking my complaint to the Better Business Bureau. Attached are the photos of the invoice, and pictures of the parts I was told were replaced before and after the work was “done” in the photos you can clearly see that the radiator was not replaced as the sticker on the radiator is the same sticker..
This is the photo taken Wednesday, May 22, 2024
I sent this to the corporate office still waiting for a reply!!
-
June 2024 by JackGrizzly
LMFAO I GO AROUND MECHANIC SHOPS WITH A PERFECT CAR WITH ONLY 1 PROBLEM THAT WE CREATED AND KNOW THE PRICE TO FIX AND HOW TO FIX THE ISSUE. WE SET UP CAMERAS IN SAID VEHICLE CATCHING CROOKED MECHANICS. SORRY TO SAY YOUR TEAM FAILED! UTUBE VIDEO WILL BE POSTED MORE OR LESS A WEEK OR SO. WE SRE HERE FOR THE HONEST PEOPLE TRYING TO MAKE ENDS MEET SND IT IS NOT FAIR FOR PLACES LIKE THIS TO TAKE ADVANTAGE OF PEOPLE WHO DONT KNOW MECHANICS. P.S. NEXT TIME DONT SPRAY THE FREHUN DYE ON THE COMPRESS AND RADIATOR THINKING PEOPLE SRE DUMB AND WONT KNOW YOUR TRYING TO SCREW THEM OVER. ? THEY REALLY SPRAYED IT!!
-
May 2024 by E Zhu
I had my car inspected for a SMOG test, and the service was completed quickly. The customer service team was very friendly and helpful. I am having a wonderful day! A big thanks to Jesus for the excellent service in Henderson!
-
May 2024 by C S
I was there for the smog check. It was okay until they tried to scare me. They recommended all easy changes such as fluids and the belt. They didn't know that those were changed 4 months earlier. My car is still running very well without any problem. Be aware they will try to scare for unnecessary services. I wouldn't go back there for anything.
-
May 2024 by Ashcatash
this is the first time I have been scammed at an auto repair shop. You hear horror stories like mine and you think that people wouldn’t actually do that… but this company does. If i could stand outside with a sign that says “turn back” in order to warn all the other potential customers and victims to please don’t allow these people to touch your car. If they have your car and they are telling you that your car can’t leave this shop, call a lawyer. They had no legal right to hold my car. i was misinformed byMarcos who was let go following this… he exaggerated a small radiator leak and told me that my car was completely empty of coolant which we came to find out was a lie. He told me I couldn’t leave the shop because of a liability and then when I informed him that i had been rear ended two weeks ago he said that there was absolutely no way that this happened from that accident. Turns out that was another fat lie. I was in the process of claiming it to the insurance and working out a rental vehicle and a tow for my car to another shop to be assessed when he misled me into believing that this would not be covered and I would be out of pocket for the tow and rental car and any other expense because It was absolutely not involved in the accident. you can google it. even a low impact rear ending can and will crack your radiator. the manager BOBBY is aggressive and unprofessional. He accused me of yelling and screaming when he was the one getting loud, and then he slammed the shop door so hard the entire building shook. Then he proceeded to go outside and up to my car where my husband, and two toddlers were seated, and yelled at him with profanities about me! Talking badly about me in front of my 3 year old son and 18 month old daughter… I am absolutely enraged with this place. I have contacted the CED, and I am going after their Surety bond so that I can recoup the money they illegally swindled from me. It is called COERCION! PLEASE DON’T LET THIS PLACE WORK ON YOUR CAR! District manager raul shmoozed me to my face and said he’d take care of this and then now hangs up on me and turns his cell phone off. If you are in a similar position to me or have issues with this shop contact the BBB and they will walk you through the steps to take care of this specifically so they can’t do this anymore!
