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January 2024 by Jada SanAgustine
I have nothing but great things to say about Christine and Dr. Cain! They always take the absolute best care of my Moose ?
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January 2024 by Kisha & Paul
Amazing! AFV has taken care of our puppy from his first visit to his neuter surgery. All questions were answered with knowledge and professionalism. His surgery went well and he heeled famously, without complication. Any request over the phone is taken care of in timely manner. Dr. Cain is knowledgeable and personable.
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November 2023 by Lauren G
My mom's cat was taken here for an emergency visit because they were open on a Saturday. I don't know why she agreed to services that she couldn't afford, but they are now holding her cat and will not give it back until she pays $6000.When she tried to pick up her cat, their office cat scratched and bit her and the receptionist told my mom that they had insurance if she wanted to contact lawyer. They refused to even let my mom see her own cat.When I came in to try to help my mom the next day, they had mopped the floor and left it soaking wet. Very dangerous. A lady had come in on crutches with her puppy and others walked on the wet floor which became extremely dirty immediately because it wasn't dry and tracked dirt everywhere.I demanded for the assistant to bring her cat so we could see her because at this point how could we even verify any work has been done. The vet had no idea that teeth had been pulled and my mom's cat had blood all over her face and her fur was very matted. She was supposed to be treated for an anal gland surgery and they added the dental procedures last minute to run up the bill. They are charging her $1500 in transport fees alone.The doctor would not come out to talk to us either. You want $6000 but you can't even tell us how the surgery went or anything about the recovery? The assistant had no idea what surgeries were even performed.I was so stressed out because this cat Also belonged to my grandmother who passed away this year and her funeral was on my birthday. I moved my mom and her cat into my house to help her and now my mom is going to lose her cat too because she can't come up with $6000 in 10 days. She is willing to make a payment plan, but they would rather keep the cat hostage claiming it is their property now and it will be considered abandoned if she can't pay.After our visit I ended up in the ER and fighting off being sick and dealing with so much anxiety from this whole situation.I have made numerous calls to other vets, humane society, 211, 311, lawyers and police. All the vets i called said they have never heard of anyone actually keeping a cat from an owner like this.I have read other reviews about how they try to sell ppl and take their money. Believe them. I wish I could give negative stars for this business.
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November 2023 by Deedra Martinez
All of my pets use this wonderful clinic. They are always friendly, and if they don't know an answer to your question, they go find the answer on the spot. My pets and I feel welcomed when we arrive.
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November 2023 by Jeremy Brenton
Are you looking to get upsold and haggle like you are buying a car?I've never written a negative review before, but this place is so egregious I feel like I have to.I have had bad experience after bad experience here, but I kept going back because I could always get an appointment quickly and everyone there is polite. The issue comes down to how much they charge for their services, and how they know you will not go get a second opinion because it takes a month to get an appointment anywhere else.I will limit this review to the 2 final incidents:1. My dog had a 1/2" x 1/2" flap on his paw pad. It had probably been that way for a month and I just didn't know it. Looked to me like it could just be snipped off with scissors, but I took him to the vet because I am not an expert. They looked at it and then brought me an estimate for over $2,000. You see, they have to put him under anesthesia, and he's a giant breed dog so blah blah blah. I asked "can't you just snip it off and bandage it?". Oh no, it would risk infection blerghhhhhh. They wouldn't budge. I said this is insane and I'm leaving. After paying the $75 exam fee or whatever.I took him to Green Valley Animal Hospital 3 miles away. I did not tell the story above, I just presented the dog the same exact way I did to Animal Focus. The vet looked at it for 2 seconds and said "I'll just snip this off and bandage it." It was like $90 total.2. I have a 16 y/o cat that needs to have half of his teeth removed. Green Valley Animal Hospital gave me a quote for $1,030. They do not accept CareCredit though. But I know that Animal Focus does, so I call them and take the cat there. I hand them the quote from GVAH with the costs and everything so they can see what they were planning to do. They said "the only thing we would add to this is a chest x-ray". I said fine. Then they brought in an estimate for $3,500. I literally handed them a quote from a day earlier from a very reputable vet. They absorbed that information and then straight-faced told me it costs 3.5 times that. I said "how can it cost OVER THREE TIMES MORE here?". The tech said "well he is old and we want to make sure that he is safe". I said "GVAH has been in business for decades, while you have been in business here for only a few years... and you are saying that they are 'not safe' and you are?!" She said "Well what can we work with?" like a car dealer negotiating. Ridiculous.I have spent thousands of dollars here in just the few years they have been in business. I now know that had I just went somewhere else, I would have the same healthy pets and a lot more money.
