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February 2024 by Michael Boysdos
You can find something here for anyone in your family or sancha! Highly recommend shopping here great staff as well very helpful.
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January 2024 by Miris Lu0R
I love entering this store
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January 2024 by Jesse Hernandez
Good service
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December 2023 by Maritza Muskovits
Horrible customer service. Now let me start off with I’ve been going to this Victoria secret for years and have always had great experiences with the employees, super nice and always helped me with the issues I would have. Now today was a different story, the nice lady that was helping me check out was super nice and was trying to help me in anyway she could. We had an issue come across where my birthday coupon and my free underwear wasn’t scanning for some reason but the thing is I haven’t even used the coupons at all I had just got them. So the lady calls the manager and the manager comes over and is looking at the issue and says we can’t do anything about it because it’s not working and your gonna have to contact the online support, and she was just not helpful at all she wasn’t trying to find solutions to the problem or anything, she was not nice at all was very rude and went back to her station, and then when the lady needed her help again she looked like sick of it like she didn’t want to come and help us and the last time the lady needed her help with figuring out something on the computer she stayed in her station and didn’t even look at her and said we can’t do anything about it. This has so far been the worst experience I’ve had and the worst manager that the Victoria secret galleria mall has had. I’m sorry but I don’t know what happened to the last manager they had but I would say the last manager was the best manager they had and the sweetest and kindest young lady. In the end I walked out very upset and am gonna have to go to a different Victoria secret to help with the issue they didn’t solve. And to say it was my birthday and Victoria member for years and credit card holder and I had the worst experience. We need the other manager back that had manners and was kind and respectful and found a way to make the customers happy with trying to find the best solutions.
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December 2023 by Lesley J.
I purchased some items online on the VS website and used PayPal. PayPal takes the money directly out of my checking account. I went to return some of the items today and they would NOT give me back my money into my checking account. The manager said they could only issue me a GIFT CARD. What a bunch of BS. I won't be shopping here again and now I'm stuck with a stupid gift card that I will never use. Oh and their perfumes don't smell the same anymore. They smell cheap. "Heavenly" used to be my favorite and it smells like hot garbage now. YOU SUCK, VS.
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November 2023 by Augie Kunkel
Fast service great specials especially if you are part of rewards program
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September 2023 by Samuel D.
All of the employees here are awesome, super nice, and they don't rush you. They are very inviting and will help you the moment you walk in. Some people I see don't like that, but as a man, it makes the entire experience great. Thank you to everyone at this location!
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August 2023 by Black Widow 2D
Husband had bought a some bras an undies for b-day and I needed to go in the next day to get sizes corrected. Was immediately helped and sized properly. Was a fantastic experience. Thank you ladies for all ypur help. Great job!
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August 2023 by G K
I'm still standing in line here. Only one register is open. It's taking a very long time to pay for the merchandise. Poor selection of bras and the entire store needs a good cleaning. Shelves with testers are repulsive. I'm not sure I'm ever coming back to this store.
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June 2023 by Natalie Rae Spittell (Nona)
Located on the top floor of the Galleria Mall opposite side of the mall than the food court.Chrystina was fantastic at helping my friend size up for a new bra since she lost some weight.Super chill, patient, and welcoming. This location often has clearance available for good deals while supplies last. They have very lovely designs.
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May 2023 by Deborah J.
OMG! i have never been harassed so much by employees in a store before! They were so pushy, it was irritating, Asking what size we are looking for, asking if we need help. Asking what brings you in today. There must have been at least 10 of them! They kept asking my 15 year old daughter what size she was looking for, she was already embarrassed shopping for bras and underwear, we didn't want help, why was that so hard to understand?? they must make commission, worse than a damn cars salesman!
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May 2023 by Letticia Kramer
Line is super long not enough support. You need more people working cash register. The fitting team and entrance person seem helpful but it should not take this long for a return. Also sucks that the cash registers are in the perfume department. I have lung issues and the smell makes me sick with all the various scents.
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May 2023 by Letticia Garrison
Line is super long not enough support. You need more people working cash register. The fitting team and entrance person seem helpful but it should not take this long for a return. Also sucks that the cash registers are in the perfume department. I have lung issues and the smell makes me sick with all the various scents.
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April 2023 by Angela Agostinelli
Helped right away, refitted to correct size, and scored a gift card on my way out. Only complaint would be the length of time waiting in line to get out of there. 3 cashiers, with 20 people in line and no one came to another register to help escalate checking people out.
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April 2023 by PATRICK SIMS
I felt like everything was way over priced. I was very disappointed. I ended up spending close to $400 for 4 items of clothing for me friend, and I bought 3 candles and 1 bottle of cologne
