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February 2024 by Taya Madrid
There’s an African American woman at the front desk with long hair working today (2/23/2024 around 2-230p), looks about 30y/o who clearly hates her job. She was rude, rolled her eyes, speaks quietly and got mad when I said “what?”, I asked her about my service request I filled out online & supposedly there’s not one manager on property because they’re “doing other managers duties you’re not the only person who needs to speak to one” so she only took my phone number and just put it on the desk behind her. Whether or not that is the policy to speak to a manager then that needs to be fixed as well. How can a government building not have ONE manager on property? Regardless, she should work in the back of the house if she doesn’t want to work with people, I’m sure I’m not the only one who has ever complained about her & her horrible personality and service.
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February 2024 by evana everett
Probably the worst post office you come in any time . Line is out the door freaking ridiculous! Why is it always one person working
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January 2024 by Cliff Edward
This place is a joke and so is the Henderson Sheriff Gestapo for violating the rights of 2 journalist who were gl filming outside of the post office which is a Constitutionally protected Admendmant.Not only were they threatened by a stranger who was carrying a gun in their pocket, but Sgt. Doofy tells this father son duo that they are being trespassed off the property or they will be arrested without any probable cause that a crime has been committed! Don't waste your time with these tyrants!!!
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December 2023 by Miracle Slaughter
Long lines and customer service is absolutely terrible. Juan is nice but theother employees are absolutely horrible.
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December 2023 by Sulabh Shroff
Extremely rude customer service at this post office! Not helpful and far from professional. Walks away while I’m asking her questions, like no customer service (or human decency for that matter) at all. I’m not the kind to lose my temper or be argumentative but this woman (and the black gentleman next to her that tried to say they were closed after I’d already waited in line for 15-20 min after he himself redirected me from the Pick Up Window) would’ve deserved it. No freaking wonder our governmental postal service loses so much money every year, if people like this are behind its operations, I’m not at all surprised. Hope this helps someone avoid this location, these rude employees, and maybe even opt for a private entity carrier service instead! Good luck!
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December 2023 by Neil
Bad reviews I've read about this place have been confirmed. The employees I have the most unfortunate experience with were very rude and was not at all interested in what I needed and kept talking over me in a very unprofessional way as to grandstand and purposely attracting attention from everybody in the facility. Very unprofessional. I ended up not getting the service I needed, I gave up and left.To the postmaster of this facility, how can you put up with these kinds of employees? Look at the reviews here on Yelp and Google and make changes.
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December 2023 by MF
There's a man of Asian descent that is one of the rudest people I've ever come across in public. I'm permanently disabled and struggle to stand. He refused to help me find my mail when NOBODY was in line behind me. I think if Uber drivers get rated so should these people. Negative 25 stars and no soup for you old grumpy.
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October 2023 by esmeralda castaneda
We a had passport appointment for 3 children. Jazmin was very nice and patience.
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October 2023 by Dawn P
I was so amazed at how a gentleman, named Ceasar, helped me get my package, before it got returned! I M from out of state, visiting for the winter, and I didn't put my name on the mailbox, so it was sent back, but , I ran into Ceasar, and explained the situation. He went to work right away , and got me my package! What a very nice man , Thank you Ceasar for making my day !!!!
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October 2023 by D Vegas
I really like this post office. The staff is helpful, kind, and efficient. They can get through a line fast! I love all the different types of stamps they have too. Most recently, I picked up post card stamps that were cute and able to fit the larger postcards because the mailing sizes increased. The desk clerk was patient in checking and verifying this info. Thank you!!
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August 2023 by Sade Marie
Called for several days for over an hour with no answer. When someone finally did was told they’d call me back by the end of the day in regards to a missing package. It’s been days with no call back and here I am again calling for an hour straight with no answer. Reporting this location.
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August 2023 by KitKat2005
I came here last week and I was getting my passport for the first time and I just wanted to extend appreciation to Jasmine, she was great in helping me and did my photo as well.I came in with all the paperwork online but I goofed and brought a copy of my birth certificate, but she said as long I could make it back by 3 with the original I wouldn't have to reschedule my appointment and thank goodness because it took a month just to get the initial appointment.Jasmine was thorough and explained and the process and what to expect and when my documents and passport should arrive.So for all that, I thank you very much Jasmine.For others, with no expedite order, it is roughly 13 weeks out for passports.
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August 2023 by Hugh Taylor Jr
My address and unit number was switched, which cause a little issue with delivery but I came to the office spoke with Juan and he was amazing. Very patient, and helpful. He took the time and offered me nothing but the best ways to solve my issues. Thank you Juan I appreciate you.
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July 2023 by Kim C
Black lady w braids had worst attitude. Even told her coworker in front of me that she was catching one and it was evident in the way she speaks to customers. I was going to buy tape but she offered to let me use hers then proceeded to say with an attitude “dont expect to use tape from us in the future because we usually charge”. I was perfectly fine buying the tape myself which is what I was going to do in the first place. Drop the attitude and show some kind of niceness and maybe you won’t be so bitter lady
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July 2023 by Paradox Living
My address and unit number was switched, which cause a little issue with delivery but I came to the office spoke with Juan and he was amazing. Very patient, and helpful. He took the time and offered me nothing but the best ways to solve my issues. Thank you Juan I appreciate you.
