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March 2024 by Lucas Stinger
Human waste of skin , these are degenerate thieves working here with zero skill just collecting a paycheck. I have had several items stolen and frequently encounter problems with my packages. I would not trust them with anything and only use UPS now. I come in for all the free boxes and take as many as i can then throw them away at home . I order 100s of free ones by mail with free shipping weekly. My garage is almost full to the ceiling with free boxes. We will have a bon fire with these then order more. You should too. Thanks USPS
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March 2024 by Troy Coolclasure
We have not had any mail service in our community for a week. Our route driver has disappeared and noone seems to care. They have no solution other than we just don't get our mail. This has to be the worst post office in the state of Nevada. Worst part is, you can't do anything about it.
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February 2024 by Riley S
I dropped a box two weeks ago with a prepurchased usps label and it never shipped, it was never even updated on the tracking that it had been dropped off but, it was thrown with all the other mail so god knows where it is.Just use UPS.
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January 2024 by Veronica Portillo
Antron Adams from Dutch door has great customer service and was very helpful!
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December 2023 by Lauren Diaz
Worst! They make no attempt to deliver mail that requires signature and leave no said “notice” behind. They also don’t give a hoot if they deliver to the correct address and it causes myself and my neighbors a lot of extra work trying to get packages to the correct destinations.
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December 2023 by Andrew Kelley
Bring your own pen. They can't afford to replace pens but so happy to charge you for everything. It's so simple, but soooooo hard, I guess
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October 2023 by DL S
I moved 6.5 weeks ago and have NOT RECIEVED ONE piece of mail! I started at Boulder Hwy PO and got the run around. I was told it's my original Post Office from my past address. Again got the run around from Horizon Ridge from supervisor Rose. Back to Boulder HwyPO and spoke to supervisor Jennifer and went no where with no resolution. Her advise was to change my address with medical and general bills. Wow! What wisdom. There is a reason why you do a change of address ...for the unexpected mail and sometimes it takes time for addresses to be processed. Horrible customer service!!! Where is 6.5 weeks of my mail!!
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September 2023 by Scotty H
Package was delivered to mail parcel nearly 3 weeks ago. They still have no idea where it is. I've had to come to the post office multiple times. They keep restarting a hold on my mail when I just want my package. I've had to call 4 separate times and I get a different answer every single time. "It's in the parcel box!" "It's at the post office!" "We'll deliver it to your door!" "Just have Amazon refund you, they can afford it!'. This whole situation is beyond ridiculous.
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August 2023 by Xiomara Agosto-Santiago
I have 3 strikes on you better business bureau get on this post office get an inspector to monitor what they doing cause I went to dmvnv today they said that my license hasn't been turn back and there's no excuse for them to do so I updated my address to Henderson with dmvnv also with the post office they send me a confirmation after the third change of address I put in I move here in February I out a change of address in February and they didn't send me confirmation until May for xiomara agosto Santiago they said after 45 days if license don't get to me it will be reported your workers are doing fraud I don't have no po box they compromise my old Po box in December last year I paid until January they lock me out my daughter ID never got to us now it's my license that's missing that's three strikes on you messing with my mail compromising my po box and my license and my daughter ID missing they doing ssi fraud too please general fraud department of postal service your workers are the ones stealing packages and stating they get stolen put a body camara on them monitor they work so you can see how they treat costumers send them to deliver they mail after 7 pm until the temperature cool down so no body loses they Job or they hours of work cause this is why they doing scams stealing people ssi putting over payment lies on people ssi taken people mail so they don't know any thing
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August 2023 by antha berteaux-alcazar
spread misinformation about the fact that there was another post office that would allow walk-ins till 9pm. THEY VERY MUCH LIED AFTER REFUSING SERVICE AND NOT LETTING ME WALK-IN AFTER ONE OF THEIR EMPLOYEES THE DAY PRIOR SAID HE WOULD TAKE MY WALK-IN. y’all suck.
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July 2023 by Ann Parsons
I hate Henderson mail delivery persons on BLUEFIELD LANE. The carrier is not professional, and mail packages are stuffed in small neighborhood boxes, instead of placed in larger containers. My mail is always tampered with. I plan on making a formal complaint with usps consumer affairs because I keep telling the manager of BOULDER HIGHWAY P.O. and nothing is done about my us mail. This is illegal and someone needs to help. I am a retired postal worker, disabled and I am treated like this. It's just shameful
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May 2023 by Diana
Warning, beware of the employees here.Angela (the blonde everyone keeps referring to with the ponytail) is super rude, she lacks customer service and unless you ask for her to do her job, she will not look for anything. It's better to just ask for a manger, but not Tammy. (she told me the package I was missing was just scanned as delivered again, so I left the office and checked my mail but there was nothing there, she just wanted me to leave so she could go home.)Issue: my mail continues to be marked as delivered, I go to check and the package I'm expecting is not there.This has happened numerous times. So I go open a case... A few days later the package that was scanned as delivered MAGICALLY shows up.This happened again, except I was waiting on funds. My package was scanned as delivered on the 5/19, I go check, there is 1 package but not the one that is important. They were both marked as delivered. So i go to the post office and I explain that this isn't the first time. She tells me she can't give me the name of the carrier who drops off to me regularly as they have an all star track record. Its crazy to me that she wouldn't want to give the name of someone who does such a great job BUT ALSO scans items as delivered and then they are not actually delivered. They may be there a few days later, if you make a case but otherwise I do believe there is a scam going on at this location. I think the carriers are stealing mail.I highly encourage people who have gone through this to place a hold on your mail. That's what I'm going to do. So that way when a package is sent, I can go pick it up physically instead of relying on these shady carriers to deliver my mail.Scanned as delivered on 5/19. Actual delivery date 5/24. I have an active case... No wonder they finally delivered my package. Also, I took a video of me checking the mail and the package being there today, not on the 19th. I may have to start doing this all the time.
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May 2023 by Fallon
My package said delivered but was not there. So I went to the post office to find out what was going on. I'm gonna be honest I had issues dealing with the counter lady as well as my actual postman. I won't get in to that because once I met Tammy the Supervisor things changed. She listened and believed what I was telling her. She went Above and Beyond for me. She followed me to my mailboxes and opened it up and found my package. She didn't have to do that but she did and that means the world to me.THANK YOU TAMMY!!!HAPPY MOTHERS DAY TO YOU TOO!!!So all 4 of my stars are for Miss.Tammy the Supervisor. And the cool guy who was in the 3rd spot on the counter he had good service to.
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April 2023 by Anna Owsley
Any time I am in there, whoever the blonde lady with a ponytail is, is extremely rude to anyone who goes up to her counter. It is insane how someone can be so angry all the time to be rude to every person she “helps”. All the other staff members have always been great.
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April 2023 by Shirley Bonilla
My mom and I are waiting in line, we notice the passport line, so we proceed towards it. The Caucasian lady with her ponytail ,was so rude (didn’t get her name) . Did not acknowledge our presence. Standing 10 minutes while she calls everyone else even the people that were behind us, but us and says “look at the last customer” while we are standing right there IN FRONT of her. I could have said something but nothing was going to come out nice. Then after she looks at us and turned around to the back ….We speak English lol . Anyways, bad customer service. Just moved out here and it shows how rude people are here.