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October 2023 by Tami Bohm
There are very big communications issues at this establishment. My advice to anyone that goes here is do not sign anything until you verify services listed are actually necessary and that you are being told trustworthy information. I was lied to by Dani at the front desk as she was clearly not educated on things and instead of asking, she just threw whatever she could out there. On the other hand Dr Cain was great and answered any and all questions I had while being very friendly and attentive to not only our furbaby but also our kids.
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September 2023 by Rachael Pick (Space Gypsy)
I go here all the time for my pet rabbit & everytime is a hassle. On top of that the staff never answers the phones. They answer then put you on hold until they wait for you the hung up or til it goes to voice-mail. The people they have working at the desk clearly to not care enough when it comes to your pets. I'm starting to look elsewhere because if they don't care about answering to even help you then they won't care about helping your pet. & lastly if you don't want an overpriced vet don't go here. They are overcharge than most vets so do your research. I only liked the vet that handled my rabbit but besides that I'd rather take my business elsewhere. Thank you.
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August 2023 by Stef Wilson
What an overall experience from making the appointment to becoming our new “fur”ever vet clinic. Everyone is so caring, thoughtful and kind. My dog Carlie Jo had to have an emergency surgery and Dr Sneed and ALL THE STAFF were amazing and the office is very clean. On a second follow up visit I met with Dr Ellis and she was wonderful. I had asked her a question regarding the amount of food my dog should be eating and a few days later I did receive a phone call from the office with the answer. Everyone at this office is very professional and efficient . I highly recommend this clinic. They truly care about you and your babies. Keep it up ! Next visit we are bringing in the tortoise .
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August 2023 by Jude O
Great environment for pets. Wonderful staff, pleasant, very helpful and attentive while addressing the needs of my fur baby Pierre. Thank you for making us feel we’re your family! Special mention to Dr. Caine, Jocelyn and Ryan who are exceptionally great at what they do! I highly recommend this place. :)
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July 2023 by J. Smith
From the doctors to the technicians and every staff member in between, the professionals at AFV Marks create a super welcoming and amiable atmosphere. They really make you feel like they're on your side and trying to work with you to give your pet the best quality care possible!
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June 2023 by Sarah Patnesky
Dr. Mascaro is top notch! She knows Giant breeds well, and I trust her with my big baby. I cannot sing her praises enough.Everyone is friendly and helpful and we are grateful for that.
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June 2023 by Barbara Holz
OMG! Dr Snead was GREAT! Very helpful in all respects and great personality! Im raising a puppy and he was helpful with potty training vaccinations and any other questions i had. Spent a lot of time with me, i was VERY impressed! My current vet dosent do that. Im switching vets. Dr.Snead even took the time to answer questions i had about my over weight cat. All techs were also VERY friendly, knowledgeable and so helpful. I feel my pet was well cared for.U need more stars for this group they deserve a 7 in my book!
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June 2023 by Lincoln Jacob Price [Silverado HS]
Christian does a great job with our dog Reagan! She comes in to see him and the other techs daily for laser therapy treatment on her back. She just loves them all! They keep her mobile.
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June 2023 by jasmine hunn
I have been taking my dog here for two years now. We absolutely love this bet office. My pup always does so good and the staff really care about the animals! I really appreciate all the feedback they provide to us as well about extra care for my fur baby.
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May 2023 by Maggie Faudoa
PLEASE DO NOT TAKE YOU PET HERE. I purchased a puppy from Petland and because of the 5 day warranty I was referred here.. These placed CHARGED me for a package I never received, my husband noticed a week later. When I called and asked for a supervisor, it took them two days to get back to me. THESE PLACE OVERCHARGES FOR VACCINES, what cost at another vet $32 here it will cost you $74. They also try to add more to it so the cost would be higher. They never provide a vaccine quote until you are there, OTHER PLACES DO so be CAREFUL. They also have no pet skill, customer service at all. They are all about MONEY.