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March 2024 by Sindi Rodriguez Rodriguez
Discriminatory Experience for Customers with Unique Needs.I recently had a disheartening experience at the Vans store on Galleria and Sunset in Henderson, Nevada. My boyfriend needs specific footwear due to a health condition, he has relied on Vans' mix-and-match policy for years due to needing two different sizes. However, during this recent visit, the manager (Lily) not only denied the existence of this policy but also refused to verify the information, despite confirmation from another store in the district. We’ve bought so many pairs of shoes here because he goes through them so quickly using this exact policy!The refusal to acknowledge a policy designed to assist customers with different experiences in life has me feeling like he has been completely discriminated against. The lack of empathy and unwillingness to communicate effectively not only tarnished my perception of the store but also highlighted a concerning gap in understanding the challenges faced by individuals with disabilities.This experience calls for attention to the need for improved training and awareness among management to ensure a more inclusive and respectful environment for customers who have different needs. This made an already difficult experience absolutely terrible.Lily, this man has a DISABILITY. He has two different sized feet to prove it! You cannot make that up.Overall Rating: ⭐☆☆☆☆ (1/5)
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February 2024 by Andrew Brown
Great customer service. Very helpful
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February 2024 by Billy N
Employees were friendly
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November 2023 by Susan R.
Shall we go out in style, walking through life in my Vans, one step at a time.A timeless classic, that checkered black and white, yes we are in our Vans. Find your happy happy place and smile; just look down at your feet. Your heart sings because your soul is in your Vans.Do you need to speak up? Have you lost your voice? Step out in your Vans and make some noise without saying a single word! As you browse your closet row after row of Vans fill your floor. One can never have too many pairs of Vans. Let go to the Vans store and find our inner voice to show the world. As you look so many styles from so long ago, but we need something new always. Do you have that one pair of Vans that you loved so much that they have seen better days? We all do and of course we gravitate to that pair. It's time for some new things. Let's go shopping. What sort of style are you struggling to meet? Whether or going classic or casual they have a pair of Vans for you. Come and find your inner voice and speak through your new pair of Vans.While on our most recent tour of the Vans store located on the upper level, next to Dillards in the Galleria Mall the staff was most helpful. They take interest in your patronage to the store. Make sure and try your Vans on. Some of the styles may size differently on a specific individual because we are all different. They offer all sorts of styles of Vans. On our most recent purchase they ran a great sale. What's not to love buy a regular pair of Vans and get half off another pair? Who's is?We all know that the Vans individual shoe speaks for itself. Can you imagine a Vans shoe that's all weather. A vans shoe that keeps your foot try and warm in all weather types. The new Vans line of shoes of MTE-1 is an all weather line that meets you on any journey you undergo. This line of shoe is a mountain edition with the sharp and smooth style of a original Vans that was designed for the cold and bad weather. This mountain line of Vans shoe comes in beautiful styles and colors for all types of personalities. Let your Vans be your inner voice. You should feel alive wearing your Vans because the world is your run way. The Vans shoe line is the foundation of the ultimate style. Be your best at effortless design by wearing your favorite pair of Vans. We were all born to move and learn let's start our day with your inner voice not even speaking by stepping out in your favorite pair of Vans.
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November 2023 by D. Williams
Friendly and helpful staff, easily accessible through the Kohl's entrance
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August 2023 by Lisa Sanchez
Vans store always packed. Great options but too much of a crowd for me. Still love Van's but would definitely shop online.
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June 2023 by Gene Boothe
Great Vans location. Friendly and helpful staff
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April 2023 by J S
Soo pumped you brought back the Knu Skools. Already got a pair, brings me back to childhood days
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April 2023 by D Ruiz
TRISTAN is the best with customer service ! Always on top of things ! Thanks for the help !!
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February 2023 by lori geuy
Great selection and Tristan was a big help.
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January 2023 by Lxcky S.
The worst vans ever! the manager lilly/lillian was very racist and showed major acts of discrimination! I was highly offended by her chose of words and her lack of knowledge to their store policy. From my experience I recommend no one purchases from here of color its truly an experience one shouldn't encounter. As you can tell from the previous reviews iam not the only individual that has experienced such ignorance and lack of professionalism. Just disgusting!
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January 2023 by Michele Gomez
Had everything we needed in stock!
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November 2022 by Kallie Irwin
Customer service was really nice. Everyone was super kind! The guy accidentally brought out the wrong color and immediately apologized and took it back for the right one. They didn't have my sisters size in the shoes she wanted it so we left but then we came back to try on a different shoe for her and the employee remembered that my sister had wanted that shoe but they didn't have her size and he actually managed to accidentally find her size and remembered and brang it back to us so that was super nice!
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October 2022 by Gnarls Barkley
The products are good, but the sales-kids make it a bad experience. The girl was good though. But the guys are posers. They have no idea what they're selling. They kept trying to sell me the wrong items and refused to give me a refund on something I just bought and didn't need.. This place blows. Other options though.
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September 2022 by Greenery
Ricky has great customer service. I had to come back 2 days in a row and both times they were helpful and informative.
